Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(812 Reviews)
Rating breakdown 812 reviews
5 Stars
444
4 Stars
210
3 Stars
81
2 Stars
19
1 Star
58
84%of customers recommend this product.
(
554 out of
660)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
5
Works as it should!
on August 13, 2024
Posted by: ZD52
[This review was collected as part of a promotion.] We have had it for a week now....Works as it should! As expected!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Will only purchase GE from now on.
on August 8, 2024
Posted by: Zach
from Collingswood, New Jersey
[This review was collected as part of a promotion.] Purchased in January, Dryer does not stop or fully complete its cycle. You have sent 2 different repairs companies who have not resolved the issue. I do not have this problem with GE.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 574677.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
Dryer improvement
on August 5, 2024
Posted by: Scott Baker
[This review was collected as part of a promotion.] Dryer door is hard to open. The washer is somewhat loud, but not a problem.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Door issues
on August 4, 2024
Posted by: MikeC
from Stevensville, MD
[This review was collected as part of a promotion.] Bought this stacking unit a month ago. Only problem is that the locking tab on the washer lid hits my head when trying to empty the washer. Dryer latch is also dificult.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lacking Options
on July 31, 2024
Posted by: Jake
from Kamloops, BC
(This review was collected as part of a promotion.) This review compares our new Whirlpool stack which replaces a Maytag Neptune front load stack which was purchased 24 years ago, and now requires a new timer. Several loads have been washed / dried and the Whirlpool is working as designed. These are my thoughts relating to the new unit, compared to our old Maytag.
1. Less flexibility of wash cycles - Old Maytag had option of extra rinse cycle as well as option of high speed spin which this Whirlpool does not. Unit seems very hard on clothes for cycles except delicate and causal which have low spin speeds, and long dry times. I will note you can run an extra cycle of drain and spin to provide shorter dry times.
2. Total absence of sound deadening - Unit is very noisy during normal operation, with clacks and bangs. Even closing the dryer door requires a slam for the plastic latch to catch which is probably about 90 decibels, with the door being hollow.
3. Absence of option for tone or buzz when program is finished, and no light in dryer.
4. Control knob for wash cycles works very smoothly, dryer control knob feels like it’s stirring a bucket of elastic bands in sand.
While I understand if you save $5 on 10,000 washers during production you have an extra $50,000 in profit, you are charging a premium price at retail and I could have purchased a GE for approximately $500 less. Truth is, I thought we were purchasing a premium machine with this Whirlpool. Four or five extra dollars spent in features and sound deadening quality would go a long way to convince us we had.
I am giving 4 stars, as the product is working as it was designed.
1. Less flexibility of wash cycles - Old Maytag had option of extra rinse cycle as well as option of high speed spin which this Whirlpool does not. Unit seems very hard on clothes for cycles except delicate and causal which have low spin speeds, and long dry times. I will note you can run an extra cycle of drain and spin to provide shorter dry times.
2. Total absence of sound deadening - Unit is very noisy during normal operation, with clacks and bangs. Even closing the dryer door requires a slam for the plastic latch to catch which is probably about 90 decibels, with the door being hollow.
3. Absence of option for tone or buzz when program is finished, and no light in dryer.
4. Control knob for wash cycles works very smoothly, dryer control knob feels like it’s stirring a bucket of elastic bands in sand.
While I understand if you save $5 on 10,000 washers during production you have an extra $50,000 in profit, you are charging a premium price at retail and I could have purchased a GE for approximately $500 less. Truth is, I thought we were purchasing a premium machine with this Whirlpool. Four or five extra dollars spent in features and sound deadening quality would go a long way to convince us we had.
I am giving 4 stars, as the product is working as it was designed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Cleans well for a small presence
on July 28, 2024
Posted by: Gramalone
[This review was collected as part of a promotion.] All I need. Just wish it could accommodate larger quilts
Written by a customer while visiting whirlpool.com
Customer Rating
3
Very Basic
on July 25, 2024
Posted by: K0m9
from Haliburton
(This review was collected as part of a promotion.) Cleans well but noisy and vibrates on spin. Dryer doesn't have a timed low heat setting. Sensor dry seems to go way beyond dry and overheats clothes. We have to do all clothes on delicate.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, July 29, 2024
Hello, K0m9! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, phone number, and review ID (283198023). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed
on July 10, 2024
Posted by: Caren
[This review was collected as part of a promotion.] I bought this combo a month ago and have not been able to use it yet because it needs a new valve and electrical panel. Needless to say I am very dissatisfied and had a house full of guests over the Fourth of July and couldn’t do laundry. Whirlpool is coming out to try and fix it but I really don’t want a defective appliance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 10, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 562455.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com