Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Average customer rating
3.5
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
101
4 Stars
82
3 Stars
60
2 Stars
23
1 Star
51
60%of customers recommend this product.
(
147 out of
243)
Customer Reviews for Whirlpool - 36 in. Wide 25 cu. ft. Side-by-Side Refrigerator with Frameless Glass Shelves - Black
Customer Rating
1
Don't waste your money
on May 4, 2025
Posted by: Jae1
[This review was collected as part of a promotion.] Loud loud,loud. I own a Frigidaire in another property and it is very quiet. This is the second Whirlpool in less than 2 months and I would never buy another Whirlpool product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424NGqiK . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427NGqi3 or Instagram http://spr.ly/6429NGqiP. When responding, please include your contact information and reference Case # 717872.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424NGqiK . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427NGqi3 or Instagram http://spr.ly/6429NGqiP. When responding, please include your contact information and reference Case # 717872.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terribly loud
on April 23, 2025
Posted by: jimmy
from Tennessee
[This review was collected as part of a promotion.] In my opinion, the evaporator coil motor runs constantly and is very loud. This is the second Whirlpool refrigerator in 4 weeks, and I will never buy another Whirlpool product. Very disappointing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 712537.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 712537.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Okay
on April 13, 2025
Posted by: Tedh
[This review was collected as part of a promotion.] This refrigerator was included with our new home purchase. Overall the appliance works well but is noisy when it is running. Our previous refrigerator was much quieter. Doors are not even. Not sure if that can be adjusted.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on April 10, 2025
Posted by: Ben10
[This review was collected as part of a promotion.] It was OK as far as it now drink of water just doesn’t come out of the refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good, Cold Fridge
on April 9, 2025
Posted by: Mitch
from Phoenix, AZ
[This review was collected as part of a promotion.] So far, so good. I chose this option for my new home. It's pretty spacious for a side-by-side refrigerator. I was afraid it would be noisy from reading prior reviews, however I'm pleasantly surprised at the low hum. I forget it's on until I hear the ice machine whirring
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator loud
on March 15, 2025
Posted by: Tworks
[This review was collected as part of a promotion.] It’s loud but has a nice ice maker. The refrigerator is so loud, I thought it was broke but was told that’s normal.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on March 8, 2025
Posted by: Flower
We bought this fridge in 2020 during the pandemic, the reason for 1 star because we had problems with ice maker from the get go, more them 3x's they came to switch parts out, we had the warranty on it, and they never, ever replaced our fridge, to me it was defective, but, Whirlpool never changed it out, and now it's not working at the present moment😡😡😡😡😡😡😡
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 691082.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great space
on March 6, 2025
Posted by: Jessicar
[This review was collected as part of a promotion.] The refrigerator is big and spacious. I was surprised by the amount of space in the freezer.
Written by a customer while visiting whirlpool.com