Customer reviews from Newair
NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
278
4 Stars
62
3 Stars
16
2 Stars
13
1 Star
18
91%of customers recommend this product.
(
143 out of
157)
Customer Reviews for NewAir - 29-Bottle Dual Zone Wine Cooler - Black Stainless Steel
Posted by: @alessapires
from Westchester, NY
Verified Purchase:Yes
New air's 15" wine cooler was the final piece that was added to our newly renovated kitchen and I couldn't be happier with it. Being that we love to host guests this was an absolute must. It holds all of our bottles of wine perfectly, 29 to be exact and keeps them chilled at the right temperature! We opted in getting a wine cooler for our home because we were tired of having our fridge packed with excessive drinks when we had friends over. It also comes equipped with wooden shelves and a blue led light that give it an extra touch of luxury! Highly recommend this product.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your AWR-290DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AWR-290DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
Good small fridge
on May 2, 2023
Posted by: Big Mike
from Palm Beach FL
Verified Purchase:No
I have this in a vacation house. The capacity is fine for that use. Lock is useful. Weak point are the wood racks. They don't extend much, stain easy, and are cramped (29 bottles?... more like 15)
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for sharing your thoughts about your experience using your AWR-290DB. Let us know if there is anything we can do to assist you. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for sharing your thoughts about your experience using your AWR-290DB. Let us know if there is anything we can do to assist you. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Pros and Cons
on September 18, 2017
Posted by: JJC
from New York
Excellent customer service provided by Ashley S. User manual could be improved by providing answers to the questions I asked Ashley S
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Johnf
from Pittsburgh,PA
Verified Purchase:Yes
Received via FedEx Called customer service and was told to repack and return to store.. Waiting and praying 2nd unit works because I already have my rough in cut.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Written by a customer while visiting Newair
Customer Rating
1
Not recommended
on October 17, 2022
Posted by: Tina
from MD
Verified Purchase:No
2nd fridge (same make/model). Both times the fan stopped working or started to make an extremely loud noise. 1st one was purchased in 2017 and replaced (we purchased) in 2019. 2nd one was purchased in 2019 and started making a loud noise from the fan in 2022. Love the look but am not able to recommend this fridge at all. For the price, I would definitely expect to get more than 2 years out of it. We will NOT be replacing it with the same brand.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
Great product support
on May 24, 2021
Posted by: J Smit
from Miami
I purchased my wine fridge 2 months ago. It is a really stylish addition to my kitchen and I am very glad I decided to go with this model. There was however an issue after using it for a month - I reached out to the product support chat section where Alai was extremely helpful, asking the right question to diagnose the issue and promptly provided the support I needed!
Response from NewairBy Newair, Customer Service, May 24, 2021
Thank you for taking the time to leave a review on your unit. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I would buy this product again!
on January 15, 2022
Posted by: Scott
from Kansas
Verified Purchase:No
We replaced an old ice maker with the Newair refrigerator. It works and looks great!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the unit AWR-290DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the unit AWR-290DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great product
on April 24, 2020
Posted by: Graci
from Miami, Florida
I bought it a couple of weeks ago. It looks great. Customer service was fast and solved a little issued I have
Very satisfied and I will buy again for my next Decoration project
Very satisfied and I will buy again for my next Decoration project
Response from NewairBy NewAir, Customer Care, April 27, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to your unit AWR-290DB. We are also grateful for your trust in our brand Thank you for choosing NewAir!
Written by a customer while visiting Newair