Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
4
Great features!
on December 15, 2025
Posted by: WTH5
[This review was collected as part of a promotion.] This appliance came with our new home purchase, we love the features on the refrigerator. The spacing inside is great and the ability to move shelves is definitely a plus!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 2, 2025
Posted by: Bree
from Sherman Texas
[This review was collected as part of a promotion.] Don't like that the water and ice dispenser shoots water all over the floor if you move your cup too quickly and the ice maker is extremely loud.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent product
on November 28, 2025
Posted by: beasley132
from Tennessee
[This review was collected as part of a promotion.] we bought this a month ago and we liked it, it has all features we looking for in a compact and modern way.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fridge
on November 25, 2025
Posted by: Swt07
from SC
[This review was collected as part of a promotion.] Overall happy with fridge but ice maker is very noisey
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible noise, can't get service on it
on November 23, 2025
Posted by: Junk refrigerator
from AZ
[This review was collected as part of a promotion.] Sounds like the compressor is going out, have put in several requests. With no response. Superintendent of the new housing development has also put in requests, it's a brand new fridge and is loud
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 845829
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 845829
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge not working at all, defect for not cooling
on November 18, 2025
Posted by: Anonymous
from Casa Grande Arizona
[This review was collected as part of a promotion.] I’m still waiting for an answer to swap my fridge, it’s a brand new and I just moved in into a new house and it never work properly. Is not cooling.
It’s almost a month that I reported this and have no solution,
I want a new fridge due to warranty
It’s almost a month that I reported this and have no solution,
I want a new fridge due to warranty
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 842853
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works Great!!
on November 18, 2025
Posted by: ipraydaily
from Florida
[This review was collected as part of a promotion.] This was already in our new house. It is a very basic refrigerator, but it works great!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very noisy, Loud
on November 16, 2025
Posted by: Jeff1T
from Phoenix AZ
[This review was collected as part of a promotion.] The refrigerator was new with the house it was loud. The tech who came to look at it said it was loud, the front right wheel was broken and missing pin. Whirlpool installed a new refrigerator. This refrigerator is LOUDER than the last one??? At least the wheels work.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841334
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841334
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com