I bought this trimmer specifically because it claimed to have a no pull guarantee. When trimming with US trimmers I always get hair caught and pulled which is painful and uncomfortable.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, May 29, 2018
Hi there, We are very sorry to hear about your experience. If you have not already done so, please call us at your earliest convenience to speak with a Consumer Care specialist at 1-800-243-3050 so that we may quickly address your issue. Our Philips Norelco Beard trimmer Series 1000 includes a 2 year warranty, and we pride ourselves in our quality and performance. We look forward to hearing from you!