Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
3.7
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
92
4 Stars
69
3 Stars
46
2 Stars
9
1 Star
36
66%of customers recommend this product.
(
135 out of
205)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Doesn’t work
on May 26, 2025
Posted by: Kat2025
from Florida
[This review was collected as part of a promotion.] Came with the new build home and its terrible second day in water was leaking all over because it wasn’t freezing anything. Tried to get it looked at by the builders but they can’t do anything about this terrible fridge.stuck with it until we’re able to afford another one.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 729221.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good product.
on May 28, 2025
Posted by: MarkS
[This review was collected as part of a promotion.] I haven't had it long, but I am happy with it at this point.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good futures
on June 6, 2025
Posted by: Leo S
[This review was collected as part of a promotion.] I bought this a month ago, I’m happy with this fridge and specially the ice maker.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Annoying buzzing sound
on June 24, 2025
Posted by: Robert
[This review was collected as part of a promotion.] Purchase this through the builder. There's an annoying buzzing sound. A technician came and is going to change the compressor hopefully that will work. If not, I want a replacement by e the whirlpool, or the builder toe brothersPurchase this through the builder. There's an annoying buzzing sound. A technician came and is going to change the compressor hopefully that will work. If not, I want a replacement by e the Whirlpool, or the builder Toll brothers.
Response from whirlpool.comBy Branded Team, Consumer Care, June 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742500.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
I like the look and size of the refrigerator.
on June 28, 2025
Posted by: Mimi
from Tennessee
[This review was collected as part of a promotion.] My refrigerator came with my newly built home I purchased a month ago.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on June 30, 2025
Posted by: Alice68
from Spartanburg, SC
[This review was collected as part of a promotion.] Brand new but doesn’t work. This was part of an incentive to buy a new home.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 745933
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t recommend
on July 4, 2025
Posted by: Alpa
[This review was collected as part of a promotion.] Has been making a loud buzzing noise since we got it and very difficult to clean exterior.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748150
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748150
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Nice looking but....
on July 9, 2025
Posted by: newhomeowner
from Conyers GA
[This review was collected as part of a promotion.] Can't really say I love my refregerator right now.
It is brand new and right out the box it has been making a loud noise.
Had to reach out. Someone is coming next week but at this point I want a new refrigerator.
It is brand new and right out the box it has been making a loud noise.
Had to reach out. Someone is coming next week but at this point I want a new refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 9, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 749780
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 749780
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com