Customer reviews from frigidaire.com
Frigidaire - Gallery 36" Electric Induction Cooktop - Black
Average customer rating
4.7
(261 Reviews)
Rating breakdown 261 reviews
5 Stars
219
4 Stars
26
3 Stars
9
2 Stars
3
1 Star
4
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for Frigidaire - Gallery 36" Electric Induction Cooktop - Black
Customer Rating
5
Better than the Kitchen Aid Induction cooktop
on August 26, 2019
Posted by: sparky07
[This review was collected as part of a promotion.] We have had Kitchen Aid Induction cooktops in our last two homes and were a little reluctant knowing that the builder only offered Frigidaire. Wow, really impressed with our cooktop which is so convenient to operate and cleanup is a breeze.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Big and beautiful
on August 24, 2019
Posted by: Mapilar
[This review was collected as part of a promotion.] Not too noisy, fast and very easy to clean. The only thing I would change are the controls . Not too crazy about sliding control system but I would get used to it. Overall, great value for the price.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love extra burners that adjust to pot size
on July 20, 2019
Posted by: Anonymous
from Waterport, NY
[This review was collected as part of a promotion.] Jenn Air induction cooktop pales in comparison to this Frigidaire. Love that it adjusts to size of pot sitting on the burner. Cleans like a breeze. Have nothing but good things to say about it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product and beautiful design.
on June 20, 2019
Posted by: bdressel
from Bradenton, FL
[This review was collected as part of a promotion.] Have had Frigidaire for 15 years and remodeled kitchen. This cooktop is fantastic, functions better than expected and enhances the remodel wonderfully.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Misleading advertizing
on May 28, 2019
Posted by: Jarro
All the promotions indicate that the glass does not get hot. The video clip at the top of the listing pages shows a pot of red sauce being removed from the glass, followed by some spillage. It then shows the spill being immediately wiped up.
The actual fact is that the top gets extremely hot & takes between 20 to 30 minutes to cool down. If you touch it during that time you will burn yourself. Any spillage will dry up & need to be scraped clean.
Quotes
- "Safe Surface" ....False
-"The Safe Surface – Induction only heats pans and the food in them" ... False
- "heat is generated directly in the cookware, so the cook top stays cooler to the
touch - making it safer and easier to clean' ..... False
- "induction burners don’t heat the surface of the cook top, any spills, splatters, or
occasional boil-overs won’t burn onto the cook top" ...... False
- "Immediately after you finish cooking, the cook top will be cool enough to easily
clean whatever mess is left behind" ....... Very False
- "Safe Surface" ....False
-"The Safe Surface – Induction only heats pans and the food in them" ... False
- "heat is generated directly in the cookware, so the cook top stays cooler to the
touch - making it safer and easier to clean' ..... False
- "induction burners don’t heat the surface of the cook top, any spills, splatters, or
occasional boil-overs won’t burn onto the cook top" ...... False
- "Immediately after you finish cooking, the cook top will be cool enough to easily
clean whatever mess is left behind" ....... Very False
If you buy this cookware you will find this out for yourself but it will be to late to do anything about it. Upon contacting Frigidaire you will be told that getting very hot is normal and nothing can be done about it.
I personally like to clean the cook top immediately after cooking instead of continually having to check the top to see if I can clean without burning myself.
One of the primary reason I bought an induction cook top was the belief that the glass did not get hot & was much easier to clean.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, June 8, 2019
Hello, Jarro.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their feedback and share their experiences.
I am sorry for the misunderstanding concerning the demonstration you viewed in our induction cooktop advert.
Your induction cooktop will be cooler when you remove your cookware than a conventional electric cooktop would be. Because the cooktop doesn’t get as hot, you are not as likely to get burned. Spills are also less likely to cook onto the surface, making clean-up easier.
Please keep in mind if the cooking zone becomes hot during cooking, the setting indicator will show a Hot Surface warning (H) when the zone is turned off. This warning will show until the cooking zone cools at this time we recommend cleaning any spills during cooking.
Lastly, it does appear we were able to schedule a diagnostic visit to your home with an authorized service provider, and the tech was able to address your concerns about the performance and maintenance of your cooktop.
Should you feel you need a revisit from our tech, please call us directly. Our Customer Care Team can be reached at 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST. Or, send us an email to socialcare@frigidaire.com.
Regards-
Derrick
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their feedback and share their experiences.
I am sorry for the misunderstanding concerning the demonstration you viewed in our induction cooktop advert.
Your induction cooktop will be cooler when you remove your cookware than a conventional electric cooktop would be. Because the cooktop doesn’t get as hot, you are not as likely to get burned. Spills are also less likely to cook onto the surface, making clean-up easier.
Please keep in mind if the cooking zone becomes hot during cooking, the setting indicator will show a Hot Surface warning (H) when the zone is turned off. This warning will show until the cooking zone cools at this time we recommend cleaning any spills during cooking.
Lastly, it does appear we were able to schedule a diagnostic visit to your home with an authorized service provider, and the tech was able to address your concerns about the performance and maintenance of your cooktop.
Should you feel you need a revisit from our tech, please call us directly. Our Customer Care Team can be reached at 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST. Or, send us an email to socialcare@frigidaire.com.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Cookware problem
on March 22, 2019
Posted by: GGBurf
from Georgia
[This review was collected as part of a promotion.] I do like my new cooktop and I am new to induction cooking. When I ordered this cooktop, I wasn't aware that special cookware had to be used. I was the owner of a 1977 set of Townecraft cookware that is lifetime guaranteed and was still in excellent shape. This cookware would not work with my cooktop. When I checked with Townecraft about the cookware, I was told that the older cookware does not work with induction cooktops. Since I liked my cookware, I traded it in for a new set that would work with my new cooktop at a cost of over $2,000. The new cookware works well with the cooktop and I am enjoying cooking with it. I'm writing this review to let potential buyers know that your cookware may need to be replaced if you buy an induction cooktop.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
First time using induction... love it
on February 18, 2019
Posted by: Trish29
from Fort Lauderdale
[This review was collected as part of a promotion.] Replaced a previous Frigidaire cooktop that had a crack. The install was easy, as the measurements were the same as my old cooktop. This is the first time I have used induction and I absolutely love it! Very fast reheating. The self sizing element is a great add feature. Clean up much easier, because the food doesn’t get cooked on. Price was a pleasant surprise. I had to buy another Frigidaire because of the granite cutout..... and the price was much cheaper than the competition!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love induction!
on December 30, 2018
Posted by: lississippi
from Omaha
[This review was collected as part of a promotion.] This is my first induction cooktop and I really love how quickly pans heat up. Boiling water is like magic compared to my old electric cook top. I like that I can instantly change the temperature and it responds so quickly. My one complaint is that I have only had it a little less than two months and the top is already scratched. I've been very careful to not move pans around or drop anything on it.
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 24, 2019
Hi, Lississippi! We certainly appreciate you stopping by to provide us with your feedback on your cooktop. Prior to using your cooktop for the first time, apply a ceramic cooktop cleaning cream (available in most hardware, grocery and department stores) to the ceramic surface. Clean and buff with a clean paper towel. This will make cleaning easier when soiled from cooking. Cooktop cleaning creams leave a protective finish on the glass to help prevent scratches and abrasions. You are able to locate additional cleaning tips on page 17 in the Use and Care Guide.
Also, coarse particles such as salt or hardened soils between cooktop and cookware can cause scratches. Be sure the cooktop surface and bottoms of cookware are clean before use. Small scratches do not affect cooking and will become less visible with time. We certainly hope this information was helpful to you.
Kindly,
Ciara
Also, coarse particles such as salt or hardened soils between cooktop and cookware can cause scratches. Be sure the cooktop surface and bottoms of cookware are clean before use. Small scratches do not affect cooking and will become less visible with time. We certainly hope this information was helpful to you.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com