Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
430
4 Stars
202
3 Stars
75
2 Stars
16
1 Star
52
85%of customers recommend this product.
(
543 out of
638)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
1
Bad Performance.
on April 14, 2025
Posted by: Bob27
We use these washers for our high rise, they all suck! dont buy! washer tub makes loud noises. we bought over 15 washers and half of them came defective.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 708527.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on June 6, 2025
Posted by: fran1351
[This review was collected as part of a promotion.] The only problem I have is the door for the dryer is very hard to open. I have to use a rubber pad to open the door. That is the only problem.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad experience
on October 30, 2025
Posted by: Donna
[This review was collected as part of a promotion.] I bought a brand new house and the stacked laundry center was included in my purchase. That was over a month ago and the washing machine still doesn't work. It took a month to get the service company out to even inspect it and I was told the part is on backorder so I'm probably looking at another month with no washing machine. Whirlpool had the opportunity to replace it since it was brand new, but they refused saying they needed someone to look at it. Very unimpressed with this product and their position on making good on selling a defective machine.
Response from whirlpool.comBy Branded Team, Consumer Care, November 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Laundry Center. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer/Dryer model/serial number, and reference Case #830986.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
2 critical failures
on November 4, 2025
Posted by: Panamá citizen
from Panamá, Panamá city
The quality of this equipment has been highly unsatisfactory. Over four years, we faced two critical failures—the transmission and shock absorbers—with repair costs reaching 60% of the initial purchase price.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 7, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 833964
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 833964
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Gift for My Wife...
on September 19, 2019
Posted by: fantasy
from Northern California
Gender:Male
[This review was collected as part of a promotion.] I bought this a month ago and I might have made a mistake. The Washer / Dryer combo has great looks and seems to function as described. I think it important to share the following concerns: The washer lid is very heavy and held open by a magnet. You must hold it with one hand as you close it. If you let go, make sure your hands are clear of the opening or you will experience the pain of it falling on you. Please be aware that both the water level and the drying time are automatic. We are experimenting on how to control this attribute better. We now keep the instruction book handy because the Washer / Dryer instructions are underneath the washer lid. You have to get on your knees to read them (see photo). Crazy.It would be nice to have a dryer alarm to alert you for no-iron clothes.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT ORDER FROM WHIRLPOOL
on July 8, 2020
Posted by: S. S.
I ordered a fridge and washer and dryer from whirlpool and it took FOUR deliveries (over a week in between orders) because they were delivered damaged! Three broken fridges and finally the fourth one worked...we were out a working fridge for weeks. The FOURTH washer and dryer they delivered was damaged then out of stock. This company is the biggest joke and biggest waste of my time. Their customer service line is a two hour wait every time to reorder AND at the end of the day they did NOTHING to fix the mess they caused. DO NOT ORDER FROM WHIRLPOOL.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, July 14, 2020
Hey S. S., we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Basic Equipment
on August 15, 2018
Posted by: Mr Clean Genes
from Woodbury, CT
Gender:Male
[This review was collected as part of a promotion.] I bought this from All-Star Appliance in Waterbury at a price higher than I could have purchased on the internet. Service was a big priority and the guys did a great job with the delivery and would have completely installed it if my plumbing was ready to go.
I was using this equipment for about a month when if failed during a spin cycle. My retailer was there the next morning to confirm that a control panel needed replacing. They ordered one immediately and had it quickly installed after it arrived on backorder. The repair guy also fixed the dryer door that was hard to close; he fixed the latch and its fine now
Its been working excellent ever since.
I was using this equipment for about a month when if failed during a spin cycle. My retailer was there the next morning to confirm that a control panel needed replacing. They ordered one immediately and had it quickly installed after it arrived on backorder. The repair guy also fixed the dryer door that was hard to close; he fixed the latch and its fine now
Its been working excellent ever since.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful... Just Awful
on September 30, 2019
Posted by: TerryOB
from Denver, Coloraddo
Gender:Male
We have this combo machine in our apartment and it's the bane of my existence. There is a gap under the lint trap in the dryer that catches clothing when running and completely ruins whatever that may be. It's gotten to the point where I am hang drying anything of value. They should be including garment bags with the machines - if you put anything in there without one it's doomed.
It's not uncommon either. You may think I am overloading it, i'm not. I had five (yes, five) cloth napkins in the dryer and lo and behold one was caught under the lint trap and ruined when the cycle completed.
It's a horrible design flaw and i'm amazed Whirlpool is still selling these machines. It's even more amazing that people are buying this thing. I don't get how this didn't come up when testing the product. Look at the reviews for similar products, same issue. There are more comments here that speak to the same issue.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, October 16, 2019
Hey TerryOB, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com