Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
430
4 Stars
202
3 Stars
75
2 Stars
16
1 Star
52
85%of customers recommend this product.
(
543 out of
638)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
1
Disappointed
on July 10, 2024
Posted by: Caren
[This review was collected as part of a promotion.] I bought this combo a month ago and have not been able to use it yet because it needs a new valve and electrical panel. Needless to say I am very dissatisfied and had a house full of guests over the Fourth of July and couldn’t do laundry. Whirlpool is coming out to try and fix it but I really don’t want a defective appliance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 10, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 562455.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
on August 14, 2024
Posted by: pat1
from pennsylvania
[This review was collected as part of a promotion.] so far I am not at all impressed with the dryer. it doesn't seems to dry even a small load of clothes in an hour of drying. I am going to call the company on checking it
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 14, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 578435.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
DEFECTIVE UNIT
on August 19, 2024
Posted by: MB77
[This review was collected as part of a promotion.] After removing shipping box., unit has dents and black paint on left side of unit. The dryer door switch top is broken so dryer won't work. The washer basket has rust stains. The dents, black paint, broken dryer switch and rust stains were issues with the unit when it came out of the box. I informed Whirlpool of these issues and asked for a return. They said NO. I want to return this defective unit as soon as possible. To say I'm displeased with my purchase from WHIRLPOOL would be a gross understatement.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 20, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 581222.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very efficient
on October 3, 2024
Posted by: Dawne
[This review was collected as part of a promotion.] This set is great! I’ve never had a more efficient washer and dryer!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not great quality
on October 30, 2024
Posted by: IFFY
[This review was collected as part of a promotion.] Not what I expected,not great quality..no light in dryer,no signals to tell you when the dryer has stopped,worried about the buttons that start the machine..just hope it dosent break down for what you pay..
Response from whirlpool.comBy Genosmj, CASOCIALCARE, November 15, 2024
Hello, IFFY! We would like to look into this for you. Please email us at canadasocial@whirlpool.com. Please provide us with your model and serial number, and your phone number, please include the case ID/review # 285678936 in the subject line. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
1
The worst washer/dryer I have ever bought
on January 7, 2025
Posted by: Maria24
[This review was collected as part of a promotion.] I bought this washer/dryer about a month ago and although it was brand new the control, harness, motor , cap and shifter came defective! The washer did not work a single time. I would not recommend this washer/dryer unless you like spending 1000+$ on an appliance that won’t work.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 8, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Laundry Center. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Laundry Center model/serial number, and reference Case # 653565.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 12, 2025
Posted by: Blackbird
[This review was collected as part of a promotion.] Very quiet, washes very well. Dries very quickly. For being electric.
Very satisfied.
Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
noisy
on March 28, 2025
Posted by: unhappy
from Utah
[This review was collected as part of a promotion.] I purchased this stackable W/D two weeks ago and it is very loud in the wash cycle,
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 1, 2025
Hello,
Thank you for your review. We regret to hear that your Laundry Center is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #700975.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Laundry Center is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #700975.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com