Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Average customer rating
4.9
(12,561 Reviews)
Rating breakdown 12,561 reviews
5 Stars
11,909
4 Stars
460
3 Stars
90
2 Stars
31
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Customer Rating
5
Great product
on August 13, 2020
Posted by: Miky
Gender:Male
Length of ownership:1 week
I am having used it for 2 weeks and It works perfectly. However, setup is so much complicated....
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup for seamless all over connectivity
on June 7, 2021
Posted by: Nimo716
I was able to set this extender up and install it in 10 minutes. The mesh extender does a great job extending my network to my backyard and patio.
Written by a customer while visiting netgear.com
Customer Rating
2
Lags
on April 18, 2020
Posted by: D.flo90
Gender:Male
Length of ownership:3 months
Lags and lots of dead zones. House is 3600 sqft with 2 satellites and I can’t even go to my front yard
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Awful
on April 1, 2020
Posted by: Dallas
Gender:Male
Doesn’t work in half the house, too expensive for something that doesn’t work. Our smart TVs don’t work, my home computer and the kids gaming systems do not connect to the internet. I watched 3 videos on how to connect it and it never works
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 2, 2020
Hi Dallas,
I have linked a resource to help you with the range on your Orbi.
https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
I have linked a resource to help you with the range on your Orbi.
https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing
on January 3, 2020
Posted by: abro66
Gender:Male
Length of ownership:1 week
This system is amazing so far. My house is 2500sqft. I bought the 5k system and my wifi is blazing in all corners of my house. Setup was pretty easy. The app was a little quarky and I had to open and close it 2-3 times and repeate the setup process. Once setup my wifi has been incredible. Hoping it keeps up this way.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
2.4GHz signal strengh issues
on August 20, 2020
Posted by: PoiSpinner
Gender:Male
Length of ownership:6 months
I bought an RBR50 and RBS50 mesh wifi kit in October, and for the most part, I've been happy with it with the exception of some issues that I recently noticed. I set up an office in a room that was previously mostly unused and I noticed that WiFi didn't work very well in there. Distance from either access point to the room is relatively short, so I wasn't sure what was going on. I used a WiFi signal analyzer and found that 5GHz signal strength is very low in the room, which makes sense given the walls between the room and the access points. No problem, 2.4GHz signal strength is good. Wrong... The 2.4GHz signal strength frequently drops from ~70% to zero. I tested in close proximity to both the router and satellite and found the same issue. The 5GHz signal is always perfect, but 2.4 drops from 90% to 0 several times a minute. I want to put another satellite in that room to cover that area of the house, but I'm not sure I want to spend more money on a device that doesn't work properly. This problem is compounded by the fact that both my wife and I are working from home and our VPN connections drop constantly in this room, but they work when we're in range of 5GHz.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 24, 2020
Hello.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Cannot Access Router
on January 6, 2021
Posted by: tri_semco
Gender:Male
Length of ownership:3 months
I bought this router about 3 months ago. It works fine as WIFI router. Now i want to connect to Orbi router to configure it so that only certain devices can connect to it. I tried everything I could but it does not connect. I talked to Tech support in India and he does not know how either. Go online again trying to get different tech support. While chatting, she just left the chat. Bad bad support.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
2
satellite died
on March 27, 2020
Posted by: Gizmo07
Gender:Male
Length of ownership:1 year or longer
bought this system for my cameras 18 months ago and the satellite doesn't work, the ring light stays white and the sync button does nothing. for this price i would've thought it would last longer.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 27, 2020
Hello,
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase.
Thank you,
NETGEAR Team
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com