Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(812 Reviews)
Rating breakdown 812 reviews
5 Stars
444
4 Stars
210
3 Stars
81
2 Stars
19
1 Star
58
84%of customers recommend this product.
(
554 out of
660)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
5
New
on July 11, 2026
Posted by: Craig1
from Burnaby British Columbia
(This review was collected as part of a promotion.) Dries and washes great.
Is reliable and does a great job
Is reliable and does a great job
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on June 28, 2026
Posted by: Wash/dry
[This review was collected as part of a promotion.] Washer and dryer combo works great! The tub in the washer is big enough for a regular size wash. The dryer dries towels great. I recommend buying this combo for a condo/apartment. Love mine!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible washer/dryer
on June 24, 2026
Posted by: Bobby
from Toronto
This is a terrible machine. It broke after one year. Even when it was working it was super loud and because the drum was so small it couldn’t fit many clothes. The dryer takes 90 minutes or more to fully dry small loads.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Absolutely terrible design
on May 12, 2026
Posted by: John1337
from Annapolis maryland
Good luck working on this machine. To get to any simple part for the washer you have to disassemble the entire machine. Had a shock that needed to be replaced for the washer and you can't replace it. Terrible engineering
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 12, 2026
Thank you for your review. We regret to hear that your Laundry Center is not living up to your standards. If you have any questions or concerns with your Washer/Dryer, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 961536.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 961536.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great laundry center
on March 20, 2026
Posted by: Laggy in Hawaii
from Honolulu
[This review was collected as part of a promotion.] This is a current model of a 20-year-old whirlpool laundry center that was a wonderful workhorse. This one has a new features and I love it. I do wish I could advance through various cycles if I wanted to, but it won’t allow that. it does a great job, however
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice looking
on March 20, 2026
Posted by: Mustang 1068
from Dania beach fl
[This review was collected as part of a promotion.] Very good capacity a little noisy not to much cycling easy to used
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
spacious but small
on March 19, 2026
Posted by: Donna Katherine
from Sunrise Beach, Missouri
[This review was collected as part of a promotion.] I purchased mine a month ago love how deep the washer tub is I had a front loader that I replaced with this stacked set so much easier to load no longer crawling on the floor to get the wet clothes out. I do wish it had a chime or ring when wash or drying is done because I never know when to check it...bummer. Also the dryer door is very hard to close you have to slam it to get it to latch would like a good tip on how to avoid this because I don't want to break the latch. I am very pleased with it performance it suits my needs perfectly
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Dryer doesn’t dry adequately
on March 17, 2026
Posted by: Not Happy With Wet Clothe
from Louisiana
[This review was collected as part of a promotion.] I’m very disappointed in the dryer. It is supposed to have a sensor that will determine when the clothes are dry and EVERY time, my clothes are still wet. When I use the timed dryer instead of of automatic, then I have to dry every load for at least 90 minutes.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 20, 2026
Hello,
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #936176.
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #936176.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com