Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. Modern, high-efficiency (HE) and non-agitator washers use less water by design for improved performance and energy savings. If you believe the water level is too low, consider these solutions:
1. Check Cycle and Modifiers:
Water use is determined by the selected cycle and modifiers (Soil Level, Spin Speed, Temperature). Customize these settings, noting that not all options are available with every cycle.
2. Water Level Selection (If Applicable):
Auto Sensing: Turn the knob to Auto Sensing to let the washer automatically determine the level based on load size for efficient use.
Deep Water Wash: Select Deep Water Wash for the maximum water volume, ideal for bulky or heavily soiled items. NOTE: This increases overall cycle time.
3. The Bulky Cycle:
The Bulky Cycle uses a unique series of fills combined with agitation for large, absorbent items. It may initially look like there's insufficient water, but the washer will continue to add water and agitate for up to 10–12 minutes to reach the optimal level. Intentional pauses also occur for specialized action.
4. Non-Agitator (Impeller) Models:
These HE models use a low-water wash plate system and automatically adjust the water level.
Loading: Load items in loose, evenly distributed heaps around the wash plate, leaving the center uncovered.
Do Not Add Water: Manually adding water is crucial to avoid, as too much water causes clothes to float, reducing the necessary friction and cleaning effectiveness of the impeller. Load settling is normal.
5. Recalibration:
If water levels seem consistently lower over time, running the Clean Washer cycle (with recommended affresh® cleaner) re-calibrates the control board and resets the machine to factory water levels. Run this maintenance cycle about once a month.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 881432
We’re looking forward to hearing from you.
Christy T

Hello,
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848573
We’re looking forward to hearing from you.
Christy T