Customer reviews from whirlpool.com
Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
114
4 Stars
54
3 Stars
50
2 Stars
12
1 Star
12
73%of customers recommend this product.
(
161 out of
222)
Customer Reviews for Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Still waiting…
on April 9, 2022
Posted by: April
from St. John’s, Newfoundland
We ordered this fridge in March of 2021. Over a year later and we are still waiting.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, May 2, 2022
Hello, April! We are so sorry for the delay in receiving your product. We value all of our customers and understand how disappointing it is to have the date changed. Unfortunately, the impact of Covid-19 on our supply chain has caused a lot of challenges and while we are aggressively working through them we have not yet been able to completely recover therefore we have to adjust our time frames. Because we are post-purchase customer service we do not have a line of sight to this information, so we do recommend reaching out to your dealer for the most accurate information as to when you will receive the appliance. We sincerely apologize for any inconvenience this may cause you. Thank you and we value you as a Whirlpool customer. -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broken pullout bin drawer
on October 28, 2022
Posted by: Susie
from Winter Haven, FL
[This review was collected as part of a promotion.] Refrigerator delivered a few weeks ago one of the pull out bins is broken waiting to hear from repair person
Not happy right now
Not happy right now
Response from whirlpool.comBy Marie Q, Social Care Team, November 2, 2022
Thank you for sharing your insights with us, Susie. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy
on February 3, 2023
Posted by: Not happy
[This review was collected as part of a promotion.] Two fridges first one wouldn’t seal correctly and second had an ice maker not working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 8, 2023
Thank you for sharing your insights with us, Not happy. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64213cvOb or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Fridge
on March 11, 2018
Posted by: algratton26
from Whitby, On
Gender:Male
[This review was collected as part of a promotion.] We bought this fridge as we needed Counter Depth for a new kitchen reno. The fridge is well laid out inside and gives you plenty of adjustment on shelves and racks.
The cons of the fridge are the drawers that won't open fully without opening both doors. I would've thought that a 36" wide fridge shouldn't have that issue. Another issue is the freezer drawer, it wants to pull the whole fridge forward when you go to open it. I find I have to push on the fridge doors when opening the freezer to keep it from moving forward.
Last issue is the ice cube dispenser which has a terrible aim to your glass. Seems only half of the ice makes it to the glass. You have to make sure you hold it right tight up against the dispenser.
None of the cons are show stoppers and the first one I did notice at the showroom but still found this fridge to be a good buy in comparison to other makes.
The cons of the fridge are the drawers that won't open fully without opening both doors. I would've thought that a 36" wide fridge shouldn't have that issue. Another issue is the freezer drawer, it wants to pull the whole fridge forward when you go to open it. I find I have to push on the fridge doors when opening the freezer to keep it from moving forward.
Last issue is the ice cube dispenser which has a terrible aim to your glass. Seems only half of the ice makes it to the glass. You have to make sure you hold it right tight up against the dispenser.
None of the cons are show stoppers and the first one I did notice at the showroom but still found this fridge to be a good buy in comparison to other makes.
I would recommend this to a friend!
Response from whirlpool.comBy Social Care, March 28, 2018
Hi there, we really appreciate your feedback and we're sorry to hear this. Our customer care team would be pleased to answer any questions or concerns you may have. You can reach out to them by calling 1-800-807-6777. Thanks.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fantastic looking
on June 4, 2018
Posted by: Wilflo
from Port Coquitlam
Gender:Female
[This review was collected as part of a promotion.] The fridge is so roomy , easy to keep clean , like the baskets in the freezer , there is a lot of room .Has a fantastic look, it is large but isn't sticking out like my older one .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator
on June 27, 2018
Posted by: Dee51
from Buckeye AZ
Gender:Female
[This review was collected as part of a promotion.] Too small, shelf design not good, no cold water resivor, liked compartments
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Attractive Fridge
on August 29, 2018
Posted by: JohnMcValk
from Edmonton AB
Gender:Male
[This review was collected as part of a promotion.] We bought this 35" wide unit to replace an older 35" unit that died. This time we bought a 20 cu ft counter depth unit rather than a deeper 25 cu ft unit. It works much better with our kitchen drawers and counter, but we miss the extra space of the deeper unit. The door ice and water dispenser works well, but it does take up a lot of space inside. I think we did prefer having the icemaker in the freezer below, as was in our older unit. Overall, we accept the trade offs and are happy with our selection.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge
on September 6, 2018
Posted by: Laur1
from Invermere BC
Gender:Female
[This review was collected as part of a promotion.] This fridge is great, spacious, and design gives easy access to items. It looks nice and is a great addition to my kitchen
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com