Customer reviews from Garmin
Garmin - Forerunner 645 Music GPS Heart Rate Monitor Running Watch - Black - (2018)
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
56
4 Stars
30
3 Stars
23
2 Stars
12
1 Star
13
Customer Reviews for Garmin - Forerunner 645 Music GPS Heart Rate Monitor Running Watch - Black - (2018)
Customer Rating
3
Disappointed with this purchase
on June 24, 2018
Posted by: bia.bowers
I bought this watch 3 days ago and used it right away. I went on a 7 mile run and forgot to start my watch. I was about 0.75 when I finally started the tracking. My watch somehow tells me after my 7 mile run with the marathon training team that I ran over 8 miles. I stayed with my team the entire time. Not sure what I’m doing wrong but I’m disappointed.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hi bia.bowers,
Thanks for posting your review of the Forerunner 645 Music. We wanted to take an opportunity to address the concern you mentioned regarding the accuracy of your watch. There are a couple of things that could cause the device to get inaccurate GPS signal. One potential cause of this could be getting a GPS signal while moving. There are situations where if moving when a signal is acquired could cause a spike in the signal and extra distance is added. We would recommend that a GPS signal is acquired prior to starting the timer. Another suggestion would be to ensure that the software is up to date. You can use Garmin Express (www.garmin.com/express) on your computer to ensure that all updates are installed.
You can also visit www.garmin.com/support for more helpful information. Thanks again for posting your review.
Thanks for posting your review of the Forerunner 645 Music. We wanted to take an opportunity to address the concern you mentioned regarding the accuracy of your watch. There are a couple of things that could cause the device to get inaccurate GPS signal. One potential cause of this could be getting a GPS signal while moving. There are situations where if moving when a signal is acquired could cause a spike in the signal and extra distance is added. We would recommend that a GPS signal is acquired prior to starting the timer. Another suggestion would be to ensure that the software is up to date. You can use Garmin Express (www.garmin.com/express) on your computer to ensure that all updates are installed.
You can also visit www.garmin.com/support for more helpful information. Thanks again for posting your review.
Written by a customer while visiting Garmin
Customer Rating
1
horrible watch
on June 26, 2018
Posted by: swm10021
sorry garmin but this watch is garbage.
wifi doesnt work.
bluetooth is spotty at best.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hello swm10021,
Thanks for submitting a review. We are sorry to see that you are having trouble with your Forerunner 645 Music. We would love to work with you to investigate any issues that you are having with the Wifi or Bluetooth features. Please feel free to visit www.garmin.com/support to find many helpful FAQs or to contact us directly. Thanks again for posting your review.
Thanks for submitting a review. We are sorry to see that you are having trouble with your Forerunner 645 Music. We would love to work with you to investigate any issues that you are having with the Wifi or Bluetooth features. Please feel free to visit www.garmin.com/support to find many helpful FAQs or to contact us directly. Thanks again for posting your review.
Written by a customer while visiting Garmin
Customer Rating
3
Love the watch, don’t bother w/the music feature
on June 28, 2018
Posted by: Emmilius
I love some of the new features this watch has to offer, but I bought it for the ability to listen to music or podcasts without using my phone. It was a complete waste of money for that purpose. I tried it with a few different pairs of wireless headphones (including one of Garmin’s recommended pairs) and switched my watch hand as recommend, but they still continually cut in and out or dropped connection all together and had to be re-paired. In addition, needing to plug the watch into the computer to load files was not at all convenient. I know I could have bought the non-music of the watch, but I should have just stuck with my 235. Now I’m back to just running with my phone for music and podcasts.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hi Emmilius,
We appreciate you submitting a review of the Forerunner 645 Music. We would love to offer some help with the headphone connection issues that you experienced. One suggestion that we have would be to ensure that your software version is up to date. We have had a recent update to the Forerunner 645 Music's Bluetooth that has been shown to improve connection with the headphones. You can use Garmin Express (www.garmin.com/express) on your computer to quickly confirm that your device is up to date.
If your up to date and still having issues, we would love to help. Please visit www.garmin.com/support for more helpful suggestions or to find contact information for our support teams. Thanks again for posting your review.
We appreciate you submitting a review of the Forerunner 645 Music. We would love to offer some help with the headphone connection issues that you experienced. One suggestion that we have would be to ensure that your software version is up to date. We have had a recent update to the Forerunner 645 Music's Bluetooth that has been shown to improve connection with the headphones. You can use Garmin Express (www.garmin.com/express) on your computer to quickly confirm that your device is up to date.
If your up to date and still having issues, we would love to help. Please visit www.garmin.com/support for more helpful suggestions or to find contact information for our support teams. Thanks again for posting your review.
Written by a customer while visiting Garmin
Customer Rating
5
Best watch out there!
on June 30, 2018
Posted by: RUNNERNF
Garmin has done it again! It runs like a dream! TEN THUMBS UP!
Written by a customer while visiting Garmin
Customer Rating
5
Outstanding Device but...
on July 1, 2018
Posted by: Greg
I would be nice if the software to the watch could be upgraded so that a golf app could be used. The watch has gps, why golf isn't an option is mystifying.
Written by a customer while visiting Garmin
Customer Rating
3
No music
on July 5, 2018
Posted by: Sbs540
I haven’t been able to synch my music or my wireless headphones successfully. I’m considering returning the watch.
Response from GarminBy Joey with Garmin, Fitness Product Support, July 12, 2018
Hello Sbs540,
Thanks for submitting a Forerunner 645 Music review. We are sorry to see that you are having trouble getting your headphones to pair with your watch. Please the following link for some pairing instructions: https://www8.garmin.com/manuals/webhelp/forerunner645/EN-US/GUID-8C79FD0B-518C-4249-8680-CBEA69FC05A7.html.
If you are also having trouble getting music to sync with the device please use the following link to our Support Center. There you will find helpful FAQ and videos that offer information about loading music to the Forerunner 645 Music:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
If you are still having trouble, please feel free to reach out to our Product Support team directly. We would love to help. You can find contact information in our Support Center.
Thanks for submitting a Forerunner 645 Music review. We are sorry to see that you are having trouble getting your headphones to pair with your watch. Please the following link for some pairing instructions: https://www8.garmin.com/manuals/webhelp/forerunner645/EN-US/GUID-8C79FD0B-518C-4249-8680-CBEA69FC05A7.html.
If you are also having trouble getting music to sync with the device please use the following link to our Support Center. There you will find helpful FAQ and videos that offer information about loading music to the Forerunner 645 Music:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
If you are still having trouble, please feel free to reach out to our Product Support team directly. We would love to help. You can find contact information in our Support Center.
Written by a customer while visiting Garmin
Customer Rating
4
Impressive- but could be better
on July 22, 2018
Posted by: Melania
Upgraded from a Garmin Forerunner 235 to a Forerunner 645 Music, pretty impressive difference- Garmin Pay is pretty schmick!
I upgraded mainly because i wanted the music feature, however has been a bit disappointing- To top it off, this watch needs to pair with Spotify to make it one of the best watches out there!
I upgraded mainly because i wanted the music feature, however has been a bit disappointing- To top it off, this watch needs to pair with Spotify to make it one of the best watches out there!
Written by a customer while visiting Garmin
Customer Rating
1
This sucks
on August 9, 2018
Posted by: Kenneth
No support for any external music app in Norway...
Response from GarminBy Joey with Garmin, Fitness Product Support, August 13, 2018
Hi Kenneth,
Thank you for taking time to review the Forerunner 645 Music. We continue to work and partner with more music service providers in order to offer more music options on the Forerunner 645 Music. If there is currently not a music provider in your region, there are options for loading music on the device using Garmin Express. Please use the following Support Center FAQ link to find FAQs and videos with instructions for syncing music to the watch:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
Thanks again for posting your review.
Thank you for taking time to review the Forerunner 645 Music. We continue to work and partner with more music service providers in order to offer more music options on the Forerunner 645 Music. If there is currently not a music provider in your region, there are options for loading music on the device using Garmin Express. Please use the following Support Center FAQ link to find FAQs and videos with instructions for syncing music to the watch:
https://support.garmin.com/en-US/?productID=612476&topicTag=region_music
Thanks again for posting your review.
Written by a customer while visiting Garmin