We’d like to address the issue you’re having with the cleaning performance, and provide information about your washer.

Regarding the amount of water, we can advise that over the years the amount of allowable water used in washing machines has been reduced by the Department of Energy, who sets these standards. As washing machines have become more efficient, they use much less water and energy to get the same or higher level of cleanliness as older models. It is normal for the wash basket not to be full of water as most washers are programmed with load sensing to adjust water levels based on the cycle and load size selected.

We recommend that the washer is loaded properly to ensure optimal performance. You can find recommendations for how to load your washer on page 11 of the manual; that’s linked here: https://images.salsify.com/image/upload/s--ZVqxmPjY--/9242eab720c0567e1d8d6a6a1518ce53d82fbc62.pdf. For more information about the amount of water used for your model, please visit this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19491.

Regarding the cleaning performance, we recommend ensuring the water temperature is at least 120°F. We have more tips about what to check when clothes aren’t cleaning as well as expected in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098. If you’re noticing lint or residue on clothing, we also have tips for that on page 19 of the manual.

If you continue to have an issue after troubleshooting and think service is needed, an appointment can be scheduled with one of our Bodewell technicians by calling 1-833-4BODEWELL or by visiting this site: https://www.bodewell.com/schedule-repair-service.