Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(812 Reviews)
Rating breakdown 812 reviews
5 Stars
444
4 Stars
210
3 Stars
81
2 Stars
19
1 Star
58
84%of customers recommend this product.
(
554 out of
660)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
3
Disappointed
on November 10, 2025
Posted by: Casb
from Jax fl
[This review was collected as part of a promotion.] We have to have a laundry stack unit because of space. I am replacing my old kenmofe that was fantastic except for its age. And I am very disappointed. Things I do not like: there is no dryer light. The dryer does not hold a washer full of clothes. I am having trouble drying clothes. They are either damp or burning hot. Two choices. Very dry and less dry. The dryer is very hard to open and close. The handle is shallow and slippery. The clip is very tight so you have to push hard and then the machine is rocking. I have checked it with a level and it is perfectly level. I don’t like how it rocks around. Also you can not choose the water level and the washer is deep and you have to lean in. I did not have any of these issues before.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fits space
on November 9, 2025
Posted by: Puffin
[This review was collected as part of a promotion.] Appears to wash and dry well. Unfortunately it shakes a lot and I have been in touch with Clarkson’s to check it out. Washer/dryer seem very tennis. Hopefully it will hold up
Written by a customer while visiting whirlpool.com
Customer Rating
5
We love our Whirlpool!
on November 6, 2025
Posted by: CamCurtis
[This review was collected as part of a promotion.] We love this washer/dryer combo. It takes up less space and able to do full loads of laundry!
Written by a customer while visiting whirlpool.com
Customer Rating
5
GREAT CONVIENCE
on November 5, 2025
Posted by: JOE82
[This review was collected as part of a promotion.] BOUGHT THIS A MONTH AGO AND ENJOY THE CONVIENCE OF LAUNDRY ON THE MAIN FLOOR VS
THE 30 YR OLD KENMORE W/D IN BASEMENT !
NOTE: ERRORS IN OP MANUAL CAUSED MINOR CONFUSION @ FIRST !
THE 30 YR OLD KENMORE W/D IN BASEMENT !
NOTE: ERRORS IN OP MANUAL CAUSED MINOR CONFUSION @ FIRST !
Written by a customer while visiting whirlpool.com
Customer Rating
2
2 critical failures
on November 4, 2025
Posted by: Panamá citizen
from Panamá, Panamá city
The quality of this equipment has been highly unsatisfactory. Over four years, we faced two critical failures—the transmission and shock absorbers—with repair costs reaching 60% of the initial purchase price.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 7, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 833964
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 833964
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad experience
on October 30, 2025
Posted by: Donna
[This review was collected as part of a promotion.] I bought a brand new house and the stacked laundry center was included in my purchase. That was over a month ago and the washing machine still doesn't work. It took a month to get the service company out to even inspect it and I was told the part is on backorder so I'm probably looking at another month with no washing machine. Whirlpool had the opportunity to replace it since it was brand new, but they refused saying they needed someone to look at it. Very unimpressed with this product and their position on making good on selling a defective machine.
Response from whirlpool.comBy Branded Team, Consumer Care, November 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Laundry Center. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer/Dryer model/serial number, and reference Case #830986.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice washer/dryer
on October 27, 2025
Posted by: budmann67
[This review was collected as part of a promotion.] Item works great. No problems, works as it should.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do Not Buy
on October 22, 2025
Posted by: Mins
from Arkansas
[This review was collected as part of a promotion.] I have used this W/D for 2 months. It is the worst set I have used in my 70 years. The clothes come out of the washer wet. The dryer takes 2 hours to dry a small load of clothes. I would definitely NOT recommend this washer/dryer set.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
We value your time and would like to look into the concerns with your Laundry Center. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826073
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Laundry Center. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826073
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com