Customer reviews from geappliances.com
GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Average customer rating
3.1
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
29
4 Stars
6
3 Stars
6
2 Stars
7
1 Star
26
52%of customers recommend this product.
(
32 out of
61)
Customer Reviews for GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Customer Rating
1
Not true stainless steel
on September 10, 2021
Posted by: RunnerChick86
from West Palm Beach, FL
The washer is brand new yet the inside of the basket is rusted and is causing brown stains on my white laundry. How is it than an appliance designed to operate with water is so quick to rust?! I would not recommend this washer to anyone because it is clearly not true stainless steel. In order to use the washer, I have to clean it with vinegar or else my clothes are ruined; I’ve been forced to hand wash my white shirts. Absolutely terrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 13, 2021
Hello - Thanks for your feedback. We are sorry the stainless steel basket of your washer has rust. Surface rust on the sidewalls of stainless steel baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and in some cases prevented by following the cleaning instructions below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35903
We hope this helps.
Olga@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35903
We hope this helps.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent machine
on June 25, 2021
Posted by: Sabbatino
from Miami Beach
Excellent washer and dryer. Clothes come out clean with less damage to the fabric.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great support from GE
on June 19, 2021
Posted by: Fer38
from Winter Garden, FL
Great tech support from Bob! The washer was out of balance so Bob from GE came for the rescue at no charge.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Produce
on March 13, 2021
Posted by: Chris253
from Boston, MA
Product delivered 2/17/2021. First use 3/4/2021. Right away did not work. All lights flashing on washer. Wouldn't fill right away. Had to unplug and replug to get it to start. Remember this is a BRAND NEW machine. First use. Didn't go through the cycles correctly. Wouldn't drain right. Wouldn't stop spinning. When it did, the lid would not unlock. Lights all blinking. Horrible. Repair person came out, but I had to wait about a week from the time I placed the call. Said the front had been pulled up by delivery people. Fixed that. Worked fine one time. Now will not stop spinning. Only used it about three or four times. Love the capacity of the washer, but if it doesn't work, what's the point? Will never buy another GE product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, March 25, 2021
Hello - We apologize for the issues you've had with your washer and understand how this would be frustrating. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Too Loud!
on March 5, 2021
Posted by: Lynn2021
from Surfside Beach SC
Thought I made a great choice at first. However, the washer is REALLY loud and not much water fills up on the large setting. I thought it was defective!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Geoff@GEA, GE Appliances, March 9, 2021
Hello Lynn2021. We are sorry to hear that you feel this way about your washer. The washers today make different nosies then you may have been use to with your old washer. GE Appliances washer models meet or exceed the latest energy and water efficiency requirements. Therefore, you may notice that your washer fills with less water than your prior model did. This is normal. GE Appliances washers are designed for and are thoroughly tested using modern water levels and will provide the exceptional cleaning you have come to expect from GE Appliances. We hope this helps you out and lessen the frustration. Be safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Works great
on January 19, 2021
Posted by: ldmau
from Coulterville, Ca
Works great and nice to look at. A lot better than I thought I was getting ordering online.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
NO end of cycle signal!
on October 16, 2020
Posted by: BCkelly
from Oceanside
Unfortunately this unitized washer dryer does NOT have the end of cycle signal/beeper to let me know that my wash and dryer is done. I really need that feature!!!
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Dryer makes loud noise
on September 10, 2020
Posted by: krusha
from Honolulu, HI
The washing machine is superior to the one I had previously, but the dryer would make a loud squeeking noise during the drying cycle. Got it checked out and they said the dryer drum was warped and needed to be replaced.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com