Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(787 Reviews)
Rating breakdown 787 reviews
5 Stars
437
4 Stars
204
3 Stars
75
2 Stars
16
1 Star
55
85%of customers recommend this product.
(
545 out of
642)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
3
Disappointed
on November 10, 2025
Posted by: Casb
from Jax fl
[This review was collected as part of a promotion.] We have to have a laundry stack unit because of space. I am replacing my old kenmofe that was fantastic except for its age. And I am very disappointed. Things I do not like: there is no dryer light. The dryer does not hold a washer full of clothes. I am having trouble drying clothes. They are either damp or burning hot. Two choices. Very dry and less dry. The dryer is very hard to open and close. The handle is shallow and slippery. The clip is very tight so you have to push hard and then the machine is rocking. I have checked it with a level and it is perfectly level. I don’t like how it rocks around. Also you can not choose the water level and the washer is deep and you have to lean in. I did not have any of these issues before.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
I hate this dryer
on November 25, 2025
Posted by: Paola123
from Oakland
My landlord got me this new laundry center to replace the old one, which unfortunately broke. I hate this dryer with all my heart. Takes up to 5 cycles to get clothes dry, that's like 5 hours!! By the time I take the clothes out, they have a musty smell, and more often than not, sheets get tangled into giant knots, trapping smaller items in, so they're wet when I take them out. You know that lovely fresh laundry smell? I don't, haven't smelled it for months since I got this dryer. All my clothes smell like now is mold, nothing if i'm lucky. This is the worst dryer I've ever had the displeasure of using.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 26, 2025
Hello,
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848573
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848573
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on April 10, 2018
Posted by: Dorster
from Toronto, Ontario
Gender:Female
[This review was collected as part of a promotion.] Bought 2 weeks ago; used twice. So far so good. The design could be improved though. The controls are too high for a short woman. (5'1") so I have to stand on a foot stool to operate. Probably designed by a tall man.
I would recommend this to a friend!
Response from whirlpool.comBy Social Care, April 17, 2018
Hi there, we really appreciate your feedback and will be sure to share this with our team!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Longer time to wash clothes than I am used to.
on May 3, 2018
Posted by: Bons27
from BC
Gender:Female
[This review was collected as part of a promotion.] Takes longer than I am used to to dry towels..Over 75 minutes.
The washer also is going to take more time to get used to the little
Water it uses. Great feature for the environment. I need
To try the other setting to see if it lessens the time to wash a load. It took an hour to wash a load.
The washer also is going to take more time to get used to the little
Water it uses. Great feature for the environment. I need
To try the other setting to see if it lessens the time to wash a load. It took an hour to wash a load.
I would recommend this to a friend!
Response from whirlpool.comBy Social Care, May 9, 2018
Hi there, thanks for taking the time to review your washer. If you'd like to speak with our customer care team about your concerns, please reach out by calling 1-800-807-6777. Thanks.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Stackable
on May 3, 2018
Posted by: MarjeS
from Danbury CT
Gender:Female
[This review was collected as part of a promotion.] The only issue I have is the dryer door. It is not easy to open the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far/so good
on May 3, 2018
Posted by: nord
Gender:Male
[This review was collected as part of a promotion.] its very early but, so far, I like it and a HUGE improvement over the one I just turned back to you for deficiency.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It just awsome
on June 2, 2018
Posted by: Roosterlady56
Gender:Female
[This review was collected as part of a promotion.] I got it a few weeks ago and I'm glad I did buy this stackable washer and dryer
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Large Capacity
on June 13, 2018
Posted by: Melissa38
from Beaver Dam, WI
Gender:Female
[This review was collected as part of a promotion.] Purchased for my resident about 2 weeks ago and she loves it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com