Customer reviews from Newair
NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
278
4 Stars
62
3 Stars
16
2 Stars
13
1 Star
18
91%of customers recommend this product.
(
143 out of
157)
Customer Reviews for NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Customer Rating
3
It's a good looking product but a bit mis-engineered
on April 17, 2018
Posted by: Jared
from St. Louis, MO
It's a nice product but I have no idea how they get 29 bottles of any wine in here. You cannot fit 4 wide on a shelf. The inside width is 1/4" too narrow. You can't fit the taller wine bottles on the bottom shelf...the unit needs to be 3/4" deeper. It suits the purpose, but 29 bottles...no way. If they put a little more thought in the engineering and made some small dimensional adjustments, it would be much more useful. Too pricey of a unit for them to miss the obvious on the dimensions
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Good product, excellent customer service
on October 27, 2021
Posted by: Patricia
from Seminole, FL
Verified Purchase:No
We have enjoyed this product for a year until it stopped working. Newair has been more than supportive and has provided excellent customer service to help me resolve this issue
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NWC029BS00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NWC029BS00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: shellyrw
from Dallas, TX
Verified Purchase:Yes
I love the way this unit has modernized my dining room with its sleek design and cool blue lighting. It holds my overflow bottles and keeps them just the right temperatures. The motor is so quiet. I am using it as a stand alone unit, but it would look great built in too. I'm very pleased with this wine fridge!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Newair Wine Fridge
on May 26, 2022
Posted by: Jlgchico
from MD
Verified Purchase:No
I did a lot of investigating and I decided on purchasing this model. We keep a good amount of wine bottles in the fridge and it works great. Glad we decided on the smile.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NWC029BS00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NWC029BS00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
2
Plan on replacing this every 2 years: energy-hungry!
on October 7, 2023
Posted by: mliebend
from Boston, MA
Verified Purchase:No
Initially, this wine fridge seemed to perform fairly well installed in my kitchen. It achieved seemingly accurate temperatures in the two zones and made little noise. Then, maybe 2 years into my ownership of this fridge, I noticed the energy usage on my electricity bills rising, and yet little had changed in the stuff I had plugged in around the house. With the help of an electricity usage monitor, I isolated this wine fridge as the energy hog. The compressor almost never shuts off anymore and, to top it off, it jumps between using about 110 watts and using 180+ watts during my observations. (It's rated at 90 watts, by the way.) That's an extra 75-100 kWh per month (or $270+/year *extra*) on my electricity bill, making it about ten times as energy-hungry as Newair claims. On my chat with Newair support, they insisted that this was not likely, rather than offering any real help. And yes, I've maintained it well, kept it clean, and done the usual periodic blowing of air over the coils to keep them clear. Be ready to buy a replacement in 2 years.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Bobber
from US
Verified Purchase:Yes
Bought two week ago, not noisy. Only negative is there is no way you can get 29 normal size bottles in this cooler. Also set up directions where very vague.
Written by a customer while visiting Newair
Posted by: Unhappy customer May21
from Alexandria, Virginia
Verified Purchase:Yes
Wine cooler not working be after one week. Error message. Awakened in the middle of the night to noise and and flashing lights. None of the buttons work. Called geek squad and they were unable to fix. After one week of owning.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Looks good but stopped cooling after 2 yrs.
on November 21, 2020
Posted by: Mdk1
from Naples, fl
Verified Purchase:Yes
We ordered this on March 11, 2018. It lasted about 2 1/2 years and now it won't cool below 67 degrees. We have emptied it and it's still only gets down to 65. Paying over $500 for a wine cooler, I expect it to last much longer.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair