Customer reviews from whirlpool.com
Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.6
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
98
4 Stars
77
3 Stars
55
2 Stars
15
1 Star
47
62%of customers recommend this product.
(
141 out of
226)
Customer Reviews for Whirlpool - 25 Cu. Ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
2
Nice looking but....
on July 9, 2025
Posted by: newhomeowner
from Conyers GA
[This review was collected as part of a promotion.] Can't really say I love my refregerator right now.
It is brand new and right out the box it has been making a loud noise.
Had to reach out. Someone is coming next week but at this point I want a new refrigerator.
It is brand new and right out the box it has been making a loud noise.
Had to reach out. Someone is coming next week but at this point I want a new refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 9, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 749780
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 749780
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice maker is great
on July 9, 2025
Posted by: Matt27
from Colorado
[This review was collected as part of a promotion.] Works great, the space could be bigger inside. Ice maker is great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
New refrigerator
on July 13, 2025
Posted by: Ricki
from Arizona
[This review was collected as part of a promotion.] Cannot turn the switch on or off for ice machine without pulling the ice container out somewhat. Cannot adjust the height of the shelves. Can't balance the refrigerator door so when it is opened, it won't swing open. Maintains cold tempurature.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed with my refrigerator
on July 15, 2025
Posted by: Wants to love her frig.
[This review was collected as part of a promotion.] I bought this to go with the appliances in my new home. I am overall disappointed with my refrigerator. The motor runs all the time except when the door opens and it’s noisier than normal in my great room. There’s a problem with the fan that causes the divider between frig & freezer to heat up. The frig door swings open violently and ice gets stuck in the dispenser, then melts into black tray on door and when you open the door, water goes everywhere. And the freezer door has scratches on the upper right hand corner, probably when finish was applied but can’t be buffed out. Three service calls already and waiting on #4. It does keep the freezer food frozen and refrigerator food cold, so that’s something. Very disappointing.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 17, 2025
Posted by: Yogi
[This review was collected as part of a promotion.] The bottom is coming apart. The leg piece on the left is bent.
Water drips from water dispenser
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not impressed
on July 26, 2025
Posted by: Derek
from Lawrenceville, GA
[This review was collected as part of a promotion.] Refrigerator seems to be constantly running and humming.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758084.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 758084.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good!
on July 30, 2025
Posted by: Mary280
[This review was collected as part of a promotion.] We’ve had our Whirlpool for a week. So far it seems to be working well. A little noisy at times but tolerable. Ice maker is working well. It looks nice in the kitchen. Unfortunately, we had to wait several weeks with multiple delays to get the black unit that we wanted.
Still trying to determine best organization for fridge, i.e, where to place meats vs veg and fruits. We’ve previously had problems with another brand new fridge, still cautious but hopeful.
Still trying to determine best organization for fridge, i.e, where to place meats vs veg and fruits. We’ve previously had problems with another brand new fridge, still cautious but hopeful.
Written by a customer while visiting whirlpool.com
Customer Rating
1
shiny junk..
on August 4, 2025
Posted by: paul
[This review was collected as part of a promotion.] i am an older person and have had many refridgerators...never have i had a refridgerator run almost all the time!....it is just a noisey piece of crap...i actually hope it breaks so i can get a refidgerator that is quiet...like the ones i have had in the past!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 762081
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com