Customer reviews from Newair
NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
278
4 Stars
62
3 Stars
16
2 Stars
13
1 Star
18
91%of customers recommend this product.
(
143 out of
157)
Customer Reviews for NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Customer Rating
4
Great features
on June 22, 2021
Posted by: BAG 2005
from Houston Tx
The unit is modern and sleek. My family loves the Blue accent light inside of the unit.
Customer service was easy to deal with. Our agent Liz was a BIG HELP!!!!
Customer service was easy to deal with. Our agent Liz was a BIG HELP!!!!
Response from NewairBy Newair, Customer Service, June 23, 2021
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
spacious and quiet
on January 2, 2022
Posted by: sjohn
from MN
Verified Purchase:No
the unit is spacious and quiet. customer service has been great in needing a replacement piece for my unit.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this product AWR-290DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this product AWR-290DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Sleek Design
on April 19, 2021
Posted by: Uconn523
from Austin, TX
The NewAir wine fridge looks great in our house. Glad we have it. Nice product.
Response from NewairBy Newair, Customer Service, April 20, 2021
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Finally, all of my wines are at the right temperature
on November 29, 2016
Posted by: Syrah Sarah
from Palm Springs, CA
This dual zone wine cooler is a lifesaver for those who like to keep a variety of bottles for guests. Now all of my wine can be kept in one place and at the perfect temperature. The adjustable shelves are super sturdy, even when pulled out and accommodate larger bottles like champagne. This one has a lock, making it great for parents with curious kids. All in all, I'd recommend this to all of my wine-loving friends, which is all of them.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great Undercounter Wine Cooler
on January 17, 2017
Posted by: Jamie
from Charlotte, Texas
Our built in cooler gave out and after some research, selected the NewAir AWR-290DB to replace it. We have been very happy thus far with the unit. I can not believe how quiet it is, we never hear it running. We set the temperature for both sections and it has remained constant without fluctuations. Cooler is very stylish and seems very well made. Setup was a breeze and we were up an running in no time. The only issue had is that the shelves are very tight for the number of bottles it is designed for and we were unable to get in as many as it was designed to hold.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
What I love most about this wine fridge
on November 16, 2021
Posted by: Jim the Cop'd
from Charleston, SC
Verified Purchase:No
What I love most about this wine fridge is that it's quiet, stores a decent amount of wine, and keeps both zones at the temperature I set it to. One way to improve the unit is to put a top zone drip tray so the pc board won't be damaged.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
4
Compact and sleek
on April 12, 2021
Posted by: Sherry C
from Katy, TX
We bought this in November 2020 and it worked well, quiet, and fit nicely in our space. For some reason it stopped cooling. Frustrating but, customer service took their time to help me, sent me replacement parts and helped me through it all. Even if the fridge gave us a hard time temporarily the customer service made it all worth the purchase. Would definitely recommend to others.
Response from NewairBy NewAir, Customer Service, April 12, 2021
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: DaveS
from Las Vegas
Verified Purchase:Yes
I've owned it for 8 months and have repressed a review until now on the theory that I wanted to live with it in order to offer a fair review. It's got good and poor qualities, but for me the overall impact has been frustration. I've owned other very nice, quality wine fridges in the past which gives me the ability to compare. This unit has good style, reliable operation, nice features, quiet operation and cools two zones as advertised. But its bottle capacity is misleading and is the primary source of my frustration. Bordeaux bottles are not the primary standard in the wine world. Anyone who drinks chardonnay, pinot noir, pino gris, Rhone wines, Shiraz, or any other non-bordeaux wine will be deeply disappointed. Those wines don't fit between the shelves and very significantly reduce the capacity of this unit. The marketing dept.has out slugged the engineering department for control over this unit and the customer suffers. Advertising a big capacity may bring in sales, but when the vast majority of owners cannot attain that capacity, then customer satisfaction disappears. I cannot recommend this unit. Beware.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair