Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Average customer rating
4.9
(12,561 Reviews)
Rating breakdown 12,561 reviews
5 Stars
11,909
4 Stars
460
3 Stars
90
2 Stars
31
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Customer Rating
3
Does not fit in my outdoor receptacle!
on August 9, 2020
Posted by: Mz.Liz66
Gender:Female
Length of ownership:1 year or longer
WiFi is pretty good but had to place this indoors because the power cord did not fit into the existing outdoor receptical. I was NOT going to call an electrician.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 12, 2020
Thank you for the feedback. If you need further assistance with the product, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent product. Well worth the money.
on March 3, 2021
Posted by: twhardin
Gender:Male
Length of ownership:1 year or longer
A little more expensive than other extenders out there, but is well worth it. Integrated in with my Linksys router with no issues. Has already been through 100+ degree heat, rain, snow, and 2-degree winter. So, I would say it is weather resistant. Easy mount on the wall.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Good product, Poor Service
on March 4, 2020
Posted by: A.Do
Gender:Male
Length of ownership:3 months
I bought the RBK50 system and one of the two satellites were defective (within 1 year warranty). I called technical support to try to fix it. It was deemed defective, but they wanted to charge me to send in their defective device. I do not think I should have to pay for your defective device. The system overall with the working satellite does at times cut in and out of connection. Technical support could not fix that as well. Thanks Netgear.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 5, 2020
Hi A. Do,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your Orbi. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your Orbi. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
WiFi coverage problem solved!
on May 17, 2020
Posted by: George
I have a 2300 square foot home on approximately 5 acres with DSL internet service from CenturyLink. I was using the CenturyLink 2082 wireless modem/router and the WiFi signal would not reach into one end of our home. I also needed internet coverage in a metal covered barn located about 150 feet from the house. After researching the different available MESH internet router systems, I choose the Netgear Orbi AC3000 RBK53S with a router and 2 satellites and the Orbi Outdoor Satellite RBS50Y. I had some reservations due to reading some of the reviews detailing installation difficulties and dropped connections between the router and satellites. When I installed the system, I used the Orbi Login online installation method and not the mobile app. I also kept the Orbi router and the 3 satellites close to my computer until everything was set up. I connected the satellite to the CenturyLink 2082 modem with the provided Ethernet cable and turned it on. After startup was complete, I connected my computer to it through WiFi and started the the Orbi LogIn program which detected the Orbi Router. I then powered on 1 of the AC3000 satellites and it synced to the router successfully. I then powered on the 2nd AC 3000 satellite and it did not sync successfully. After 2 more tries by powering it off and then on, it synced successfully. I then checked the firmware versions on the router and the 2 satellites and they were up to date for all units out of the box. I then powered on the Orbi Outdoor satellite. It took 4 tries of powering off and powering on before it booted and I then used the sync function in Orbi Login to sync it to the router. I then checked the firmware version and it needed to be updated. However, the Orbi Login program could not complete the automatic update. I had downloaded the newest firmware to my computer in anticipation of updating the firmware manually and the process was accomplished without incident. I then completed the setup for the Orbi system with the Orbi Login program. At that point, I connected all of our devices to the new Orbi WiFi network and turned off auto-join for the CenturyLink 2082. I then moved the CenturyLink 2082 and the Orbi router to a location as close to the center of our home as possible and powered them on. I then moved the 1st satellite to the far end of the house, powered it on, it synced with the router and displayed a blue light that indicated a strong connection. I then moved the 2nd satellite to the opposite end of the house, which is closest to the barn, powered it on, it synced with the router and displayed a blue light that indicated a strong connection. Lastly, I moved the Orbi Outdoor satellite to the barn knowing that if it was placed outside of the barn it would probably be unable to send a strong signal through the metal the barn is covered with. Instead, I placed it inside the barn next to a door that faces the house and that has a window in it. I powered it on, it synced and displayed a blue light which indicated a strong signal. When I checked the Wifi coverage, I now have a strong signal everywhere in the house and throughout the 48x48 foot barn. To my surprise, I also have a strong signal outside as far away as 250 feet from the house and barn. The WiFi speed has been impressive and much better than the CenturyLink 2082 router. The system was installed a week ago and it has been absolutely reliable with no issues. In short, I am extremely pleased with the Netgear Orbi AC3000 system!
Written by a customer while visiting netgear.com
Customer Rating
3
Not as Good as I expected.
on March 25, 2020
Posted by: jack1963
Gender:Male
Length of ownership:3 months
I bought thisabout 4 months ago to bypass the Verizon router. Very easy to set up but except for running speed tests, I can't tell a difference. The satellite doesn't seem to help any. My phone seems to take longer to load apps than before and we have had some buffering on streaming tv for the first time in years though not a lot. Seems like i spent a fair bit of money for not much.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, March 25, 2020
Hello,
Thanks for your review of your Orbi We understand that you have been having a difficult time with the wireless connectivity on your router and we would like to look into some of the support opportunities that we have available on our support pages.
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase.
Thank you,
NETGEAR Team
Thanks for your review of your Orbi We understand that you have been having a difficult time with the wireless connectivity on your router and we would like to look into some of the support opportunities that we have available on our support pages.
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product!
on July 2, 2021
Posted by: Joel Keiser
This was a great addition to my current network. Had some issues getting Wi-Fi in my back yard. This unit was easy to install and covers all the area that I need. I would recommend this unit if you are looking for something that can extend your current network outside. Very Happy!
Written by a customer while visiting netgear.com
Posted by: Swerra
Verified Purchase:Yes
Easy to set up and sync to my Orbi system. Bridges the gap in coverage between my buildings perfectly.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Great product but not waterproof
on January 5, 2022
Posted by: N17Kev
Gender:Male
This is a great product but suddenly stopped working, when I took the Orbi down it was full of water. The IP66 water proofing is not adequate for this product and it is now out of guarantee..
Shame because I loved the product
Expensive to replace.
Written by a customer while visiting netgear.com