Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
5
Very nice!
on March 23, 2026
Posted by: KAZIA
from Colorado
[This review was collected as part of a promotion.] Came with our new home. It’s perfect. All of our appliances are Whirlpool. It’s a brand we can trust.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Builder quality fridge at best
on March 22, 2026
Posted by: UndisclosedHero
from TX
[This review was collected as part of a promotion.] It’s cools but it is so basic and it is loud. I’ll be replacing asap.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We value your time and would like to look into the noise concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938290.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cheap Door Material
on March 20, 2026
Posted by: NMFlorida
from Orlando, FL
[This review was collected as part of a promotion.] The exterior door material is already showing signs of corrosion. The material is difficult to clean.
The water try needs to be redesigned.
The water try needs to be redesigned.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge if you want the side-by-side setup
on March 6, 2026
Posted by: Sparks J
[This review was collected as part of a promotion.] I come from a top fridge, bottom freezer set up so it was tough adjusting to a skinnier refrigerator space. That said, there is still a lot of space and it’s nice and deep. My fridge was installed brand new and there was a ding/intention on the bottom door however.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not the best, not the worst
on February 28, 2026
Posted by: NicTink
[This review was collected as part of a promotion.] I bought my new side by side fridge and freezer a few weeks ago. The unit works well but I wish there were adjustments on the shelf’s but my biggest complaint is that’s it’s really hard to keep the front stainless doors clean without steaks even though I’m using stainless cleaner
Written by a customer while visiting whirlpool.com
Customer Rating
1
A new refrigerator should not need maintenance
on February 19, 2026
Posted by: Not happy 42
from Galt, CA
[This review was collected as part of a promotion.] I purchase a brand new house November 26th night 2025. My refrigerator never worked, The builders would not help me. They told me to call Whirlpool. I contacted Whirlpool. I was on the phone for 2 hours then they sent me to someone who would not come out. My refrigerator was not fixed until January of this year so I had a refrigerator that did not work. No one would give me a replacement. I am very disappointed and I still want a replacement. Like I was told a new refrigerator should not need work on it. I should not have had to call maintenance for a new refrigerator, so I know I'm going to have more issues out of the refrigerator
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 19, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 922862.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 922862.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Lousy refrigerator
on February 5, 2026
Posted by: How sad!!
from Mesquite, NV
The refrigerator came with the house on November 21, 2025, a lousy 2+ months ago. I have had nothing but problems starting with the right door. It flies open all the way back every time we open the door. Had Whirlpool repairment out 3 times so far. Keep complaining about the door and am told that's the way it is. Had to replace a fan, ice-maker, and attempt to fix the door. Complained to builder and they said I had to go through Whirlpool and that's proven to be a complete disaster. On hold up to one hr. each time I call.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 6, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913689.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913689.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good finishing
on February 2, 2026
Posted by: Microwave
[This review was collected as part of a promotion.] This fridge was already installed in the house that we purchased. The drawer under the bottom slide out shelve is not level thefore won't open and close properly
Written by a customer while visiting whirlpool.com