Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
430
4 Stars
202
3 Stars
75
2 Stars
16
1 Star
52
85%of customers recommend this product.
(
543 out of
638)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
1
Complete Junk box !
on November 10, 2023
Posted by: D J M
from Pittston PA
Less than 1 month old.
Barely fills with water.
Now, it fills with water and then immediately drains and lights out.
No agitating, washing etc.
Piece of junk.
Waiting on repair person.
Not impressed so far.
Too many chips, sensors, water restriction devices.
I want to be reimbursed for the cost and I'll get something that works.
Barely fills with water.
Now, it fills with water and then immediately drains and lights out.
No agitating, washing etc.
Piece of junk.
Waiting on repair person.
Not impressed so far.
Too many chips, sensors, water restriction devices.
I want to be reimbursed for the cost and I'll get something that works.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 14, 2023
Thank you for sharing your insights with us, D J M. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 426445.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
This combo has done 7 years and hoping for 7 more!
on February 28, 2025
Posted by: Max107
I've had this model washer/dryer for 7 years. I live in a condo and the stackable goes into the hall closet. This machine combo does an amazing job for the time I've had it. The several washing choices are varied, normal, heavy duty, bulky, rinse & more. The dryer also has varied selections. It doesn't sing when the cycle is over like the fancy units but I'll take the work horse any day.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 13, 2025
Posted by: None
[This review was collected as part of a promotion.] I have had the washer/dryer for about a month and I am not totally happy with it! Each washer cycle is so long and don't like having to put my clothes in before it starts washing!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do Not Buy
on October 22, 2025
Posted by: Mins
from Arkansas
[This review was collected as part of a promotion.] I have used this W/D for 2 months. It is the worst set I have used in my 70 years. The clothes come out of the washer wet. The dryer takes 2 hours to dry a small load of clothes. I would definitely NOT recommend this washer/dryer set.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
We value your time and would like to look into the concerns with your Laundry Center. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826073
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Laundry Center. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826073
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Features
on July 17, 2019
Posted by: 58Liz
from Reading PA
Gender:Female
[This review was collected as part of a promotion.] Although I miss my pull-out bar to hang wet undergarments on, and getting used to knobs across the top is an adjustment at 5’2..I do love the larger capacity, the quieter cycles, and no buzzing when finished running to wake up close by sleepers..Also it has many washer cycles to choose from. I haven’t quite gotten used to the load then pour in supplies process ~ but I’m working in it!! The catch to the dryer is a little flimsy is my only real negative point.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Locking lid feature
on April 12, 2018
Posted by: short pat
from Abbotsford
Gender:Female
[This review was collected as part of a promotion.] I like to dilute the liquid fabric softener when added to a load of laundry - to do so, I must get water from a different source because the lid locks. Is there any way of using the water as it fills the machine? Also, drum is too deep for short people.
I would recommend this to a friend!
Response from whirlpool.comBy WILSJ35, CA Social Care, April 26, 2018
Hi, short pat. We're sorry to hear that you're having difficulty diluting fabric softener when you would like. We recommend adding the softener to the fabric softener dispenser after loading in your laundry (and any liquid chlorine bleach, if applicable). Since the lid lock safety feature activates when the machine is in a cycle, you will need to add water to the dispenser prior to when the water begins filling. If you have any further questions, please feel free to send an e-mail to canadasocial@whirlpool.com and include the best phone number for contact and the reference number 205999728. We'd be glad to have one of our team members reach out to you and address any other concerns you might have. Thank you for your excellent feedback.
-Jake
-Jake
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works well. The spinner is efficient. Saves water
on June 18, 2018
Posted by: Sunflower1951
from Sainte Agathe des Monts, QC
Gender:Female
[This review was collected as part of a promotion.] I recently bought this appliance, I love the way it cleans, it has several dry settings which I also like. It saved a lot of space in my laundry room
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT PURCHASE THIS PRODUCT!!!
on September 22, 2018
Posted by: Penni Hall
from Conquest Sask
I just bought this product a couple hours ago and it will not fill up, no water getting through at all!!! My hoses and water supply is fine! I am taking this back to the retailer tomorrow for a full refund!!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy DOBBSNC, CASOCIALCARE, September 24, 2018
Hello Penni Hall! We are so sorry to hear you are having issue with your new washer. We understand this can be very frustrating and we would like to help you out. Please send us an email to canadasocial@whirlpool.com. Please include your contact information, serial number, and reference ID 211076516. We look forward to hearing from you. Thank you -Cody
Written by a customer while visiting whirlpool.com