Customer reviews from whirlpool.com
Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(309 Reviews)
Rating breakdown 309 reviews
5 Stars
100
4 Stars
82
3 Stars
59
2 Stars
19
1 Star
49
61%of customers recommend this product.
(
144 out of
236)
Customer Reviews for Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
3
Not the best, not the worst
on February 28, 2026
Posted by: NicTink
[This review was collected as part of a promotion.] I bought my new side by side fridge and freezer a few weeks ago. The unit works well but I wish there were adjustments on the shelf’s but my biggest complaint is that’s it’s really hard to keep the front stainless doors clean without steaks even though I’m using stainless cleaner
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge if you want the side-by-side setup
on March 6, 2026
Posted by: Sparks J
[This review was collected as part of a promotion.] I come from a top fridge, bottom freezer set up so it was tough adjusting to a skinnier refrigerator space. That said, there is still a lot of space and it’s nice and deep. My fridge was installed brand new and there was a ding/intention on the bottom door however.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cheap Door Material
on March 20, 2026
Posted by: NMFlorida
from Orlando, FL
[This review was collected as part of a promotion.] The exterior door material is already showing signs of corrosion. The material is difficult to clean.
The water try needs to be redesigned.
The water try needs to be redesigned.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Builder quality fridge at best
on March 22, 2026
Posted by: UndisclosedHero
from TX
[This review was collected as part of a promotion.] It’s cools but it is so basic and it is loud. I’ll be replacing asap.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We value your time and would like to look into the noise concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice!
on March 23, 2026
Posted by: KAZIA
from Colorado
[This review was collected as part of a promotion.] Came with our new home. It’s perfect. All of our appliances are Whirlpool. It’s a brand we can trust.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com