Customer reviews from geappliances.com
GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Average customer rating
3.1
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
29
4 Stars
6
3 Stars
5
2 Stars
7
1 Star
26
52%of customers recommend this product.
(
32 out of
61)
Customer Reviews for GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Customer Rating
1
Not well made, not worth the money
on October 10, 2023
Posted by: Wendy Vickey
from Rehoboth MA
Terrible. We have had our machine for 6 months and we are already on our second repair. The dryer belt has broken twice and we are NOT over filling the machine. A pair of jeans and several tshirts shouldn't be too much to wash at a time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEAppliances, October 10, 2023
Greetings! Thank you for leaving us a review. We are so sorry to hear of the issues you have experienced with your new washer/dryer. We know the apprehension this causes, and we are confident that our technicians will get these issues resolved. We are honored to have you as a part of the GE Appliances family, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
8 0f 12 DEFECTIVE
on October 4, 2023
Posted by: TNContractor
from Knoxville, TN
Poor Quality, DO NOT RECOMMEND. GC who purchased 12 units. 8 had issues with lid lock. 2 have had multiple service calls. 1 has never worked on 8th service call. GE Refuses to send a new unit until all options are exhausted. So my clients have had to deal with repeated service calls. I decided to save my reputation and buy them a different brand. GE Customer Relations is zero help. Just follow a script and offer no solutions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEAppliances, Adrian@GEAppliances, October 5, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your washer/dryers are experiencing issues with the lid lock and normal operation of the appliance. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on June 3, 2023
Posted by: Noname123431
Good product and the customer service is outstanding
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
I always wanted one!
on May 29, 2023
Posted by: Deed17
from Boise
It’s perfect for my tiny mud room and works great!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Broken piece off of agitator
on March 3, 2023
Posted by: MLV63
from Independence, KS 67301
I have the white molded agitator in my washer and a small piece broke off at first. A few days ago a larger piece broke off. This machine was purchased approximately 1 year ago in January or first of February. How can this be repaired and why would the agitator be breaking apart for no reason.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 7, 2023
Oh no!
We're so sorry to hear about your agitator coming apart. This is certainly not the experience we want for you and we're here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you for posting this review. Have a wonderful day. - Tierra@GEA
We're so sorry to hear about your agitator coming apart. This is certainly not the experience we want for you and we're here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you for posting this review. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy
on February 8, 2023
Posted by: Redhawk67
from Pennsylvania
The wash cycle is noisy and the spin cycle is worse. How am I to know if this unit is defective or if this noise is normal? I would post a video but you can only post pictures. I was looking forward to having this all in one unit only to be disappointed with this recent purchase.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, February 9, 2023
Hi there,
Thank you for choosing GE Appliances. We sincerely apologize for the experience you're having with your unit.
In the following article, there is a list of normal sounds and noises you may hear during typical washer operation of the following laundry centers (unitized washer/dryer):
https://products.geappliances.com/appliance/gea-support-search-content?contentId=36011
Your satisfaction is important to us and we hope this information helps. We truly appreciate you choosing GE Appliances for your home.
Again, thank you for the feedback. Have a great day. - Tierra@GEA
Thank you for choosing GE Appliances. We sincerely apologize for the experience you're having with your unit.
In the following article, there is a list of normal sounds and noises you may hear during typical washer operation of the following laundry centers (unitized washer/dryer):
https://products.geappliances.com/appliance/gea-support-search-content?contentId=36011
Your satisfaction is important to us and we hope this information helps. We truly appreciate you choosing GE Appliances for your home.
Again, thank you for the feedback. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good value
on January 10, 2023
Posted by: Paul D F
from Del Haven, N. J.
Quality product, great value. Previous GE product lasted long time.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
The control panel is just what we were looking for
on November 29, 2022
Posted by: Starshine81
from Post falls
The clothes are coming out so much cleaner and brighter.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com