Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
1
Huge disappointment
on January 15, 2025
Posted by: Ja71
from FL
Huge disappointment ice maker works when it wants to, hard to control temperature to keep items cold and fruits and vegetables from freezing. Poor interior space. This is my 7th whirlpool appliance and every one had to be replaced due to issues.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 657889.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Hate this refrigerator
on January 12, 2025
Posted by: Janice
from Florida
Received this refrigerator with a new home we purchased. This refrigerator is the loudest fridge I have ever owned. It never shuts off. Always running even in the middle of the night. Already had the compressor fan replaced.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 655931.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 655931.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator
on December 30, 2024
Posted by: Nice refrigerator
from SC
[This review was collected as part of a promotion.] Enjoying the new refrigerator. The only complaint is the ice and water dispenser isn't tall enough to put a large cup under it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
FRIDGE IS HORRIBLE
on December 6, 2024
Posted by: LUISMIS
from KISSIMMEE
[This review was collected as part of a promotion.] MAKES A TREMENDOUS AMOUNT OF NOISE... I HEAR FROM MY ROOM.. NOT OKAY
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 10, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6425Qp7vd . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6426Qp7ve or Instagram http://spr.ly/6427Qp7v5. When responding please include your contact information and reference Case # 636836.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6425Qp7vd . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6426Qp7ve or Instagram http://spr.ly/6427Qp7v5. When responding please include your contact information and reference Case # 636836.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fridge
on November 17, 2024
Posted by: Den1
from York, SC
[This review was collected as part of a promotion.] Like it except the ice and water compartment are too shallow for any of my insulated cups.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not the product that represents the brand.
on November 8, 2024
Posted by: dorozco
from Unites States, Florida
[This review was collected as part of a promotion.] Got this Fridge with my New Construction home, I have always love the brand, in this case only this reference has not mee the expectation the brand has created in me, lot of plastic components, ice dispenser is getting stuck with couple of drops, having to empty it so it can work, space is also limited, coming from a basic fridge with freezer on top and fridge below I though this one was going to be lot more roomie but not necessarily, specially on the freezer side. I know there is a lot more options to chose from, in this case was not my option to select the reference, was the one that came with the house so, I may be getting a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Reliable name
on November 8, 2024
Posted by: Laurir
[This review was collected as part of a promotion.] My old one still worked at 24 years old but didn't want to risk a breakdown with no warning. Sure trust the whirlpool name⁶
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Refrigerator That Came With The Townhouse
on November 5, 2024
Posted by: Townhouse
[This review was collected as part of a promotion.] This refrigerator came with my new townhouse. I only wish it was larger.
Written by a customer while visiting whirlpool.com