Customer reviews from lg.com
LG - 29.8 Cu. Ft. 4-Door Door-In-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
3.4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
28
4 Stars
14
3 Stars
6
2 Stars
4
1 Star
19
67%of customers recommend this product.
(
31 out of
46)
Customer Reviews for LG - 29.8 Cu. Ft. 4-Door Door-In-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Compressor
on August 2, 2021
Posted by: Sandi K
from Arizona
3 years old and major issue - compressor, Not cheap to fix!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gully
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this item 4 years ago. Remodel may Kitchen for my wife.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor died.I have had two repair visits, and still not fixed. Third vist comin as soon as parts come.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mehr007
from Orange County, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] 4 years after purchasing my LG refrigerator had a problem with the compressor. They came out and serviced it in one day. Works great and happy with the service.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jcct
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had the refrigerator since over five years. Works fantastic and energy efficient. But have concerns with compressor since they don’t last long like those from my parents
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Les2368
from Boca Raton, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator makes a standout appearance in the kitchen. The glossy finish is both
handsome and fingerprint proof, and the color seems to blend well with other black or stainless appliances and accessories. And it's exceptionally spacious.
handsome and fingerprint proof, and the color seems to blend well with other black or stainless appliances and accessories. And it's exceptionally spacious.
But the very plethora of space brings with it its own shortcomings.The refrigerator gets its
capacity due to its depth....it's very deep....so items wind up being very far back on the
shelves with many other items in front.There's a bit of a juggling act to extract the forward items to get to those in the back.It pays to have a long arm to reach in for the
way back things.
capacity due to its depth....it's very deep....so items wind up being very far back on the
shelves with many other items in front.There's a bit of a juggling act to extract the forward items to get to those in the back.It pays to have a long arm to reach in for the
way back things.
And what I believe to be a design defect is the right hand Big Fresh Zone drawer. In order to access it, both the right and left hand refrigerator doors have to be opened.
The left hand drawer is accessible with just the left door opened. To my mind, the right
drawer should have been made slightly narrower to avoid this issue....perhaps the left drawer could have been widened somewhat to compensate.
The left hand drawer is accessible with just the left door opened. To my mind, the right
drawer should have been made slightly narrower to avoid this issue....perhaps the left drawer could have been widened somewhat to compensate.
The shelf above the two drawers is difficult to access for cleaning. It's a challenge to
lift or remove it to clean up the inevitable drips or spills.
lift or remove it to clean up the inevitable drips or spills.
Our unit developed a bad compressor within two years. It was successfully replaced and has been working well. The unit seems to maintain the temperature settings in both the refrigerator and freezer comparments. With respect to the freezer section, it is very
unhappy to be left open other than momentarily....hard frozen ice cream begins to soften rather quickly..
unhappy to be left open other than momentarily....hard frozen ice cream begins to soften rather quickly..
Back to the beautiful finish. Within a rather short time, the finish on the edge of the top right door began to deteriorate, and to LG's credit, that door was replaced. Now we are experiencing the same unsightly issue with the top and bottom left draws and both are
scheduled for replacement. As with many beautiful things, the finish is very delicate.
scheduled for replacement. As with many beautiful things, the finish is very delicate.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Gai5
from Honolulu, Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge broke down after 5 years. LG sent repair service for the compressor and condenser. It is good.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Ahmed49
Verified Purchase:Yes
[This review was collected as part of a promotion.] Once you pass the ai, everything is great. They have great customer service. The trick is to pass the stupid ai..
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, May 10, 2022
Thank you for your feedback.^Sandy
Written by a customer while visiting lg.com