Customer reviews from geappliances.com
GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Average customer rating
3.1
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
22
4 Stars
4
3 Stars
5
2 Stars
5
1 Star
19
51%of customers recommend this product.
(
24 out of
47)
Customer Reviews for GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Customer Rating
2
Problem w/completing a cycle
on August 8, 2019
Posted by: Ingle18
from Rockville, MD
New GUD27ESSM1WW - after filling with desired water level washing machine will stop at sometime in the cycle. This usually happens on the small load cycle. I cannot figure out where the machine is in the cycles so I end up re-washing the contents. This is a waste of time and water. The machine does a good job in washing and the dryer is very good. Please tell me what I should be doing so that the washing machine doesn't stop in the middle of a cycle. I have followed all the directions in the user manual.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Checked all the boxes for us
on December 24, 2021
Posted by: Chuck208
from ND
We travel extensively and rent condos, most of which have one brand or another of a stackable washer dryer. The most common complaint on all of those was that they were noisy, so when buying one for our home, a quiet unit was our first search key. After that I reviewed comments from owners of these type units. I started with the lowest ratings and found many common themes among those who didn't like them. The same can be said for the top ratings and common themes from those owners. Overall, many of the low ratings had more to do with the local retailer, delivery/setup, and slow service complaints on the units that had out-of-the-box failures and what turned out to be improper operating by new owners. After much research, I settled on this unit. Have had it a couple months now and can say I'm completely satisifed. Our dishwasher is rated at 43 sones and the bathroom exhaust fan rated at 60 sones. This stackable has a sound level somewhere between those two. Closing the door to the room where it is located is all it takes to get nearly unnoticable noise levels. It is not soundless, and by just focusing for its running noises, it is easy to tell when either the washer or the dryer cycle has completed. The self-balancing feature has engaged only a couple times, and it works beautifully. The location of the electro-mechanical controls at the midpoint between the two units makes them easily accessable. The wide variety of selectable cycles and features meets the needs of the gambit of loads. I like the fact that the controls are not electronic, but mechanical. Eliminates the possible failure and cost of a combined electronic touch panel. The unit does have onboard diagnostic routines however that will greatle aid in any future troubleshooting. The dryer dries quickly. Overall there is a solid construction. I noted that the dryer door is much more substantial than most units I've previously used. The space above the washer door is adequate for filling and removing articles from the washer. Although the very top panel of the unit appears to have been damaged in shipment because of the way it is bulged out, this is actually the design to make room for the dryer tub. Not noticable unless you stand behind the unit which is usually against the wall. There were some reviews that mentioned eventual failure of the spline/clutch (affectionately called splutch), but that would make sense since this is the main mechanical operating link between washer cycles. Review of repair procedures for that looks like something I can do myself if it ever becomes necessary. All in all, very happy with the quality, performance, and price. Would buy again.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Produce
on March 13, 2021
Posted by: Chris253
from Boston, MA
Product delivered 2/17/2021. First use 3/4/2021. Right away did not work. All lights flashing on washer. Wouldn't fill right away. Had to unplug and replug to get it to start. Remember this is a BRAND NEW machine. First use. Didn't go through the cycles correctly. Wouldn't drain right. Wouldn't stop spinning. When it did, the lid would not unlock. Lights all blinking. Horrible. Repair person came out, but I had to wait about a week from the time I placed the call. Said the front had been pulled up by delivery people. Fixed that. Worked fine one time. Now will not stop spinning. Only used it about three or four times. Love the capacity of the washer, but if it doesn't work, what's the point? Will never buy another GE product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, March 25, 2021
Hello - We apologize for the issues you've had with your washer and understand how this would be frustrating. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Doesn't have the features I need
on May 19, 2018
Posted by: Molly23
from Marco Island, FL
It washes and drys well, but the washer is very loud. Also does not have a timer that shows length of cycle and how many minutes left in the cycle.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Performance and Quality!
on December 29, 2018
Posted by: Charles K
from Orlando, Fl
Very efficient, Excellent performance, Quality product. Very BIG for its size!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on August 11, 2020
Posted by: Maraaa
from Puerto Rico
As some reviews here have said. I have a problem with the water. I have to put in on súper to get water for a small load!! And it’s still not enough water. It worked first until a few months ago.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Dryer makes loud noise
on September 10, 2020
Posted by: krusha
from Honolulu, HI
The washing machine is superior to the one I had previously, but the dryer would make a loud squeeking noise during the drying cycle. Got it checked out and they said the dryer drum was warped and needed to be replaced.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent machine
on June 25, 2021
Posted by: Sabbatino
from Miami Beach
Excellent washer and dryer. Clothes come out clean with less damage to the fabric.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com