Customer reviews from whirlpool.com
Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(305 Reviews)
Rating breakdown 305 reviews
5 Stars
99
4 Stars
81
3 Stars
58
2 Stars
18
1 Star
49
61%of customers recommend this product.
(
143 out of
233)
Customer Reviews for Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
1
Leaks
on October 20, 2025
Posted by: NewRL
from SC
[This review was collected as part of a promotion.] Brand new never used and the water dispenser is leaking.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 21, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6424AAXE0
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6425AAXEF.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6426AAXE2 or Instagram http://spr.ly/6427AAXEN. When responding, please include your contact information and reference Case # 824893.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6424AAXE0
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6425AAXEF.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6426AAXE2 or Instagram http://spr.ly/6427AAXEN. When responding, please include your contact information and reference Case # 824893.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Refrigerator
on October 28, 2025
Posted by: Oven
[This review was collected as part of a promotion.] Too small not a lot of options to adjust shelves. Freezer too small and tight for large items.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, November 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information, your appliance model/serial number, and Review ID# 295476609.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on November 5, 2025
Posted by: Tracy
[This review was collected as part of a promotion.] I like all the good features however, the motor is loud. My old refridgerator was so quiet you could barely hear it running. I am worried that this could mean problems with the motor layer on the
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not as expected.
on November 8, 2025
Posted by: Gfelici
[This review was collected as part of a promotion.] This refrigerator cooling good but the freezer fan have a loud noise. For that reason I don’t recommend this refrigerator, the noise is annoying and the front door are not against to finger prints, awful material.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad quality
on November 8, 2025
Posted by: Gfelici
from Clermont, FL
[This review was collected as part of a promotion.] Bad quality fridge, the doors are rusty, the freezer fan has a noise aloud. I’m not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
It works well enough.
on November 13, 2025
Posted by: Steditempo
from Florida
[This review was collected as part of a promotion.] It came with my new home. The features are fine. I love how accessible they made the ice cube container. I can reach in and grab some cubes without having to dispense them from the door. It's really noisy, though. The motor (fan?) runs constantly and it's so loud I can hardly hear the television in the living room without turning it up. For that reason I wouldn't recommend this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 839312
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 839312
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very noisy, Loud
on November 16, 2025
Posted by: Jeff1T
from Phoenix AZ
[This review was collected as part of a promotion.] The refrigerator was new with the house it was loud. The tech who came to look at it said it was loud, the front right wheel was broken and missing pin. Whirlpool installed a new refrigerator. This refrigerator is LOUDER than the last one??? At least the wheels work.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841334
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841334
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works Great!!
on November 18, 2025
Posted by: ipraydaily
from Florida
[This review was collected as part of a promotion.] This was already in our new house. It is a very basic refrigerator, but it works great!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com