Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
1
Worst appliance I’ve bought
on October 31, 2024
Posted by: K123
[This review was collected as part of a promotion.] If I could, I would leave zero stars. The freezer is so tiny. We bought our house in July and the refrigerator and freezer already stopped working and are broken.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 5, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #616348.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #616348.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good, but noisy.
on October 29, 2024
Posted by: dj1708
[This review was collected as part of a promotion.] We've had this for about a month. I spend a good bit of time after delivery to adjust the doors and the handles to hang and look straight. The unit holds temperature very well and everything works - so far. However, it seems to run quite often, and it is NOISY.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Inside space distribution
on October 22, 2024
Posted by: Yo perez
[This review was collected as part of a promotion.] All the appliances came with a new house, about the fridge is a little snooze and on the fridge inside I can’t make it to my own space
Written by a customer while visiting whirlpool.com
Customer Rating
4
I like the crush ice feature.
on October 13, 2024
Posted by: jen1
from Slidell. LA
[This review was collected as part of a promotion.] The refrigerator was included in the purchase of my new home, and it works well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Problems Already!
on October 3, 2024
Posted by: DJ2984
[This review was collected as part of a promotion.] I bought this fridge a little over a week ago and it’s already not cooling properly. Now I have to take off work for a repair man to come look at it. I not happy to say the least.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 3, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 602781.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Extra loud sound. not sure what is the root cause
on October 2, 2024
Posted by: MMS2024
[This review was collected as part of a promotion.] I have the fridge since august 26. A loud noice is constantly sound not sure the issue is , trying to schedule a warranty service but its hard to process the request. For some reason the page is not working properly.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 3, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 602592.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 602592.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well but is noisy
on September 23, 2024
Posted by: newhouse
[This review was collected as part of a promotion.] This refrigerator was provided by the builder. It seems to cool and freeze the food correctly. It does, however, make a lot of noise- so much that we thought it was broken. We learned, on the web, that the intermittent noise is the fan and condenser optimizing the cooling.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on September 10, 2024
Posted by: Theo
[This review was collected as part of a promotion.] This is a really nice refrigerator that looks small inside at first look but holds so much. It has a design that
allows organization of food well.
allows organization of food well.
Written by a customer while visiting whirlpool.com