Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
394
4 Stars
185
3 Stars
66
2 Stars
12
1 Star
47
86%of customers recommend this product.
(
512 out of
598)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
1
on August 14, 2024
Posted by: pat1
from pennsylvania
[This review was collected as part of a promotion.] so far I am not at all impressed with the dryer. it doesn't seems to dry even a small load of clothes in an hour of drying. I am going to call the company on checking it
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 14, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 578435.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
DEFECTIVE UNIT
on August 19, 2024
Posted by: MB77
[This review was collected as part of a promotion.] After removing shipping box., unit has dents and black paint on left side of unit. The dryer door switch top is broken so dryer won't work. The washer basket has rust stains. The dents, black paint, broken dryer switch and rust stains were issues with the unit when it came out of the box. I informed Whirlpool of these issues and asked for a return. They said NO. I want to return this defective unit as soon as possible. To say I'm displeased with my purchase from WHIRLPOOL would be a gross understatement.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 20, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 581222.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very efficient
on October 3, 2024
Posted by: Dawne
[This review was collected as part of a promotion.] This set is great! I’ve never had a more efficient washer and dryer!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not great quality
on October 30, 2024
Posted by: IFFY
[This review was collected as part of a promotion.] Not what I expected,not great quality..no light in dryer,no signals to tell you when the dryer has stopped,worried about the buttons that start the machine..just hope it dosent break down for what you pay..
Response from whirlpool.comBy Genosmj, CASOCIALCARE, November 15, 2024
Hello, IFFY! We would like to look into this for you. Please email us at canadasocial@whirlpool.com. Please provide us with your model and serial number, and your phone number, please include the case ID/review # 285678936 in the subject line. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 12, 2025
Posted by: Blackbird
[This review was collected as part of a promotion.] Very quiet, washes very well. Dries very quickly. For being electric.
Very satisfied.
Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Gift for My Wife...
on September 19, 2019
Posted by: fantasy
from Northern California
Gender:Male
[This review was collected as part of a promotion.] I bought this a month ago and I might have made a mistake. The Washer / Dryer combo has great looks and seems to function as described. I think it important to share the following concerns: The washer lid is very heavy and held open by a magnet. You must hold it with one hand as you close it. If you let go, make sure your hands are clear of the opening or you will experience the pain of it falling on you. Please be aware that both the water level and the drying time are automatic. We are experimenting on how to control this attribute better. We now keep the instruction book handy because the Washer / Dryer instructions are underneath the washer lid. You have to get on your knees to read them (see photo). Crazy.It would be nice to have a dryer alarm to alert you for no-iron clothes.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT ORDER FROM WHIRLPOOL
on July 8, 2020
Posted by: S. S.
I ordered a fridge and washer and dryer from whirlpool and it took FOUR deliveries (over a week in between orders) because they were delivered damaged! Three broken fridges and finally the fourth one worked...we were out a working fridge for weeks. The FOURTH washer and dryer they delivered was damaged then out of stock. This company is the biggest joke and biggest waste of my time. Their customer service line is a two hour wait every time to reorder AND at the end of the day they did NOTHING to fix the mess they caused. DO NOT ORDER FROM WHIRLPOOL.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, July 14, 2020
Hey S. S., we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Basic Equipment
on August 15, 2018
Posted by: Mr Clean Genes
from Woodbury, CT
Gender:Male
[This review was collected as part of a promotion.] I bought this from All-Star Appliance in Waterbury at a price higher than I could have purchased on the internet. Service was a big priority and the guys did a great job with the delivery and would have completely installed it if my plumbing was ready to go.
I was using this equipment for about a month when if failed during a spin cycle. My retailer was there the next morning to confirm that a control panel needed replacing. They ordered one immediately and had it quickly installed after it arrived on backorder. The repair guy also fixed the dryer door that was hard to close; he fixed the latch and its fine now
Its been working excellent ever since.
I was using this equipment for about a month when if failed during a spin cycle. My retailer was there the next morning to confirm that a control panel needed replacing. They ordered one immediately and had it quickly installed after it arrived on backorder. The repair guy also fixed the dryer door that was hard to close; he fixed the latch and its fine now
Its been working excellent ever since.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com