Customer reviews from geappliances.com
GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Average customer rating
3.1
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
22
4 Stars
4
3 Stars
5
2 Stars
5
1 Star
19
51%of customers recommend this product.
(
24 out of
47)
Customer Reviews for GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center with Long Vent Drying - White
Customer Rating
3
Great washer but dryer leaves marks on clothes
on September 27, 2022
Posted by: Attyhood
from Florida
The dryer leaves black marks on thinner items that get in the space where the black rubber seal is. It ruins sheets, pillow cases and any garment small enough to find it’s way to that gap.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, September 30, 2022
Hi - Thank you for taking the time to share your experience with your GE Appliances laundry center. While we are delighted to hear you are pleased with the appearance and features offered on this model, we are so sorry you're having issues with black marks on select garments. Please accept our apologies for any inconvenience or disappointment this may be causing you. We encourage you to contact a GE Appliances service technician by calling 1-800-432-2737 to have the unit checked under warranty. We are confident our service team will be able to remedy this situation. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Just terrible
on October 17, 2022
Posted by: pecoril994
Moved into an apartment that has this thing installed.
The washer only fills the tub maybe halfway on its highest setting. If you try to do a normal load of laundry most of your clothes just sit outside the water being lightly splashed by the agitator while it makes some of the most annoying sounds on Earth (sounds like it's grinding ducks in there). I've resorted to only filling the thing with about half of what I'd normally do. At first I assumed the thing was broken, but after reading other reviews apparently it's normal for this thing.
Additionally the dryer takes forever. For example, I had to dry a blanket 4 x 90 minutes. I've never had a problem with this particular blanket in any other dryer before.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 20, 2022
Hello. We appreciate you letting us know about your experience, though we hate to hear you have concerns with the water level and noise made by the washer, and have had an issue with extended drying time. We regret any inconvenience you’ve had; notice of your concerns will be sent to our team for review, and your insights are appreciated.
Most modern washers are designed to use less energy and water. Load sensing technology adjusts the water level based on cycle and load size, so the amount of water used varies. This is done to comply with the Department of Energy standards for water usage, which have been reduced over time. Because of our load sensing technology, the cleaning performance of the unit has not changed! This model does have a Deep Rinse option you can use if you wish, which is primarily intended to be selected when you use fabric softener.
Regarding the noise, while we want to provide as peaceful an experience as possible we do expect the unit to make some noise as it operates. If it might be useful for you, we have an article discussing what noises are normal to hear during agitation here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ .
For your drying concern, you may want to make sure the ducting isn’t obstructed and that any fuses or circuit breakers the machine uses are operating properly. We have additional tips on what to try when items are taking too long to dry on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF . If you aren’t able to solve this issue using those tips and think service may be needed, that department is available at 1-800-432-2737 and you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this is helpful. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Most modern washers are designed to use less energy and water. Load sensing technology adjusts the water level based on cycle and load size, so the amount of water used varies. This is done to comply with the Department of Energy standards for water usage, which have been reduced over time. Because of our load sensing technology, the cleaning performance of the unit has not changed! This model does have a Deep Rinse option you can use if you wish, which is primarily intended to be selected when you use fabric softener.
Regarding the noise, while we want to provide as peaceful an experience as possible we do expect the unit to make some noise as it operates. If it might be useful for you, we have an article discussing what noises are normal to hear during agitation here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ .
For your drying concern, you may want to make sure the ducting isn’t obstructed and that any fuses or circuit breakers the machine uses are operating properly. We have additional tips on what to try when items are taking too long to dry on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF . If you aren’t able to solve this issue using those tips and think service may be needed, that department is available at 1-800-432-2737 and you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this is helpful. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Broken piece off of agitator
on March 3, 2023
Posted by: MLV63
from Independence, KS 67301
I have the white molded agitator in my washer and a small piece broke off at first. A few days ago a larger piece broke off. This machine was purchased approximately 1 year ago in January or first of February. How can this be repaired and why would the agitator be breaking apart for no reason.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 7, 2023
Oh no!
We're so sorry to hear about your agitator coming apart. This is certainly not the experience we want for you and we're here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you for posting this review. Have a wonderful day. - Tierra@GEA
We're so sorry to hear about your agitator coming apart. This is certainly not the experience we want for you and we're here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you for posting this review. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
8 0f 12 DEFECTIVE
on October 4, 2023
Posted by: TNContractor
from Knoxville, TN
Poor Quality, DO NOT RECOMMEND. GC who purchased 12 units. 8 had issues with lid lock. 2 have had multiple service calls. 1 has never worked on 8th service call. GE Refuses to send a new unit until all options are exhausted. So my clients have had to deal with repeated service calls. I decided to save my reputation and buy them a different brand. GE Customer Relations is zero help. Just follow a script and offer no solutions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEAppliances, Adrian@GEAppliances, October 5, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your washer/dryers are experiencing issues with the lid lock and normal operation of the appliance. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
NO end of cycle signal!
on October 16, 2020
Posted by: BCkelly
from Oceanside
Unfortunately this unitized washer dryer does NOT have the end of cycle signal/beeper to let me know that my wash and dryer is done. I really need that feature!!!
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Too complicated
on June 6, 2019
Posted by: Bengalkeeper
from Los Angeles
This is a replacement for the same unit that died after about 20 years of heavy use.
This new model has way too many cycles, and no pull out clothes hanger. It hardly agitates compared to the old model. The only positive thing about it is that its quieter.
Very disappointed
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
3
Value
3
Response from geappliances.comBy SHARONatGE, GE_Appliances, June 10, 2019
Hello Bengalkeeper - Thanks for posting your unitized washer/dryer review. We appreciate your candid feedback. Your comments regarding the design are important to us and will be shared with our product design team for future consideration. Thanks for being a loyal GE Appliances customer!
Written by a customer while visiting geappliances.com
Customer Rating
1
No water
on June 7, 2019
Posted by: Alex000000007
from Cocagne new brunswick
No water comes out once i turn the washer on, just 2 squirts of water then nothing till i open the lid and close it then i will do 2 more then nothing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, June 10, 2019
Hello Alex - Thanks for providing your review. Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the "Start" button again to restart the cycle.
If you need further assistance, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We hope this helps. Thanks for choosing GE Appliances!
If you need further assistance, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We hope this helps. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
no buzzers on either. no lights on either
on February 14, 2018
Posted by: rose2018
from Campbellsville, KY, USA
no buzzers on either. no lights on either. does not dry very good takes longer then my old washer / dryer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, February 15, 2018
Hello. Thank you for taking the time to write your review on your dryer. We’re sorry to hear it is taking too long to dry your clothes and we would like to help. Please take a look at our following trouble-shooting tips:
http://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If our suggestions do not resolve your issue, rest assured, your model comes with a full one year warranty that will cover any manufacturing issue. We will be happy to service your appliance.
We hope this helps. We appreciate your evaluation.
http://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If our suggestions do not resolve your issue, rest assured, your model comes with a full one year warranty that will cover any manufacturing issue. We will be happy to service your appliance.
We hope this helps. We appreciate your evaluation.
Written by a customer while visiting geappliances.com