Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
437
4 Stars
204
3 Stars
75
2 Stars
16
1 Star
55
85%of customers recommend this product.
(
545 out of
642)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
4
Lacking Options
on July 31, 2024
Posted by: Jake
from Kamloops, BC
[This review was collected as part of a promotion.] This review compares our new Whirlpool stack which replaces a Maytag Neptune front load stack which was purchased 24 years ago, and now requires a new timer. Several loads have been washed / dried and the Whirlpool is working as designed. These are my thoughts relating to the new unit, compared to our old Maytag.
1. Less flexibility of wash cycles - Old Maytag had option of extra rinse cycle as well as option of high speed spin which this Whirlpool does not. Unit seems very hard on clothes for cycles except delicate and causal which have low spin speeds, and long dry times. I will note you can run an extra cycle of drain and spin to provide shorter dry times.
2. Total absence of sound deadening - Unit is very noisy during normal operation, with clacks and bangs. Even closing the dryer door requires a slam for the plastic latch to catch which is probably about 90 decibels, with the door being hollow.
3. Absence of option for tone or buzz when program is finished, and no light in dryer.
4. Control knob for wash cycles works very smoothly, dryer control knob feels like it’s stirring a bucket of elastic bands in sand.
While I understand if you save $5 on 10,000 washers during production you have an extra $50,000 in profit, you are charging a premium price at retail and I could have purchased a GE for approximately $500 less. Truth is, I thought we were purchasing a premium machine with this Whirlpool. Four or five extra dollars spent in features and sound deadening quality would go a long way to convince us we had.
I am giving 4 stars, as the product is working as it was designed.
1. Less flexibility of wash cycles - Old Maytag had option of extra rinse cycle as well as option of high speed spin which this Whirlpool does not. Unit seems very hard on clothes for cycles except delicate and causal which have low spin speeds, and long dry times. I will note you can run an extra cycle of drain and spin to provide shorter dry times.
2. Total absence of sound deadening - Unit is very noisy during normal operation, with clacks and bangs. Even closing the dryer door requires a slam for the plastic latch to catch which is probably about 90 decibels, with the door being hollow.
3. Absence of option for tone or buzz when program is finished, and no light in dryer.
4. Control knob for wash cycles works very smoothly, dryer control knob feels like it’s stirring a bucket of elastic bands in sand.
While I understand if you save $5 on 10,000 washers during production you have an extra $50,000 in profit, you are charging a premium price at retail and I could have purchased a GE for approximately $500 less. Truth is, I thought we were purchasing a premium machine with this Whirlpool. Four or five extra dollars spent in features and sound deadening quality would go a long way to convince us we had.
I am giving 4 stars, as the product is working as it was designed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Door issues
on August 4, 2024
Posted by: MikeC
from Stevensville, MD
[This review was collected as part of a promotion.] Bought this stacking unit a month ago. Only problem is that the locking tab on the washer lid hits my head when trying to empty the washer. Dryer latch is also dificult.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Dryer improvement
on August 5, 2024
Posted by: Scott Baker
[This review was collected as part of a promotion.] Dryer door is hard to open. The washer is somewhat loud, but not a problem.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Will only purchase GE from now on.
on August 8, 2024
Posted by: Zach
from Collingswood, New Jersey
[This review was collected as part of a promotion.] Purchased in January, Dryer does not stop or fully complete its cycle. You have sent 2 different repairs companies who have not resolved the issue. I do not have this problem with GE.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 574677.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works as it should!
on August 13, 2024
Posted by: ZD52
[This review was collected as part of a promotion.] We have had it for a week now....Works as it should! As expected!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Machine
on August 15, 2024
Posted by: Happy
from New York
[This review was collected as part of a promotion.] Perfect size for my apartment and Perfect size for people who are short like me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fit almost like a glove where the old one was
on August 20, 2024
Posted by: James
from Spearfish, SD
[This review was collected as part of a promotion.] Seems to be working fine. My son does his own laundry and he is happy with it. Five star rating at this time, but its only been about a month.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy for now
on September 2, 2024
Posted by: CHSid
from Charleston, SC
[This review was collected as part of a promotion.] Have had similar a few years back & was happy. So far, so good. Have only used for a week
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com