Customer reviews from whirlpool.com
Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
114
4 Stars
54
3 Stars
50
2 Stars
12
1 Star
12
73%of customers recommend this product.
(
161 out of
222)
Customer Reviews for Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
Not Impressed
on June 14, 2024
Posted by: Good but loud
from Fairview Tn
[This review was collected as part of a promotion.] We had a Whirlpool before that was tremendous. This model though is way too loud and the ice maker struggles to give ice. You can hear it trying! My wife is not happy with the loudness more than anything.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible - only bad Whirlpool product ever had!
on July 23, 2024
Posted by: Mandreason
[This review was collected as part of a promotion.] Delivered 6-10-24 have had problems from delivery! Bottom drawer froze shut, ice maker is terrible - makes about 3 glasses of ice at a day, door
open alarm goes off all the time for no reason!
open alarm goes off all the time for no reason!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 25, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 567752.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks good
on August 15, 2018
Posted by: carole123
from Campbell River, BC
Gender:Female
We got this about a month ago, I do love the counter depth, it looks very sleek. Glasses with a narrow opening are pretty much impossible to fill with ice without ending up with a fair bit of ice on the floor. The ice compartment is very small, once you fill a few glasses it's pretty much empty. It is much noisier (not all the time, on and off ) than our last fridge, not really sure if there is something wrong or if that\s normal. It's not very big inside but that size is our max. for a counter depth, glad we have a 2nd garage fridge for extra storage.
No, I would not recommend this to a friend.
Response from whirlpool.comBy GODFRKA, Ca Social Care, August 15, 2018
Hi there, carole123! We are so happy you chose the Whirlpool brand. We appreciate your feedback. Unfortunately, there is not a way to make the ice/water compartment larger. However we can try to address the noise concern. Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Please refer to your Use and Care guide (page 13) for more information on normal noises. If you have additional questions, please email us at canadasocial@whirlpool.com. Please include your review ID 209974840. Again, we really appreciate your feedback! Have a wonderful day! -Kelcey
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not very roomy
on August 14, 2018
Posted by: Ocala
from Ocala
Gender:Male
[This review was collected as part of a promotion.] Came with the new house we purchased. It was a replacement for a Frigidaire that had the ice maker issues. Not a very good swap, this has small storage capacity especially in the freezer. Have to open both doors to open the large drawer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 15, 2018
Ocala:
Thank you for your review and we apologize that you are dissatisfied with your Whirlpool® Refrigerator. We will be sure to document your feedback in the appropriate manner.
Thank you,
Jessica
Whirlpool Social Care
Thank you for your review and we apologize that you are dissatisfied with your Whirlpool® Refrigerator. We will be sure to document your feedback in the appropriate manner.
Thank you,
Jessica
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge broke within one month of arrival
on October 14, 2021
Posted by: Panda818
[This review was collected as part of a promotion.] We bought this fridge back in March, waited for 6 months for it to arrive. We finally got the fridge early September & the fridge stopped working at the end of September already.
Technician came and advised we need to replace 4 parts !!!
Very disappointed as we spent a lot of money on this fridge. We didn’t even get much use of it and it already stopped working.
Very disappointed as we spent a lot of money on this fridge. We didn’t even get much use of it and it already stopped working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stanfhg, CA SOCIAL, October 29, 2021
Hello, Panda818 I do apologize for the issues that are occurring with your unit. We never want that for any of our customers. If you could please send us an email to canadasocial@whirlpool.com and include your name, phone number, address, model number, serial number, and you review ID 250611302. We would be more than happy to look into this for you. Thanks! -Holly
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not designed for space
on October 12, 2017
Posted by: Jopl
from Tampa, FL, United States
Gender:Male
[This review was collected as part of a promotion.] Refrigerator space isn’t designed well. Too small for the external dimensions.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Display needs work.....
on February 2, 2019
Posted by: Krusty
from Aurora, ontario
Gender:Male
Very nice fridge and seems to living up to our expectations so far. My only complaints are that the display constantly shows the "set" temps instead of the current temps. How would you know if there is a problem? Actual temp could be 10 degrees warmer and you'd never know it! Would also be nice if the display brightness auto-dimmed at night. Also, the display indicators aren't illuminated so you can't see if it will dispense water or ice in the middle of night without turning a light on! Also disappointed it doesn't offer crushed ice! I assumed they all did....live and learn, I guess. Finally, no simple way to disable the wheels so it doesn't roll forward when pulling on freezer drawer....and it does! You have to wind down the leveling feet at the front to lift the fridge off of its wheels. I'm sure there is a simpler way! Other than that, its performing perfectly and we're happy.
I would recommend this to a friend!
Response from whirlpool.comBy GODFRKA, Ca Social Care , February 5, 2019
Hi there, Krusty! Thank you so much for purchasing Whirlpool. We really appreciate you. Thank you so much for your valued feedback! If you have additional questions please email us at canadasocial@whirlpool.com. Please include your Review ID 215016159. Have a wonderful day. -Kelcey
Written by a customer while visiting whirlpool.com
Customer Rating
1
Way too Noisy
on May 17, 2020
Posted by: JoleenS
from Chesterield, MO
[This review was collected as part of a promotion.] Purchased Model: WRF550CDHZ less than a month ago and although it functions as a fridge and freezer well, I would not recommend or repurchase another in the future.
My biggest complaint is that it is way to noisy. There is an constant vibration hum. Many others report compressor or fan noise but I believe the source is the condenser. When running, which is often, the condenser unit must be either vibrating against the fridge walls, have a poor design or quality or be not have correct noise abatement. I might add this noise i NOT the condenser fan. That would be too simple. So if you are a favorite of 60 cycle hum or like model airplane noise in your kitchen, get this unit. BTW the ice dispenser also leaves a lot to be desired. (by design). At counter depth costs, I think there are better options.
My biggest complaint is that it is way to noisy. There is an constant vibration hum. Many others report compressor or fan noise but I believe the source is the condenser. When running, which is often, the condenser unit must be either vibrating against the fridge walls, have a poor design or quality or be not have correct noise abatement. I might add this noise i NOT the condenser fan. That would be too simple. So if you are a favorite of 60 cycle hum or like model airplane noise in your kitchen, get this unit. BTW the ice dispenser also leaves a lot to be desired. (by design). At counter depth costs, I think there are better options.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, May 19, 2020
Hey JoleenS, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com