Customer reviews from frigidaire.com
Frigidaire - Gallery 36" Electric Induction Cooktop - Black
Average customer rating
4.7
(261 Reviews)
Rating breakdown 261 reviews
5 Stars
219
4 Stars
26
3 Stars
9
2 Stars
3
1 Star
4
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for Frigidaire - Gallery 36" Electric Induction Cooktop - Black
Customer Rating
3
Good Cooktop with a Few Flaws
on May 9, 2021
Posted by: Captain W
[This review was collected as part of a promotion.] I have been using induction cooktops for the past 25 years. I purchased this unit to replace an out-of-order induction cooktop because of identical counter cutout requirements. Before I decided to purchase this Frigidaire model, I did some research for user feedbacks and the reviews I read were generally good. However, a few users noted that the burner positions do not match the burner markings indicated on the glass top, and recommended checking the burner positions under the glass top before final hookup. That's exactly what I did and I found that 4 out of 5 burners and touch panel were out of alignment. As shown in the attached photos, there were loose rubber pads and retaining clips inside the chassis. After carefully repositioning the burners and touch panel, I reassemble the glass top and completed the final hookup. The unit actually worked as intended and I have been using it daily since 04/20/21.
Pros:
Nicely finished glass top;
Easy-to-clean surface;
Useful quick-boil (Power) feature;
Cons:
There is a slight delay between the touchpad action and the burner activation;
It takes several attempts with the touchpad to find the desired power level on any given burner;
If not for fact that the burners and touchpad required realignment, I would have given higher ratings to this new cooktop.
Pros:
Nicely finished glass top;
Easy-to-clean surface;
Useful quick-boil (Power) feature;
Cons:
There is a slight delay between the touchpad action and the burner activation;
It takes several attempts with the touchpad to find the desired power level on any given burner;
If not for fact that the burners and touchpad required realignment, I would have given higher ratings to this new cooktop.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 17, 2021
Hi, Captain W. Thank you for sharing the details of your experience. It’s unfortunate to hear of the hurdles you have encountered with your new cooktop. Regarding some of your concerns, your cooktop has a sensor to detect cookware in the cooking zone. The cooking zone will not become active without proper cookware in position. Check out the “Pan Sensing” section of your Use & Care manual for helping tips. Also, it is recommended that you lower the requested power level setting before correcting a pan sensing error, then reset the zone to the desired power level. If conditions preventing operation are not corrected, your cooking zone will automatically turn off after two minutes. Should you need anything, feel free to join us via Live Chat. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 36"induction stovetop
on October 31, 2021
Posted by: Ritts75
[This review was collected as part of a promotion.] I love my new Frigidaire Induction Stovetop. I love the even cooking it brings. To keep the skillets and pans from scratching the surface I slip a piece of parchment paper under the pan to cook. Just a tip i learned. Want to keep the top finish looking new and unscratched. The temps are so fast and cooks everything perfect. I recommend Frigidaire Induction stovetops to everyone. Going to replace my double baking oven soon and will be getting a Frigidaire!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 5, 2021
Posted by: 1of3
[This review was collected as part of a promotion.] Looks great,works great.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful stove top
on December 6, 2021
Posted by: iihookm
[This review was collected as part of a promotion.] This is a heavy stove top and easy to install as a retro fit. After installation and dressing the top i put a cast pot with about a quart of water in it and set the control to max power.
The water boiled in a minute. This gives new mean to fast. Wife did not like it before it was installed but took to using like a duck to water.
The water boiled in a minute. This gives new mean to fast. Wife did not like it before it was installed but took to using like a duck to water.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Happy in Colorado
on April 4, 2022
Posted by: Lineng
[This review was collected as part of a promotion.] We have used an electric cooktop for 22 years as we do not have a gas hookup. We have always been frustrated with the inability to shut a burner off and just leave the pot on the stove because the burner took so long to cook down. The induction is amazing- almost exactly like gas in your ability to immediately lower and raise the temperature of what you are cooking and it cooks so evenly! We will never go back!!
Response from frigidaire.comBy Corletta , Outreach Social Specialist, April 5, 2022
Hi Lineng! We're glad to hear you’re loving your range. Remember we’re always available to support you in any way you need. Thanks for being a part of the Frigidaire family! -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Our new Frigidaire Induction Cooktop
on June 23, 2022
Posted by: Rick B in Columbus Ohio
[This review was collected as part of a promotion.] We are absolutely in love with our new Frigidaire Induction cooktop. It’s design and functionality is absolutely amazing! For instance, it takes less than a minute to boil water. We highly recommend that everyone interested in a new cooktop takes a close look at this Frigidaire Induction cooktop before choosing one for your home.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, July 8, 2022
Welcome to the Frigidaire Family, Rick B in Columbus Ohio! We are ecstatic to hear how pleased you are with your new range. We hope that you enjoy the amazing results that your range will produce with every meal, especially with the quick boil! ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Cooktop
on May 1, 2023
Posted by: Surprized
After two Mieles sequentially died of old age (5-7 years each) I purchased this Frigidaire model. It has performed flawlessly, matching the experience I had with the Mieles for almost 1/3 the price. I only miss the timed cook feature, and appreciate the slightly more audible timer tone.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible experience - faulty product
on September 13, 2020
Posted by: Melvie
[This review was collected as part of a promotion.] Initial order arrived 30 days after ordered and then only 3 of 5 heating elements worked; still waiting for replacement after 21 days. Avoid purchasing a Frigidaire 36" induction stove top
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 14, 2020
Hi, Melvie. Thank you for sharing your experience. I am sorry to learn your cooktop didn’t perform as expected. We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience. I’m showing your dealer is assisting with your replacement. If we can provide any additional assistance, please let us know!-Derrick
Written by a customer while visiting frigidaire.com