Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
4
Very happy so far
on September 4, 2024
Posted by: BEM1
[This review was collected as part of a promotion.] We've had the refrigerator about 2 months. No problems to this point. It's quiet. Love the ice maker, I hope it stays in food working order. Currently the ice and water dispenser works great with a good flow of water. Although the refrigerator is rated as good energy usage, time will tell, but it seems the motor for cooling both sides (freezer and refrigerator) runs a lot. So, I'm a little on energy usage.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on September 2, 2024
Posted by: Joe M
from Westlake, Florida
[This review was collected as part of a promotion.] This brand new refrigerator came with our new house. We moved in the beginning of August and the refrigerator stopped cooling and needed repair and replacement of 2 parts on August 13. After the parts were replaced, the refrigerator failed again on September 1 for the same reason. I cannot possibly tell you how upsetting it is to move into a new house and receive a refrigerator that never worked from the start. I requested a replacement upon the first failure and was told that the policy is to repair before replace. How is that acceptable when the refrigerator was NEVER used?! I hope someone from Whirlpool actually reads this and does something to correct this because I cannot possibly rate a “brand new” refrigerator that never worked to begin with.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 587274.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Runs quietly!
on August 30, 2024
Posted by: Mqlaws
from San Diego, CA
[This review was collected as part of a promotion.] When our new refrigerator was delivered less than a month ago, we were delighted.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Loud & hard to clean.
on August 28, 2024
Posted by: Steura
[This review was collected as part of a promotion.] It’s super loud. I literally woke up in the middle of the night to check where the (refrigerator) noise was coming from. I have a hard time cleaning the stainless steel, I have tried every product.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 29, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585497.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585497.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice to have upgraded features and more space.
on August 24, 2024
Posted by: BEM1
[This review was collected as part of a promotion.] We bought our refrigerator about a month ago, and we are very happy with it. It fits our space perfectly and we were due an upgrade. It's larger than our old frigerator, and, the ice cube maker is head and shoulders over our old one. Another great feature is how fast the water comes out, much faster that a couple others I've seen.
Written by a customer while visiting whirlpool.com
Customer Rating
3
A little noisy. Seem to work well
on August 24, 2024
Posted by: Falconeddie 50
[This review was collected as part of a promotion.] Working well. Freezer circulation fan is quite noisy had it replaced and replacement fan is somewhat quieter but still quite loud.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 17, 2024
Posted by: Cold place
[This review was collected as part of a promotion.] The outside of the refrigerator is very difficult to clean and make shine. Almost like a film builds .
Inside shelves are subpar
Inside shelves are subpar
Written by a customer while visiting whirlpool.com
Customer Rating
4
its ok
on August 16, 2024
Posted by: sue ng
from arizona
[This review was collected as part of a promotion.] shelves in refrigerator side are not adjustable. makes a loud humming noise intermittently. handles too close together that dont allow for longer nails. things fall down in the back of the refrigerator bc shelves dont go all the way back. theres a huge gap in the back
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com