Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Average customer rating
4.9
(12,561 Reviews)
Rating breakdown 12,561 reviews
5 Stars
11,909
4 Stars
460
3 Stars
90
2 Stars
31
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Customer Rating
5
Best wireless upgrade
on December 14, 2020
Posted by: Joseph Stalcup
Paying for gig speed was getting 30mb. Upgraded n getting almost 500mb. Nice not to see the hamster wheel spinning anymore!
Written by a customer while visiting netgear.com
Customer Rating
5
Greatly improved reception
on May 31, 2021
Posted by: Gary Bruins
I placed a ring camera on a shed that is on the edge of our property and quite a distance from our home. With the Orbi I get great reception and serves as a wildlife camera as well as a security camera. Last night caught picture of two deer and two capotes.
Written by a customer while visiting netgear.com
Posted by: Lil Stevie
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
It works as advertised. My backyard coverage is excellent.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
It sucks hard
on August 14, 2022
Posted by: A Little Upset
It keeps dropping the satellite connection and bottlenecking speed down
Response from netgear.comBy Consumer Affairs, August 16, 2022
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
It was great to start, but then loses connections
on January 2, 2020
Posted by: momo3boys
Gender:Female
Length of ownership:6 months
Initially the system worked beautifully. Then soon after the 90 support window was up, the connection became spotty. It would drop connection or be really really slow, even when the internet coming into it was stable and fast. It is still under warranty for being broken, but they offer no free support after 90 days.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, January 2, 2020
Hello,
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
full coverage
on May 27, 2020
Posted by: budude
If you have an Orbi mesh, this is a must have addition. Compatible with both the Orbi home and Pro, it provides excellent coverage in the outside area. The device is heavy duty weather resistant connections. It comes with solid mounting hardware and a long power cord.
Written by a customer while visiting netgear.com
Customer Rating
5
Orbi. Outdoor satellite
on June 2, 2020
Posted by: Jose
This has been an amazing addition to our Orbi home system. Now we can be way out there in the garden and have strong, fast, and reliable WiFi signal, not only for apps and music, but also for safety thru WiFi calling as our wireless providers don’t have strong enough signals in our area and we used to miss may calls. Thank you Netgear / Orbi!
Written by a customer while visiting netgear.com
Customer Rating
4
Working Better Now
on June 16, 2020
Posted by: Weba
Gender:Male
Length of ownership:1 month
After first setting up it seemed to work great then after a few days I started to experience problems with my Sony TV (2019 Model).
At first the TV connected to satellite on 5Ghz channel, but after a few days it was on 2.4Ghz channel and then after few more days it was on 5Ghz channel on Router which is further away. Then it started disconnecting and would not connect back (TV Says SSID is disabled), I would connect back and it wold only stay connected for 10-15 mins before disconnecting again After forgetting the network on the TV and adding again it connected back at 5Ghz on the Satellite but after few days it went through same cycle as before and eventually would only stay connected for 10-15 mins at a time.
Eventually I moved the satellite closer and it now seems more stable with the TV staying on the 5Ghz channel from satellite.
My guess is that there is some issue with the TV trying to connect back to the satellite once it connected to router and it ended up disconnecting instead. Other devices on the network don't have any issues.
Apart from that its definitely improved the speed of my Wi-Fi over my AT&T U-Verse Router.
I would recommend this to a friend!
Written by a customer while visiting netgear.com