Customer reviews from whirlpool.com
Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
114
4 Stars
54
3 Stars
51
2 Stars
12
1 Star
14
72%of customers recommend this product.
(
161 out of
225)
Customer Reviews for Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
DO NOT BUY FROM WHIRLPOOL
on August 23, 2025
Posted by: The Juggler
from Joliet, IL
Complete piece of garbage, do not buy. Parts are manufactured in the wrong size so doors don't open properly. The ice machine crushes all ice, can't get whole ice, iland it ejects Ice in a way that scatters all over the kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 777610.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
I wouldn’t buy this again
on July 2, 2025
Posted by: Susan505
from Windsor, CO
[This review was collected as part of a promotion.] It came with the house. If I don’t make sure to close the left side first it often doesn’t close properly. The freezer doesn’t have a lot of space and I’m probably going to have to get another one and put it in the garage.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool does not stand behind their products
on June 3, 2025
Posted by: jjmeyer
from Goderich Ontario
(This review was collected as part of a promotion.) The inside seal has cracked and split. When contacting Whirlpool I was told there is nothing they can do. I even asked that they send me a new seal and I would have it installed at my cost. NO deal.
The seal problem is a know problem to Whirlpool products, as many other buyers have had the same issue. Whirlpool does not stand behind their product.
The seal problem is a know problem to Whirlpool products, as many other buyers have had the same issue. Whirlpool does not stand behind their product.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Small on the inside
on February 24, 2025
Posted by: Smalls
Looks big from the outside, but inside, it's super tiny for a family of 5. Other than that Ive had no issues with it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 28, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #684619.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #684619.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mixed feelings.
on February 17, 2025
Posted by: Les99
from Niagara
(This review was collected as part of a promotion.) We do love the water and ice dispenser, although the ice comes out aggressively. The plastic drawers are cheap and don’t roll nicely. The temperature seems to be inconsistent.
The overall layout is good, I like the bottom crisper drawer.
The overall layout is good, I like the bottom crisper drawer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 17, 2025
Hello Les99! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID #680435 in the subject line. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good , but had problem with the freezer door.
on January 7, 2025
Posted by: Rodney
(This review was collected as part of a promotion.) Nice looking fridge and has been good, although the freezer door did not close properly and had to get new drawer glides. Wish the water dispenser was not as loud.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features.
on November 9, 2024
Posted by: none
[This review was collected as part of a promotion.] Replaced a side-by-side with this bottom freezer model and so far very pleased with overall function and looks.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great if you don't need ice
on November 4, 2024
Posted by: papamucho
[This review was collected as part of a promotion.] Ice maker is horrible and door gasket has to be replaced in less than a year.
Written by a customer while visiting whirlpool.com