Customer reviews from Newair
NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
278
4 Stars
62
3 Stars
16
2 Stars
13
1 Star
18
91%of customers recommend this product.
(
143 out of
157)
Customer Reviews for NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Customer Rating
5
Great product with superb service
on October 24, 2017
Posted by: Irishter
from Covington, LA
Cooler is located in kitchen/dinning room, convenient, quiet and attractive. When contacted with a minor problem, customer support was the best I have encountered. Christine D. could not have been more helpful.
Pros: Attractive, Energy Efficient, Precise Temperature, Quiet
Cons: Can Not Adjust Shelving
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Happy
on October 12, 2017
Posted by: Craig
from Los Angeles
So Far so good
Pros: Adjustable Shelving, Attractive, Energy Efficient, Precise Temperature, Quiet
Written by a customer while visiting Newair
Customer Rating
5
Wonderful product, attractive and fits perfectly.
on November 7, 2017
Posted by: tes
from Leland, NC
Customer Service is the best!
Pros: Adjustable Shelving, Attractive, Precise Temperature, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great Undercounter Wine Cooler
on January 18, 2017
Posted by: Jamie
from Charlotte, Texas
Verified Purchase:No
Our built in cooler gave out and after some research, selected the NewAir AWR-290DB to replace it. We have been very happy thus far with the unit. I can not believe how quiet it is, we never hear it running. We set the temperature for both sections and it has remained constant without fluctuations. Cooler is very stylish and seems very well made. Setup was a breeze and we were up an running in no time. The only issue had is that the shelves are very tight for the number of bottles it is designed for and we were unable to get in as many as it was designed to hold.
Pros: Attractive, Energy Efficient, Quiet
Cons: Can Not Adjust Shelving
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
I like it a lot
on November 10, 2017
Posted by: LJohnTCU
from Fort Worth, Texas
We have limited space for just about anything. Anything fun that is. This unit is quiet and was super easy to install. I think it is meant to be installed in a space the size of a trash compactor. We had a corner area that was almost useless for storage. We were able to cut out a single panel on the other side of the corner cabinet, drop in a plug and perfect fit. In our small house, this is a great choice. I had a few questions and NewAir's Ashley in Customer Service was quick to respond and big help. So far very pleased with quality of the unit.
Pros: Attractive, Durable, Energy Efficient, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Very Satisfied
on January 30, 2018
Posted by: Mark
from Villa Hills Ky
We love the dual zones. Keeps the temperature steady fo for both Red and white wines. I also keep beverages from time to time at 40 degrees. Very quiet and looks great in the built in bar.
Pros: Adjustable Shelving, Attractive, Energy Efficient, Precise Temperature, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great wine fridge for the casual collector/consumer
on September 3, 2018
Posted by: Stu from Wine on the Dime
from San Antonio, TX
I had a previous NewAir wine fridge (21 bottle) that I was using for a while before I received this one. The AWR-290DB is a BIG step up from my previous wine fridge. PROS: The overall build quality is fantastic! The cedar shelves are far superior to the aluminum wire shelves in my previous model and it is much easier to fit bottles of different sizes next to each other. The humidity well is nice and both zones hold the temperature with no fluctuations. The unit is much quieter than my previous model AND, the best part, it locks so I can ensure that my small kids (or wife) can't get into my collection. Finally, from an aesthetics standpoint, it looks really nice! CONS: I saw that the zones were restricted in temperature range when I initially looked at this model online and didn't think much of it, but it did make a little difference when I was looking at which wines I was going to cellar in which zones. I ended up maxing out the temp in the top zone to get it closer to what I would normally cellar at, but it's not too far off and I would rather it be cooler than be warmer if I can't match the zones. Also, the instructions that came with the wine fridge really didn't describe how to assemble the parts that were inside. It would have been nice to have some more guidance but I was able to figure it out. CONCLUSION: This is a great little fridge! If you have a medium to large-sized collection, then you will probably need to buy a larger capacity model. However, if you have a small collection and want a space to chill the wine prior to consumption, then the NewAir AWR-290DB is a solid purchase.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
2
Was really hoping for more than 2 years of life
on July 11, 2020
Posted by: Dan L
from Houston
Following flooding from Hurricane Harvey, we had to renovate our entire first floor. We had our NewAir AWR-290DB 2-zone wine cooler installed in May 2018 after the cabinetry and painting was done. A beautiful unit that is sleek. For the last several weeks, it has been making a buzzing sound, but 2 weeks ago, it seems the entire upper zone stopped working and stopped cooling our white wines while we were out of town for a week. When we came home, the upper zone temperature said 68 degrees even though we have always had it at 45. Unfortunately, at least 2 expensive bottles of white had turned and we are concerned the other bottles of white have been compromised as well. Thankfully the lower zone which holds the reds maintains at least 55. Really disappointed that one of the motors went out so soon and will call Newair on Monday. Will update the review after we touch base with customer service
Response from NewairBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair