Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
394
4 Stars
186
3 Stars
66
2 Stars
12
1 Star
46
86%of customers recommend this product.
(
512 out of
597)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
4
Large Capacity
on April 13, 2021
Posted by: Gigi
from Alberta
[This review was collected as part of a promotion.] I've had this unit for just over a year, and overall I'm pretty happy with it. The high efficiency feature is really noisy, so I don't use it, but the regular cycles have water sensing anyway.
The dryer is efficient and relatively quiet. I live in a small space, so noise level is a consideration. Other than the high efficiency cycles, it's a suitably quiet machine.
The dryer is efficient and relatively quiet. I live in a small space, so noise level is a consideration. Other than the high efficiency cycles, it's a suitably quiet machine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
HORRIBLE -- JUNK!
on April 13, 2021
Posted by: Sonia
from Kingston, Ontario
[This review was collected as part of a promotion.] Hasn't even lasted a year and the repair (as well as your tech) service hasn't been able to figure out what is wrong with it. I've been out of a machine for almost three weeks. Yep. During a pandemic!!!! Waiting for another service call to try something else....
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , April 23, 2021
Hello, Sonia!
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool stacked laundry center. Thank you for taking the time to reach out to us with your concerns. Please accept our apologies for the difficulties and inconvenience you have experienced with your appliance. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your stacked laundry center and the attempt to obtain service on it. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 244581587. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool stacked laundry center. Thank you for taking the time to reach out to us with your concerns. Please accept our apologies for the difficulties and inconvenience you have experienced with your appliance. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your stacked laundry center and the attempt to obtain service on it. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 244581587. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
4
Convenient!
on April 26, 2021
Posted by: JD57
from Edmonton
[This review was collected as part of a promotion.] This came with my home appliances and I am glad they chose this.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features
on May 11, 2021
Posted by: Vera
from Airdrie Ab
[This review was collected as part of a promotion.] I bought these a month ago, and they were installed. Love using, the washing machine which is a top loader. It holds way more than I expected. The dryer is great but I am having a hard time opening the dryer. I don’t know what to do about it. Same thing with closing. Don’t know what to do about it. Help!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to use
on July 7, 2021
Posted by: Susie
from Toronto, ON
[This review was collected as part of a promotion.] I bought this a month ago and I'm very happy with the washer and dryer. Very easy to use and does a great job!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Dependable, easy to use
on July 21, 2021
Posted by: Optician
from Victoria
[This review was collected as part of a promotion.] Works the way advertised compact and space saver ..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
over promise, under perform
on October 12, 2021
Posted by: Dan2233
from Ottawa
[This review was collected as part of a promotion.] would not recommend this machine. missing part when arrived brand new. 600 of the parts on back order, took a month to get a new one
No, I would not recommend this to a friend.
Response from whirlpool.comBy stanfhg, CA SOCIAL, October 26, 2021
Hello, Dan2233! I do apologize for this inconvenience! If there are any other issues we would be more than happy to help. If you send us an email to canadasocial@whirlpool.com and include your name, phone number, address, model number, serial number, and you review ID 250555882 we would be happy to look into anything for you. Thanks! ~Holly
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nothkng fancy but does the job
on October 12, 2021
Posted by: Adi40
[This review was collected as part of a promotion.] It is a basic washer/dryer and does the job. There are no enhanced features.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stanfhg, CA SOCIAL, October 27, 2021
Hello, Adi40! I do apologize for this inconvenience! If there are any other issues we would be more than happy to help. If you send us an email to canadasocial@whirlpool.com and include your name, phone number, address, model number, serial number, and you review ID 250555935 we would be happy to look into anything for you. Thanks! ~Holly
Written by a customer while visiting whirlpool.com