Customer reviews from geappliances.com
GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Average customer rating
3.1
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
29
4 Stars
6
3 Stars
5
2 Stars
7
1 Star
26
52%of customers recommend this product.
(
32 out of
61)
Customer Reviews for GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Customer Rating
1
Just terrible
on October 17, 2022
Posted by: pecoril994
Moved into an apartment that has this thing installed.
The washer only fills the tub maybe halfway on its highest setting. If you try to do a normal load of laundry most of your clothes just sit outside the water being lightly splashed by the agitator while it makes some of the most annoying sounds on Earth (sounds like it's grinding ducks in there). I've resorted to only filling the thing with about half of what I'd normally do. At first I assumed the thing was broken, but after reading other reviews apparently it's normal for this thing.
Additionally the dryer takes forever. For example, I had to dry a blanket 4 x 90 minutes. I've never had a problem with this particular blanket in any other dryer before.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 20, 2022
Hello. We appreciate you letting us know about your experience, though we hate to hear you have concerns with the water level and noise made by the washer, and have had an issue with extended drying time. We regret any inconvenience you’ve had; notice of your concerns will be sent to our team for review, and your insights are appreciated.
Most modern washers are designed to use less energy and water. Load sensing technology adjusts the water level based on cycle and load size, so the amount of water used varies. This is done to comply with the Department of Energy standards for water usage, which have been reduced over time. Because of our load sensing technology, the cleaning performance of the unit has not changed! This model does have a Deep Rinse option you can use if you wish, which is primarily intended to be selected when you use fabric softener.
Regarding the noise, while we want to provide as peaceful an experience as possible we do expect the unit to make some noise as it operates. If it might be useful for you, we have an article discussing what noises are normal to hear during agitation here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ .
For your drying concern, you may want to make sure the ducting isn’t obstructed and that any fuses or circuit breakers the machine uses are operating properly. We have additional tips on what to try when items are taking too long to dry on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF . If you aren’t able to solve this issue using those tips and think service may be needed, that department is available at 1-800-432-2737 and you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this is helpful. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Most modern washers are designed to use less energy and water. Load sensing technology adjusts the water level based on cycle and load size, so the amount of water used varies. This is done to comply with the Department of Energy standards for water usage, which have been reduced over time. Because of our load sensing technology, the cleaning performance of the unit has not changed! This model does have a Deep Rinse option you can use if you wish, which is primarily intended to be selected when you use fabric softener.
Regarding the noise, while we want to provide as peaceful an experience as possible we do expect the unit to make some noise as it operates. If it might be useful for you, we have an article discussing what noises are normal to hear during agitation here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ .
For your drying concern, you may want to make sure the ducting isn’t obstructed and that any fuses or circuit breakers the machine uses are operating properly. We have additional tips on what to try when items are taking too long to dry on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF . If you aren’t able to solve this issue using those tips and think service may be needed, that department is available at 1-800-432-2737 and you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this is helpful. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great washer but dryer leaves marks on clothes
on September 27, 2022
Posted by: Attyhood
from Florida
The dryer leaves black marks on thinner items that get in the space where the black rubber seal is. It ruins sheets, pillow cases and any garment small enough to find it’s way to that gap.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, September 30, 2022
Hi - Thank you for taking the time to share your experience with your GE Appliances laundry center. While we are delighted to hear you are pleased with the appearance and features offered on this model, we are so sorry you're having issues with black marks on select garments. Please accept our apologies for any inconvenience or disappointment this may be causing you. We encourage you to contact a GE Appliances service technician by calling 1-800-432-2737 to have the unit checked under warranty. We are confident our service team will be able to remedy this situation. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE washer and dryer
on September 21, 2022
Posted by: Ecco
from Montana
The first time I used this machine it wouldn’t drain. So I have to wait for three weeks before the repair crew comes out. Don’t know when it will be fixed.
Response from geappliances.comBy Krystal@GEA, GE_appliances, September 22, 2022
Hi there- We are sorry to hear that you have experienced issues with the washer not draining, we know how frustrating that can be. We apologize for the delays in the repair. Please let us know if we can provide any support. https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for being part of the GE Appliances family.-Krystal@GEA
Thank you for being part of the GE Appliances family.-Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bearings went after little use
on March 25, 2022
Posted by: Thegrip
from Clearwater Fl
Not happy that we need a new machine after such little use.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 31, 2022
Hello- We are very sorry to hear you are having this issue with your new unitized washer. This is definitely not the ownership experience we want for you. We will be reaching out to you via email to get a little more information. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
no sirve
on February 21, 2022
Posted by: Anonymous
from mexico
no puedes lavar más de 3 prendas, ni siquiera sube el nivel del agua
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, February 28, 2022
Hola,
Lamentamos mucho escuchar que su lavadora no está funcionando como debería y definitivamente entendemos cuánto dolor es eso. Para obtener ayuda, le recomendamos que consulte nuestra página web mexicana.
https://www.gelineablanca.com.mx/coccion
Gracias por elegir los electrodomésticos GE. Mike@GEA
Lamentamos mucho escuchar que su lavadora no está funcionando como debería y definitivamente entendemos cuánto dolor es eso. Para obtener ayuda, le recomendamos que consulte nuestra página web mexicana.
https://www.gelineablanca.com.mx/coccion
Gracias por elegir los electrodomésticos GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Checked all the boxes for us
on December 24, 2021
Posted by: Chuck208
from ND
We travel extensively and rent condos, most of which have one brand or another of a stackable washer dryer. The most common complaint on all of those was that they were noisy, so when buying one for our home, a quiet unit was our first search key. After that I reviewed comments from owners of these type units. I started with the lowest ratings and found many common themes among those who didn't like them. The same can be said for the top ratings and common themes from those owners. Overall, many of the low ratings had more to do with the local retailer, delivery/setup, and slow service complaints on the units that had out-of-the-box failures and what turned out to be improper operating by new owners. After much research, I settled on this unit. Have had it a couple months now and can say I'm completely satisifed. Our dishwasher is rated at 43 sones and the bathroom exhaust fan rated at 60 sones. This stackable has a sound level somewhere between those two. Closing the door to the room where it is located is all it takes to get nearly unnoticable noise levels. It is not soundless, and by just focusing for its running noises, it is easy to tell when either the washer or the dryer cycle has completed. The self-balancing feature has engaged only a couple times, and it works beautifully. The location of the electro-mechanical controls at the midpoint between the two units makes them easily accessable. The wide variety of selectable cycles and features meets the needs of the gambit of loads. I like the fact that the controls are not electronic, but mechanical. Eliminates the possible failure and cost of a combined electronic touch panel. The unit does have onboard diagnostic routines however that will greatle aid in any future troubleshooting. The dryer dries quickly. Overall there is a solid construction. I noted that the dryer door is much more substantial than most units I've previously used. The space above the washer door is adequate for filling and removing articles from the washer. Although the very top panel of the unit appears to have been damaged in shipment because of the way it is bulged out, this is actually the design to make room for the dryer tub. Not noticable unless you stand behind the unit which is usually against the wall. There were some reviews that mentioned eventual failure of the spline/clutch (affectionately called splutch), but that would make sense since this is the main mechanical operating link between washer cycles. Review of repair procedures for that looks like something I can do myself if it ever becomes necessary. All in all, very happy with the quality, performance, and price. Would buy again.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Mrs
on September 13, 2021
Posted by: Betty8689
from Bellevue
I am very happy with the performance and the easy to understand all the controls.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Not true stainless steel
on September 10, 2021
Posted by: RunnerChick86
from West Palm Beach, FL
The washer is brand new yet the inside of the basket is rusted and is causing brown stains on my white laundry. How is it than an appliance designed to operate with water is so quick to rust?! I would not recommend this washer to anyone because it is clearly not true stainless steel. In order to use the washer, I have to clean it with vinegar or else my clothes are ruined; I’ve been forced to hand wash my white shirts. Absolutely terrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 13, 2021
Hello - Thanks for your feedback. We are sorry the stainless steel basket of your washer has rust. Surface rust on the sidewalls of stainless steel baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and in some cases prevented by following the cleaning instructions below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35903
We hope this helps.
Olga@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35903
We hope this helps.
Olga@GEA
Written by a customer while visiting geappliances.com