Customer reviews from lg.com
LG - 7.3 Cu. Ft. Smart Slide-In Double Oven Electric True Convection Range with EasyClean and 3-in-1 Element - Stainless Steel
Average customer rating
4.1
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
126
4 Stars
51
3 Stars
24
2 Stars
11
1 Star
18
80%of customers recommend this product.
(
151 out of
189)
Customer Reviews for LG - 7.3 Cu. Ft. Smart Slide-In Double Oven Electric True Convection Range with EasyClean and 3-in-1 Element - Stainless Steel
Posted by: teabucket
from new hampshire
Verified Purchase:Yes
[This review was collected as part of a promotion.] first of all ,I'm a fan of lg appliances ,i own lg frig ,micro,tvs etc . that said this was kind of a disappointment. most aspects of this range are good accept the control knobs . Not the physical aspects of the knobs themselves but the functionality . The detents that determine the position are too vague or don't exist . Especially the high position to off. also the overall feel is sloppy and loose, these knobs almost move themselves and when adjusting the temp from high to low setting they are extremely unresponsive . I could and have gotten used to them but the deal breaker is that more than once I've unintentionally moved the knob positions with my waist when reaching for a pot on the rear burners. So now i always set the lock after cooking .
The infrared broil function , the oven temp probe , the lockout function , the touch screen for settings and the variable warm burner are all really useful and good.
The infrared broil function , the oven temp probe , the lockout function , the touch screen for settings and the variable warm burner are all really useful and good.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, February 15, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jenny B Good
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought the double oven range over a month ago. I've used it almost daily. the more I use it, the better I like it. The range top is so much better than the unit I had. The heat is even and very responsive. The ovens are the very best. Temperatures in the oven are accurate, resulting in consistant cooking times with the recipes. The food is cook evenly throughout.. I am very pleased with the performance of the oven.
The only problem I've experienced is the knobs are so easily moved, they can be turned on by brushing up against them. Consequently, I have had to make sure the oven is locked to be safe. It is inconvenient. I wanted the smooth controls, but the range was not available at the time of purchase due to the pandemic. I took one with knobs and I would not recommend that stlye - very disappointing.
The only problem I've experienced is the knobs are so easily moved, they can be turned on by brushing up against them. Consequently, I have had to make sure the oven is locked to be safe. It is inconvenient. I wanted the smooth controls, but the range was not available at the time of purchase due to the pandemic. I took one with knobs and I would not recommend that stlye - very disappointing.
Pros: Performance
I would recommend this to a friend!
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: HillBillPhilly
from Knoxville TN
Verified Purchase:Yes
Unfortunately we are discovering this electric range isn’t what we were hoping for. The knob location allows the opportunity for them to be turned on by accident and the knobs are too close together for cleaning.
We found manufacturer damage to the oven door and now are in the process of attempting to get it resolved. Not happy with the idea of a repair on a month old range. Sorry to say, just not impressed with the unit for how much we paid for it.
We found manufacturer damage to the oven door and now are in the process of attempting to get it resolved. Not happy with the idea of a repair on a month old range. Sorry to say, just not impressed with the unit for how much we paid for it.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 22, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Schady
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 2 months ago for a vacation rental. The knobs were confusing. The top is hard to keep clean and the top was marred on the first use of the stove. I wish I had bought a simpler stove. This might be ok in your home once you get used to it but it is not a good choice for a vacation rental.
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 1, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. I'd like to see if we can offer assistance and answer any question you have. Please contact LG Customer Support by private message via Facebook Messenger @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better answer your concerns and/or question you have. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Disappointed8250
from Woodstock, ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought a year ago, has not worked right from the beginning. Will never buy LG again.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GSKSA
from San Antonio, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] There was no serial number on the stove. The metal began pitting. The stove was one month old.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 20, 2021
I'd like to see if we can offer assistance and answer any question you have. Please contact LG Customer Support by private message via Facebook Messenger @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better answer your concerns and/or question you have. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ericrv
from Lake Mary, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was our first double oven and we can't be happier. This oven pre-heats twice as fast as our previous oven. While we are having some trouble getting it connected to Alexa, the notification through our smartphones works great. For example, it will send us a notification once the oven is pre-heated. The stove top is well laid out and the controls are easy to use.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rltbubba 99
from Naples florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a month pilot light for cooktop doesn't work hard to get service
Pros: Features/Settings
Quality
2
Features
5
Value
5
Response from lg.comBy Sandy, Social Media, August 1, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com