Customer reviews from Newair
NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
278
4 Stars
62
3 Stars
16
2 Stars
13
1 Star
18
91%of customers recommend this product.
(
143 out of
157)
Customer Reviews for NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Customer Rating
5
In love!
on April 22, 2020
Posted by: Marissa G
from Long Beach, NY
This is one of my new favorite appliances in my kitchen. I love the dual temperature feature that allows me to store more than one type of wine at the same time. Definitely recommend!
Response from NewairBy NewAir, Customer Service, April 24, 2020
Thank you for posting your comments in regards to this product (AWR-290DB). We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
Good features
on October 2, 2021
Posted by: Smt121
from Highland beach Florida
Very difficult to get 29 bottles of wine into the refrigerator
Response from NewairBy Newair, Customer Service, October 4, 2021
Thank you for the review and for sharing your thoughts about the AWR-290DB. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Marielle
from Boston mass
Verified Purchase:Yes
I bought Unit about a month ago. I couldn't be happier with it. Also looks so clean in my kitchen.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15" Built-in 29 Bottle Dual Zone Compressor Wine Fridge. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15" Built-in 29 Bottle Dual Zone Compressor Wine Fridge. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
2
Was really hoping for more than 2 years of life
on July 11, 2020
Posted by: Dan L
from Houston,TX
Following flooding from Hurricane Harvey, we had to renovate our entire first floor. We had our NewAir AWR-290DB 2-zone wine cooler installed in May 2018 after the cabinetry and painting was done. A beautiful unit that is sleek. For the last several weeks, it has been making a buzzing sound, but 2 weeks ago, it seems the entire upper zone stopped working and stopped cooling our white wines while we were out of town for a week. When we came home, the upper zone temperature said 68 degrees even though we have always had it at 45. Unfortunately, at least 2 expensive bottles of white had turned and we are concerned the other bottles of white have been compromised as well. Thankfully the lower zone which holds the reds maintains at least 55. Really disappointed that one of the motors went out so soon and will call Newair on Monday. Will update the review after we touch base with customer service
Response from NewairBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Isa1
from Queens, New York
Verified Purchase:Yes
I am attached to this wine cooler! It has an elegant design that elevates the space you put it in. One of the biggest plus for me is that it is quiet! It is able to hold a good number of wine bottles in two different temperature settings, perfect for both red and white wines. You can also adjust the levels of the racks based on the size of your wine bottles. The set-up was a breeze and not complicated at all! Overall, love the product and highly recommend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AWR-290DB. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AWR-290DB. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Malfunctioning after 2.5 years
on January 25, 2021
Posted by: BitterFinish
This worked great at first. The different zones let me chill white wine to a lower temperature. However, about 2.5 years after it was purchased, it began beeping continuously and the temperature control began flashing at 32 degrees F. We immediately opened up the fridge thinking it may could have frozen/cracked/exploded the bottles. We found the white wine compartment had stopped cooling. No idea how to troubleshoot this as it's not a "standard problem", but we did try keeping it unplugged overnight and try plugging it into other outlets with the same result. If the longevity is only 2 years, it's ridiculous considering how much it cost up front. Also, unless you're storing 29 bottles of dessert wine, this fridge in no way is equipped to store 29 bottles as advertised. I tried a variety of configurations and only came up with 23-26 bottles depending on stacking ability. Without stacking, it can only hold 15 bottles.
Response from NewairBy NewAir, Customer Service, January 25, 2021
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great product great service!!
on December 29, 2021
Posted by: Jd
from Cambridge, Ontario Canada
Verified Purchase:No
My 15" unit looks and feels like a quality unit. Compared to several, more expensive other brands I've owned over the years .Unit maintains excellent temps for its size .
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the AWR-290DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the AWR-290DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Great customer service
on July 15, 2020
Posted by: Dan L
from Houston,TX
Christina from Newair talked me through why the upper zone of our wine fridge wasn't cooling and diagnosed the problem as being either a temperature or compressor switch. She was kind enough to send me the replacement parts with instruction manuals as a one time courtesy, so am hopeful this does the trick! During a time like this, it was great to be able to speak to someone live in addition to rapid communication about our problem by e-mail.
Response from NewairBy NewAir, Customer Service, July 16, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this AWR-290DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair