Customer reviews from whirlpool.com
Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(300 Reviews)
Rating breakdown 300 reviews
5 Stars
99
4 Stars
80
3 Stars
56
2 Stars
17
1 Star
48
62%of customers recommend this product.
(
143 out of
231)
Customer Reviews for Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
1
Horrible noise, can't get service on it
on November 23, 2025
Posted by: Junk refrigerator
from AZ
[This review was collected as part of a promotion.] Sounds like the compressor is going out, have put in several requests. With no response. Superintendent of the new housing development has also put in requests, it's a brand new fridge and is loud
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 845829
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 845829
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fridge
on November 25, 2025
Posted by: Swt07
from SC
[This review was collected as part of a promotion.] Overall happy with fridge but ice maker is very noisey
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent product
on November 28, 2025
Posted by: beasley132
from Tennessee
[This review was collected as part of a promotion.] we bought this a month ago and we liked it, it has all features we looking for in a compact and modern way.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 2, 2025
Posted by: Bree
from Sherman Texas
[This review was collected as part of a promotion.] Don't like that the water and ice dispenser shoots water all over the floor if you move your cup too quickly and the ice maker is extremely loud.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features!
on December 15, 2025
Posted by: WTH5
[This review was collected as part of a promotion.] This appliance came with our new home purchase, we love the features on the refrigerator. The spacing inside is great and the ability to move shelves is definitely a plus!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on December 18, 2025
Posted by: new1
from Vail AZ, USA
[This review was collected as part of a promotion.] Though slightly smaller than my previous refrigerator the size works well for our needs. My only issue is with the ice maker jamming
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Loud and cheap
on December 19, 2025
Posted by: Human being
[This review was collected as part of a promotion.] Loud and froze up so it was replaced. Better but still noisy. So aMErika we built a refrigerator a 100 years ago that lasted over 30 to 40 years and this is who we are today. Engineers are either ignorant compared to the engineers of 1900s or they are willing to design garbage and rip people off then make great products or even good products. The aMErikan way so awesome lol
Whirlpool said they would send another warranty person out, but I’ve taken several days off and lost more money than this thing even worse so I probably won’t even proceed unless it gets worse pretty sad and pathetic
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 882544
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 19, 2025
Posted by: Dove796
[This review was collected as part of a promotion.] Everything is fine. Wish the shelves on inside door were easier to move.
Written by a customer while visiting whirlpool.com