Customer reviews from Newair
NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
278
4 Stars
62
3 Stars
16
2 Stars
13
1 Star
18
91%of customers recommend this product.
(
143 out of
157)
Customer Reviews for NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Customer Rating
3
Would buy again BUT
on June 29, 2024
Posted by: Ed
from Carmel, IN
Verified Purchase:No
We loved it and am going to buy another one - however... This lasted us six years, but we were expected longer. I do admit that the under-counter space it was in, caused considerable heat. Service is not what I expect. I wrote to ask about beeping, got an email back that they would answer in 24 hours, but they didn't write back. Still waiting on an answer.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: AshleyK87
from Parker, CO
Verified Purchase:Yes
We love the way it looks in our kitchen, very high end. The Dual Zone feature is also nice. It does not fit 29 bottles as advertised.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair
Customer Rating
4
Nice looking unit and easy to use.
on February 10, 2023
Posted by: Daisy
from Long Beach, CA
Verified Purchase:No
I like the dual zone capability. After two months, the light for the control bar went out and needed replacing. However, I contacted New Air on their chat line and was helped immediately by Charles who diagnosed the problem. It's under warranty and I will get a replacement part. Overall, I like the unit- it has been working very well until this light thing and even now is keeping the wines cool!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Excellent design and quality!
on November 10, 2016
Posted by: Carolann
from East Stroudsburg PA
We were thrilled to get this wine cooler. It's whisper quiet and looks stunning in our kitchen. The dual temp controls are perfect for storing our wines and beer. The cedar shelving is all top quality and houses the bottles perfectly! It has enough room for 29 standard bottles of wine. The "up" and "down" temperature control buttons are super easy to use and the one light button, which controls the LED internal light is a stunning addition. We couldn't be happier with it!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
2
Overall Customer Service
on March 14, 2020
Posted by: MJacks
from Charlotte NC
The customer service experience with NewAir was horrendous. They were extremely incompetent in the product and not customer savvy. The product itself has a great appearance but I did have a small dent. I contacted NewAir about they dent and they disregarded as "normal". Overall pretty quite but does make noise, not unbearable but not silent.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Fridge...Better Customer Service
on January 19, 2017
Posted by: Mason
from Texas
I ordered the Newair AWR-290DB and it showed up on time and perfectly packaged...I may have misplaced the screws when I opened the box because I was so excited to receive the fridge, but Air-N-Water replaced the screws in less than a week! I will definitely refer them to friends and family!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Sherry C
from Katy, TX
Verified Purchase:Yes
We bought this in November 2020 and it worked well, quiet, and fit nicely in our space. For some reason it stopped cooling. Frustrating but, customer service took their time to help me, sent me replacement parts and helped me through it all. Even if the fridge gave us a hard time temporarily the customer service made it all worth the purchase. Would definitely recommend to others.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Moss
from San Mateo, CA
Verified Purchase:Yes
18 months and now loud fan at bottom of unit. It may be quiet...for a few months.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair