Customer reviews from lg.com
LG - 29.8 Cu. Ft. 4-Door Door-In-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
3.4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
28
4 Stars
14
3 Stars
6
2 Stars
4
1 Star
19
67%of customers recommend this product.
(
31 out of
46)
Customer Reviews for LG - 29.8 Cu. Ft. 4-Door Door-In-Door French Door Refrigerator - Black Stainless Steel
Posted by: The mechanic
from Why.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is nice looking
It is only 2years old and has had a total compressor failure,there is no excuse for lg to to make expensive units like this that are built with inferior quality parts that only make it just off the factory warranty and then die.giant piece of junk
It is only 2years old and has had a total compressor failure,there is no excuse for lg to to make expensive units like this that are built with inferior quality parts that only make it just off the factory warranty and then die.giant piece of junk
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 22, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Black stainless steel. The Black coating peels off
on November 11, 2021
Posted by: Kezk
from NJ
Totally disappointed. A Refrigerator is one that should look good for years. Within one year of purchase I noticed that there is a paint like layer that on it that is peeling off where the doors meet in the middle. Now after 5 years, it looks so old and is embarrassing to have in the kitchen. Friends have started to notice the bad quality.
Also, there was in issue with the cooling and it had to be fixed by LG
Also, there was in issue with the cooling and it had to be fixed by LG
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Refrigerator is great repairs are another story
on July 21, 2023
Posted by: Scott rairigh
from Rupert, id
Verified Purchase:Yes
We bought the refrigerator 5 years ago and love it. Just shy of the 5 year mark the compressor went out. It took LG three weeks to get a repair person out then another week to get the parts. We love the refrigerator and the repair guy was outstanding. No taking LG three weeks to get someone to look at it is not right.
Pros: Quality
Quality
3
Features
4
Value
3
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 26, 2023
Thank you for sharing your feedback with us about your refrigerator, model LPXS30866D. We're glad to hear that you love the product and had a positive experience with our repair technician. However, we apologize for any inconvenience caused by the delay in addressing the compressor issue. We understand your frustration, and we appreciate your patience during this process. Should you require any further assistance or have any questions, please don't hesitate to reach out to us privately on Facebook or Twitter using @LGUSSupport. Thank you for choosing LG! ^Luisa
Written by a customer while visiting lg.com
Posted by: KK222
from Northern Virginia
Verified Purchase:Yes
Ice maker has broken twice. Compressor had to be replaced. All the repairmen tell us that they recommend against LG.
Quality
1
Features
2
Value
1
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for sharing your feedback with us regarding your LG refrigerator. We are delighted to know that the compressor was replaced as promised. We are glad to hear that our support team has been helpful in assisting you. If you have any further concerns or need ongoing assistance, please don't hesitate to reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. ~Rita
Written by a customer while visiting lg.com
Customer Rating
2
Nice design fridge, roomy but parts not good.
on August 30, 2023
Posted by: Anonymous
from Richmond, CA
Verified Purchase:Yes
I bought the LG refrigerator on March 15, 2017 and delivered March 21,2017. On January 18,2020 the compressor
malfunctioned and food in the freezer went bad. I bought a 3 year extended warranty so the food damage and repair was covered. On July 30 the refrigerator stop making ice and food in freezer is started to melt. Summer fridge technician said compressor is bad again. I believe a got a lemon fridge.
malfunctioned and food in the freezer went bad. I bought a 3 year extended warranty so the food damage and repair was covered. On July 30 the refrigerator stop making ice and food in freezer is started to melt. Summer fridge technician said compressor is bad again. I believe a got a lemon fridge.
Pros: Style/Design
Quality
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 1, 2023
Hey there, Veron. Thank you for taking your time in leaving us a review regarding your refrigerator. We want to ensure that you're getting a quality experience with using your refrigerator. Sadly, this didn't sound like the case and we'd like to further investigate and take a second look into this. Please send us a private message through our social media platforms such as Facebook or Twitter using @LGUSSupport, and provide your serial number and contact details. Thank you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Loving it!
on February 14, 2018
Posted by: Casey2018
from PA
[This review was collected as part of a promotion.] Already my kitchen is much quieter. The old side by side ran louder. Could hear the ice drop in that one at the back of the house. I love the door in door and I no longer have to scold everyone to close the full door while they poured milk or made a sandwich. I have a family that doesn’t know how to get all the condiments out at one time and close a door. I foresee a lower electric bill with this one as everything they need is in the door, The shelves on the freezer side are perfect for those smaller and narrow bottles.
Loving the drawers in the freezer, finally an organized freezer where I can get anything I want without emptying a shelf. I did a lot of research on this fridge before I bought it and knew it would fit through my doors, which were 35”. The only thing they had to do was take the door off of that entrance and that was only because of the wall not allowing it to open fully. The storm door mechanism also had to be removed. Fit through with room to spare.
I was surprised to see the electronics panel on the top of the unit, which is flush to the fridge height. I think you should add that to your pictures.
I measured and remeasured to make sure it would fit in my built in area. Have 1, 3/4” to spare as it was a 72” height opening. Make sure you read all the specs and not just the fridge specs to insure it fits your opening. I am 5’3” and have no problems reaching anything at the back of the top shelf.
Loving the drawers in the freezer, finally an organized freezer where I can get anything I want without emptying a shelf. I did a lot of research on this fridge before I bought it and knew it would fit through my doors, which were 35”. The only thing they had to do was take the door off of that entrance and that was only because of the wall not allowing it to open fully. The storm door mechanism also had to be removed. Fit through with room to spare.
I was surprised to see the electronics panel on the top of the unit, which is flush to the fridge height. I think you should add that to your pictures.
I measured and remeasured to make sure it would fit in my built in area. Have 1, 3/4” to spare as it was a 72” height opening. Make sure you read all the specs and not just the fridge specs to insure it fits your opening. I am 5’3” and have no problems reaching anything at the back of the top shelf.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Broke down in 4 years
on September 7, 2021
Posted by: bdand5
from Seattle
Bought this refrigerator on 6/10/17. Came home from being gone for 5 days and the refrigerator had broken down while we were gone. Smells like someone died in my house and refrigerator. The clean up was worse. Very disappointed with the quality of parts that were put in this refrigerator. I loved the refrigerator when we bought it but now will never buy another LG product.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Very stylish
on April 4, 2016
Posted by: Barbarab14
from Burlington, KY, United States
[This review was collected as part of a promotion.] I don't know what happened to my original review, but here goes again. I love the look of this refrigerator. It does take some getting used to which side to open, so you have to arrange your foods accordingly so you don't always have to open both side. For example, all my lunch items are on one side. The shelves on the flip out door aren't all accessible when you open the full door. So I often open the full door and realize I have to close it to get something. The refrigerator is very deep so if you are height challenged it's tough getting to the back of it. But that does provide lots of room. The freezer had plenty of space. I was used to a side by side and the freezer was small so we had a separate freezer in the basement. The left side of the refrigerator door does have small compartments because of the ice maker. But I couldn't live without one. I bought the whole suite so they look fabulous in my kitchen.
Pros: Style/Design, Performance, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com