Customer reviews from Garmin
Garmin - Forerunner 645 Music GPS Heart Rate Monitor Running Watch - Black
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
56
4 Stars
30
3 Stars
23
2 Stars
12
1 Star
13
Customer Reviews for Garmin - Forerunner 645 Music GPS Heart Rate Monitor Running Watch - Black
Customer Rating
5
Garmin 645 music
on June 17, 2018
Posted by: Tammy
Amazing! Everything I was hoping for... worth every penny.
Written by a customer while visiting Garmin
Customer Rating
4
Feature set up INTERSTING!
on June 18, 2018
Posted by: Jane
I have been running with my 645 about a month now. I am a long time runner and 64 yrs. old. I own my own company and work everyday. I am not computer illiterate ...however, I think the Garmin Music has ALOT of features if I could figure out how to use them. I got the manual and printed it but there is so much to it. I have it set up now and would like to add soemthing but am afraid to start pushing buttons and lose what I have done.
It is expensive and intricate.
It is expensive and intricate.
I would love a telephone nmber to call and have someone help me other than reading the manual. Is there a help line?
Written by a customer while visiting Garmin
Customer Rating
5
Awesome Watch
on June 18, 2018
Posted by: Jena
I have had the watch for about 2 months, it does everything it says it will! I used it for a double marathon ultra, GPS battery life lasted through the whole event and still had some left! Calibrating to the treadmill seems to still require a bit of work. Overall I love the watch, I have always used Garmin for their quality products!!
Written by a customer while visiting Garmin
Customer Rating
5
Garmin's best watch yet!
on June 18, 2018
Posted by: Johniege
This is the best watch Garmin, period, has ever made. It's the best looking, best size watch of it's kind, available today! I use it for running and it has all the important features and functions that I use on my runs, yet its slimmer and less bulky looking than some of the other more expensive, elaborate, Garmin watches.
Written by a customer while visiting Garmin
Customer Rating
3
Great features but poor music download options!
on June 19, 2018
Posted by: Bummed runner
Okay, I am an expat that is an elite US runner living in Russia for a while. I had gotten the 645 music only to find out that there is not a good enough universal option for music...SO BUMMED!!!! Will there be an option to download music we have already purchased from other sources??
On a positive note, watch is nice and light. Buttons seem very durable and sleek look.
On a positive note, watch is nice and light. Buttons seem very durable and sleek look.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hello Bummed runner,
Thanks for posting your review of the Forerunner 645 Music. There are a few ways to get music on to this watch. You can use Garmin Express to load music from your media library on to the watch. Music, playlists, audiobooks, and podcasts can be loaded using Garmin Express. Currently iHeartRadio is supported for customers in the United States, and we are continuing to work with other music provides to hopefully offer more options in the future. Please use the following link to find more information about installing music on the Forerunner 645 Music:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
Thanks again for your review.
Thanks for posting your review of the Forerunner 645 Music. There are a few ways to get music on to this watch. You can use Garmin Express to load music from your media library on to the watch. Music, playlists, audiobooks, and podcasts can be loaded using Garmin Express. Currently iHeartRadio is supported for customers in the United States, and we are continuing to work with other music provides to hopefully offer more options in the future. Please use the following link to find more information about installing music on the Forerunner 645 Music:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
Thanks again for your review.
Written by a customer while visiting Garmin
Customer Rating
3
Great watch but some definite bugs
on June 19, 2018
Posted by: Kelowna Rob
I purchased the Forerunner 645 Music the first day it was available. About three weeks in, the Forerunner shut itself down and would not restart even when trying to charge it. I returned it and got a new one. The new one works better but it has shut itself down once and it has become frozen a couple of times after some runs. It is amazing when it works but usually once every couple of weeks, there seems to be an issue with it.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hi Kelowna Rob,
Thanks for posting your review. We are sorry to see that you had some shut down issues with your Forerunner 645 Music. We have had some software updates that have come out to address issues with the device reboot during activities. We would encourage you to use Garmin Express (www.garmin.com/express) on your computer to ensure that you have all available updates. If you up to date and still having trouble, please visit our Support Center (www.garmin.com/support) for links to helpful FAQ and videos, as well as contact information for our Product Support teams. We would love to help. Thanks again for your review.
Thanks for posting your review. We are sorry to see that you had some shut down issues with your Forerunner 645 Music. We have had some software updates that have come out to address issues with the device reboot during activities. We would encourage you to use Garmin Express (www.garmin.com/express) on your computer to ensure that you have all available updates. If you up to date and still having trouble, please visit our Support Center (www.garmin.com/support) for links to helpful FAQ and videos, as well as contact information for our Product Support teams. We would love to help. Thanks again for your review.
Written by a customer while visiting Garmin
Customer Rating
2
Great Potential, but with Serious Issues
on June 22, 2018
Posted by: cdouthat2
I was really excited about the Forerunner 645 Music, and it holds up as a high-end forerunner, but there are some issues with the advanced features:
- Garmin Pay is extremely limited, and none of my credit cards / debit cards are supported
- The music feature is extremely limited. I don't have any non-DRM music or audiobooks to transfer and don't use iHeartMusic.
- The watch face could be a little larger or have multiple size options. It feels a bit too small for my wrist.
- Garmin Pay is extremely limited, and none of my credit cards / debit cards are supported
- The music feature is extremely limited. I don't have any non-DRM music or audiobooks to transfer and don't use iHeartMusic.
- The watch face could be a little larger or have multiple size options. It feels a bit too small for my wrist.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hi cdouthat2,
Thanks for submitting your Forerunner 645 Music review. We wanted to reach out and some information about the Garmin Pay and the music features. For a list of banks that are currently supporting Garmin Pay visit www.garmin.com/garminpay/banks. This list is updated as more banks add this feature. We continue to work with banks to get them added, and encourage customers to contact their banks as well to encourage them to support this feature.
Also please use the following FAQ link more information about loading music on to this watch:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
Thanks again for posting you review.
Thanks for submitting your Forerunner 645 Music review. We wanted to reach out and some information about the Garmin Pay and the music features. For a list of banks that are currently supporting Garmin Pay visit www.garmin.com/garminpay/banks. This list is updated as more banks add this feature. We continue to work with banks to get them added, and encourage customers to contact their banks as well to encourage them to support this feature.
Also please use the following FAQ link more information about loading music on to this watch:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
Thanks again for posting you review.
Written by a customer while visiting Garmin
Customer Rating
3
Great idea but features arent complete
on June 23, 2018
Posted by: scarroll81
For basic running it’s great. But for all the bells and whistles...it’s missing half the features it claims to do. Loading music is complicated unless you own the files - so playlists you have on iTunes or Spotify won’t be able to be put on the watch unless you own the actual file.
The pay on the go bank feature is also lagging. I tired several cards to try and sync with the watch and non of them were accepted as they do not have a contract with that brand or bank.
I also tried to download their other music widgets and still the features where not available at this time.
Thevwatch claimes to do a lot of cool things that aren’t readily available at this time.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hello scarroll81,
We appreciate you taking time to submit a Forerunner 645 Music review. We wanted to reach out and offer some suggestions for loading music to the Forerunner 645 Music. Please use the following link to our Support Center that offers helpful FAQs and videos:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
We continue to work with banks to get the Garmin Pay added to as many banks as possible. You can visit www.garmin.com/garminpay/banks to see a real time list of banks that currently accept this feature.
We would love to work with you directly if you are having trouble with downloading a music app to the device. You can find instructional FAQs and contact information for Product Support in the Support Center. Thanks again for posting your review.
We appreciate you taking time to submit a Forerunner 645 Music review. We wanted to reach out and offer some suggestions for loading music to the Forerunner 645 Music. Please use the following link to our Support Center that offers helpful FAQs and videos:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
We continue to work with banks to get the Garmin Pay added to as many banks as possible. You can visit www.garmin.com/garminpay/banks to see a real time list of banks that currently accept this feature.
We would love to work with you directly if you are having trouble with downloading a music app to the device. You can find instructional FAQs and contact information for Product Support in the Support Center. Thanks again for posting your review.
Written by a customer while visiting Garmin