Customer reviews from whirlpool.com
Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
114
4 Stars
54
3 Stars
50
2 Stars
12
1 Star
12
73%of customers recommend this product.
(
161 out of
222)
Customer Reviews for Whirlpool - 19.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
Great clean look!
on June 22, 2020
Posted by: SandyVyh
from Dorchester, NE
[This review was collected as part of a promotion.] I love the look of my new refrigerator. Easy to clean and great water/ice feature in the door. I'm still adjusting where to put things as the inside capacity is less than my previous refrigerator
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
great features
on July 1, 2020
Posted by: Jerseyrn
from Venice, Fl
[This review was collected as part of a promotion.] came with my new home & I LOVE it
What more needs to be said
What more needs to be said
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Beautiful refrigerator, with one exception...
on July 8, 2020
Posted by: LindaIM
from Hollister, CA
[This review was collected as part of a promotion.] We purchased a new home in a new housing development. Part of our negotiation was to include the refrigerator and washer/dryer package. I chose the French doors, and my first impression was that it is so beautiful! There is a lot of space in the fridge and freezer sections, and I love the drawers.
Unfortunately, we started to notice that the water leaked! It wasn't a lot, just a small drip from time-to-time. I noticed it when the tray was full of water and dripped down the front of my refrigerator. This was within the first couple of days after we moved into our new home. I thought that somebody had overfilled their glass, and didn't clean up the tray. We figured out that it started after we started using the water dispenser. I would place a folded paper towel on top of the tray, and a couple of hours later, it was soaking wet.
I contacted Whirlpool so that it could be repaired. The soonest they could have someone come to my home was a week later. The man showed up, filled two glasses of water, and said "Yep, I know exactly what needs to be done. This is a known issue." Said he had to order the part and will be back. Another week, or so, went by without any word. I contacted the repair man, and his voicemail said he was out on medical leave and to contact Whirlpool. I contacted Whirlpool Customer Service, and the person I spoke to didn't know about the issue, and gave me the name of another certified repair service and asked me to contact them. When I called the service, they would not help me because the refrigerator is under warranty, and told me to call Whirlpool. I called them back, and was able to schedule another visit for a week later. Two guys came out, did the same as the first guy, looked in the back and inside the refrigerator, and then said they had to order the part. More than two weeks have gone by, and the repair still has not happened! I called Whirlpool again, and again had a long wait time until my call was answered (this was the longest at an hour). The Customer Service person put me on hold while she called the service repair company, and what a coincidence, the part had arrived today! They are scheduled to come by tomorrow, and I'm hoping the leak is fixed.
Unfortunately, we started to notice that the water leaked! It wasn't a lot, just a small drip from time-to-time. I noticed it when the tray was full of water and dripped down the front of my refrigerator. This was within the first couple of days after we moved into our new home. I thought that somebody had overfilled their glass, and didn't clean up the tray. We figured out that it started after we started using the water dispenser. I would place a folded paper towel on top of the tray, and a couple of hours later, it was soaking wet.
I contacted Whirlpool so that it could be repaired. The soonest they could have someone come to my home was a week later. The man showed up, filled two glasses of water, and said "Yep, I know exactly what needs to be done. This is a known issue." Said he had to order the part and will be back. Another week, or so, went by without any word. I contacted the repair man, and his voicemail said he was out on medical leave and to contact Whirlpool. I contacted Whirlpool Customer Service, and the person I spoke to didn't know about the issue, and gave me the name of another certified repair service and asked me to contact them. When I called the service, they would not help me because the refrigerator is under warranty, and told me to call Whirlpool. I called them back, and was able to schedule another visit for a week later. Two guys came out, did the same as the first guy, looked in the back and inside the refrigerator, and then said they had to order the part. More than two weeks have gone by, and the repair still has not happened! I called Whirlpool again, and again had a long wait time until my call was answered (this was the longest at an hour). The Customer Service person put me on hold while she called the service repair company, and what a coincidence, the part had arrived today! They are scheduled to come by tomorrow, and I'm hoping the leak is fixed.
This took way way way too long to be addressed. This refrigerator was moved in to our home a week before we closed on 5/15/2020. It is now 7/7/2020, and I am still waiting for the leak to be fixed. And according to one of the repair guys, this is a known problem with the water dispenser. If it is a known problem, why isn't it addressed prior to delivery? Or, addressed at the time of delivery and set up?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good But Not Great
on July 14, 2020
Posted by: BobJ_2020
from AZ
[This review was collected as part of a promotion.] Overall it's a good refrigerator but there are some shortcomings. It froze soda cans when placed on the top shelf near the icemaker (set at 40). The drawers don't slide freely. The water fill is noisy. Ice cubes sometimes melt and refreeze, clogging it up. It's a little loud when it's running. The door alarm is set to on but does not sound. It's good but definitely not a premium model.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice design and finish
on July 22, 2020
Posted by: Peaches 116
from Summit, NJ
[This review was collected as part of a promotion.] This refrigerator was bought new with our newly built home. It is very nice. I like that the finish is easy to clean and doesn't leave smudges. I would prefer that the chime when the doors are left open, sound louder.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
A good size for 2 people
on July 29, 2020
Posted by: name to short
from Jacksonville
[This review was collected as part of a promotion.] new house build so we picked this one
verses a side by side
verses a side by side
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New French door refrigerator/freezer
on July 30, 2020
Posted by: Karissa#$%
from Shreveport, LA
[This review was collected as part of a promotion.] Appliance is great--lots of room in sides. Only thing missing is a crushed ice dispenser--other unit had one, and we used it frequently. Did not know this one had none.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Holds more than I thought it would
on July 31, 2020
Posted by: quinn1
from Ocala, Fl
[This review was collected as part of a promotion.] we replaced our 2 year old refrigerator that continually had problems... so far this one is working well...we do have a issue with the ice maker...sometimes the ice drawer gets loose and then no ice is being made. We have to push it back into place to get ice... like the freezer space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com