Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Average customer rating
4.9
(12,566 Reviews)
Rating breakdown 12,566 reviews
5 Stars
11,913
4 Stars
461
3 Stars
90
2 Stars
31
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Wi-Fi Range Extender
Customer Rating
2
No multi room. Really only good as a hub.
on January 9, 2021
Posted by: JRB Chicago
Gender:Male
Length of ownership:3 months
Would be much better if multiroom speaker feature worked with this. We all now have many devices and they need to work together. I really wish Netgear would update the software and then let us know so we could really use this device. Right now it's best use as a dumb hub.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 11, 2021
Hi JRB Chicago,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Make sure it is compatible!
on January 13, 2021
Posted by: Cville123
Length of ownership:1 week
I bought two of these, and spent over three hours attempting to set them up with my orbi mesh system. In the end I found out I cannot use these because they are not compatible with my netgear orbi.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 15, 2021
Hi Cville123,
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Alexa problems.
on January 20, 2021
Posted by: Ploemy
Gender:Male
Length of ownership:1 week
This unit arrived yesterday. It is to complement my RBR20 router with two satellites. The new RBS40V Orbi voice installed as expected and is now extending my network coverage just fine. However it will not make the connection with my Amazon Alexa function. The unit does show up on my amazon account but states that it is off line. I have tried every single step multiple times but it just won’t connect. Disappointing I can’t use Alexa stil. I spent three hours online with three different tech support persons at Orbi but they also were not able to solve the problem.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 21, 2021
Hi Ploemy,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
I love My Orbi
on February 7, 2021
Posted by: Keithsplace
I love the coverage and speed of my Orbi mesh system. Rock solid and reliable.
Written by a customer while visiting netgear.com
Customer Rating
4
Great coverage when not rebooting
on February 25, 2021
Posted by: Anonymous
Very good coverage and increased my speeds almost 10Xs! However multiple times a day the unit resets, no power related.
Written by a customer while visiting netgear.com
Customer Rating
5
Best wireless System
on February 25, 2021
Posted by: Reginald Dodd
Orbi knocks it out out of the park. All of my wireless issues were solved in a day. Security cameras and all devices just work now.
Written by a customer while visiting netgear.com
Customer Rating
1
Setup does not work
on February 28, 2021
Posted by: Very unsatisfied
Gender:Male
Unable to set up Despite multiple attempts. Troubleshooting is incredible unhelpful. Unable to contact support.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 2, 2021
Hi Very unsatisfied,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Orbi. This resource should help you https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Orbi. This resource should help you https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent equipment
on March 4, 2021
Posted by: Anonymous
I’m using this equipment for about 2 years and are great... Easy to install and easy to use... I recommended without any doubt.
Written by a customer while visiting netgear.com