Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
3.8
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
90
4 Stars
66
3 Stars
42
2 Stars
8
1 Star
30
67%of customers recommend this product.
(
130 out of
193)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Not suitable for families
on July 30, 2024
Posted by: Tina1235578
This came with our house. While I wouldn't buy a side by side ever, a fridge is a fridge.
Things I dislike about the fridge outweigh what I do like.
1. The water area constantly drips water down the front and has puddles in the shadow dish, causing water on the floor
2. The drawers are not well made, break easily
3. Side by sides just don't have the space, this is a tiny fridge for a family of 5
Things I dislike about the fridge outweigh what I do like.
1. The water area constantly drips water down the front and has puddles in the shadow dish, causing water on the floor
2. The drawers are not well made, break easily
3. Side by sides just don't have the space, this is a tiny fridge for a family of 5
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too small
on July 31, 2024
Posted by: Kathy
from Florida
[This review was collected as part of a promotion.] This refrigerator came with my new build house. I find the freezer side extremely small. The pockets on the door are essentially useless due to how small they are. There is no tray on the outside where the water/ice is dispensed so be careful or you'll have water running down the front and into your floor. The outside surface shows a lot of prints & you really need to buff them out.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 31, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #570955.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #570955.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Loud, squeaky refrigerator
on July 31, 2024
Posted by: BR540
[This review was collected as part of a promotion.] This refrigerator seems to work well so far, but it makes lots of strange noises. It is also very loud when the compressor is running.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 4, 2024
Posted by: Gerri
[This review was collected as part of a promotion.] Love refrigerator I really like the deep shelf’s on the door.l can put all my condiments there
Written by a customer while visiting whirlpool.com
Customer Rating
1
EXTREMELY LOUD
on August 6, 2024
Posted by: Laura
[This review was collected as part of a promotion.] The refrigerator and freezer are extremely loud. I often wonder if this is normal or a technician is needed to check out the noise. Please send someone to check out my refrigerator if this is not a common occurrence. The noise goes hand in hand with a strong vibration. Thank you.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 574700.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Running constantly and not cold
on August 11, 2024
Posted by: Steph
[This review was collected as part of a promotion.] Worked for a few days, we noticed it was running all the time and now it is barely cold and barely freezes
Waiting for a technician to check it out. I will chang my review after my service call if all goes well.
Waiting for a technician to check it out. I will chang my review after my service call if all goes well.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 12, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 576788.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
its ok
on August 16, 2024
Posted by: sue ng
from arizona
[This review was collected as part of a promotion.] shelves in refrigerator side are not adjustable. makes a loud humming noise intermittently. handles too close together that dont allow for longer nails. things fall down in the back of the refrigerator bc shelves dont go all the way back. theres a huge gap in the back
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 17, 2024
Posted by: Cold place
[This review was collected as part of a promotion.] The outside of the refrigerator is very difficult to clean and make shine. Almost like a film builds .
Inside shelves are subpar
Inside shelves are subpar
Written by a customer while visiting whirlpool.com