Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Average customer rating
4.9
(12,561 Reviews)
Rating breakdown 12,561 reviews
5 Stars
11,909
4 Stars
460
3 Stars
90
2 Stars
31
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Customer Rating
1
Issues
on August 5, 2021
Posted by: Brian S
I had to return my orbi router as it would not stay connected bc of a firmware issue. Netgear replaced the router with a router that doesn’t connect to my satilites. Now Netgear will not help me get the issue solved.
Response from netgear.comBy Consumer Affairs, August 5, 2021
Hi Brian S,
Thank you for your feedback. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your feedback. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Setup and Worked Flawlessly
on August 9, 2021
Posted by: Chester Bammel
WiFi and routers in general can be a real pain to configure and set up. However this was not the case with the Orbi Home Mesh system. The phone app walked me through each step through simple, easy to follow procedures. It was about as painless as you could get!
Written by a customer while visiting netgear.com
Customer Rating
1
Great When Not Disconnecting 10-20 Times a week
on August 17, 2021
Posted by: anth13
Gender:Male
Length of ownership:1 year or longer
This system truly is fast. When it works, it's amazing. The issue is that oftentimes the internet will show not connected. It affects the LAN ports and WiFi. The broadcast shows available, but with no internet connection. I know this has nothing to do with my ISP because I have connected my previous Nighthawk R7000 router and has zero disconnects. I have since coupled the Orbi to the R7000 just so I can connect my work equipment to it so it doesn't disconnect several times a day.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, August 18, 2021
Hi anth13,
Thank you for your review and feedback. Please visit this link for your RBK50 satellite and router for a firmware update that was released as recently as 8-6-21: https://www.netgear.com/support/product/RBK50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.3.22.
We would like for your to check out this troubleshooting resource for connection issues: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. Please visit this link for your RBK50 satellite and router for a firmware update that was released as recently as 8-6-21: https://www.netgear.com/support/product/RBK50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.3.22.
We would like for your to check out this troubleshooting resource for connection issues: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product, great support
on August 25, 2021
Posted by: Cmacko
Product installed easily and signal strength across entire new home is excellent. Had problems connecting some peripherals, e.g. Ring Doorbell. But Netgear product support helped resolve it quickly
Written by a customer while visiting netgear.com
Customer Rating
5
An excellent router for a Busy World
on September 1, 2021
Posted by: Ethan Ross
This Mesh WiFi is exceptional and has brought us a great deal of coverage through our house. It has made it incredibly easy to connect to the internet and get that signal throughout the house, while still maintaining high speeds in every corner. Our house is boxy with lots of hallways, but this has made it so easy to use our WiFi.
Written by a customer while visiting netgear.com
Customer Rating
5
Love the Mesh
on September 1, 2021
Posted by: Tom Bake
Have two systems, RBK53 at our Lake Home and RBK753 wifi6 at our main home. Coverage is great and no issues with two streaming TVs running most of the time (absolutely no buffering).
Written by a customer while visiting netgear.com
Customer Rating
5
Fills our House
on September 2, 2021
Posted by: Anonymous
Our Orbi RBK50 fits our house perfectly. We put the router downstairs and the satellite upstairs. We have seamless coverage throughout our house. Thanks Netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
Best Ever
on September 10, 2021
Posted by: Evelyn Mashburn
We live in a log home with a metal roof. Our WiFi had to be rebooted constantly. Our reception for two phones and computers (two) at opposite ends of our house) was horrible. Orbi Home Mesh was recommended to us by a reliable provider. Now, we no longer have garbled, dropped calls and I have not had to reboot Orbi, no not one!! Great product and I have recommended it to a relative in TX. Thank you Orbi for making this great product and solving our WiFi issues. Best Ever.
Written by a customer while visiting netgear.com