Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Average customer rating
4.9
(12,573 Reviews)
Rating breakdown 12,573 reviews
5 Stars
11,920
4 Stars
461
3 Stars
90
2 Stars
31
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Customer Rating
1
Save yourself the frustration
on April 14, 2020
Posted by: DenverGuy
Gender:Male
Length of ownership:1 week
I bought this to make life easier along with the other Orbi Router and Satellite as well as a nighthawk modem. Since my internet was spotty in my large home I thought this would be my solution. Well it is worse...Days wasted trying to get this thing working, Setting, resetting, rebooting, and having to reestablish everything over and over again in my smart home. Hours with tech support only to keep going through the same steps I have for days ....I have had this whole system less than a week and hate it....I am going to return. Not worth the price tag
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 15, 2020
Hi Denverguy,
We suggest using the Orbi app to set up your network as it will walk you through each step. We are happy to work with you to get your Orbi network set up. Please reach out to us at Netgearteam@netgear.com
Thank you.
We suggest using the Orbi app to set up your network as it will walk you through each step. We are happy to work with you to get your Orbi network set up. Please reach out to us at Netgearteam@netgear.com
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on June 3, 2020
Posted by: D Carter
I have FiOS so I set up my Orbi using the extended mode. Instructions were extremely easy, and it connected to my WiFi immediately. Once connected you will no longer see the Netgear_Ext WiFi link, it will return you to your WiFi settings. Upon connecting you get a message which says you are successfully connected, however when I looked on my phone’s WiFi settings I was expecting to still see the Orbi WiFi settings but it was no longer there, so I thought I was not connected. I was a little confused, so I contacted support who confirmed I was actually connected. I placed the Orbi Satellite on the back of my house and I am now able to receive WiFi in my backyard well over 100’. I hooked up my Ring on my shed and have had service without interruption since. I did notice I am not able to receive WiFi in the front of my house although I don’t really care about that, but it makes me think the Orbi can not transmit through several walls.
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible for Gaming
on August 17, 2020
Posted by: orbi_bad_for_gaming
One of the most frustrating routers I've ever used. Lag spikes every 30 seconds or so. A lot of other people are also experiencing this issue with their ORBI (just do a quick search).
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 24, 2020
Hello.
If you need help setting up your Orbi please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
If you need help setting up your Orbi please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Coverage and Signal Strength!
on August 27, 2020
Posted by: Robert D.
Gender:Male
Length of ownership:1 month
Installed the ORBI RBR50 in our 2500 square foot home which suffered from weak Wi-Fi signals due its length and a Sun Porch shielded by interior brick walls. The system was very easy to install and setup. All devices throughout the house are now getting 150 to 800+ MBPS connections to the main router or satellite unit. For example, I have seen iPhones connect at 800+ MBPS. I suspect some of the lower speeds (but still fast at 150 MBPS) are only restricted by the individual device capabilities. My ISP connection is currently capped at 200 MBPS so this system gives us plenty of room for future growth and even faster internet access should we ever decide to increase our ISP connection speed.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Best wireless upgrade
on December 14, 2020
Posted by: Joseph Stalcup
Paying for gig speed was getting 30mb. Upgraded n getting almost 500mb. Nice not to see the hamster wheel spinning anymore!
Written by a customer while visiting netgear.com
Customer Rating
5
Greatly improved reception
on May 31, 2021
Posted by: Gary Bruins
I placed a ring camera on a shed that is on the edge of our property and quite a distance from our home. With the Orbi I get great reception and serves as a wildlife camera as well as a security camera. Last night caught picture of two deer and two capotes.
Written by a customer while visiting netgear.com
Posted by: Lil Stevie
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
It works as advertised. My backyard coverage is excellent.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
It sucks hard
on August 14, 2022
Posted by: A Little Upset
It keeps dropping the satellite connection and bottlenecking speed down
Response from netgear.comBy Consumer Affairs, August 16, 2022
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com